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- 2. Agenda – SAP EarlyWatch Alert
What is the SAP EarlyWatch Alert?
Executive Summary
Benefits
Data Transfer
Value Proposition
Difference SAP EarlyWatch /
SAP EarlyWatch Check
Monitoring
Content
Service Procedure
Sample Report with Explanations
Prerequisites
© SAP AG 2005, Title of Presentation / Speaker Name / 2
- 3. What is the SAP EarlyWatch Alert
What is the SAP EarlyWatch Alert?
Important system data is transmitted from the SAP customer system to SAP
at regular intervals via the remote connection.
The data transferred includes only technical data with non sensitive
content, which is transparent and manageable in transaction SDCCN
SAP analyzes this data and provides a clear overview of the results in a
report which can be downloaded from SAP Solution Manager.
Keeping total cost of ownership low and the performance of your SAP
solution high is a tremendous value to your business – a value delivered by
SAP EarlyWatch Alert.
© SAP AG 2005, Title of Presentation / Speaker Name / 3
- 4. Executive Summary
SAP EarlyWatch Alert
The SAP EarlyWatch Alert:
Identifies potential problems at an early stage
Prevents bottlenecks
React to issues such as bottlenecks before they become critical
Know what is affecting the performance and stability of your solution
Monitors the following regularly and automatically:
The performance of SAP systems
Essential administrative areas of SAP systems
Greatly minimize the risk of downtime
The value of SAP EarlyWatch Alert:
Reduce TCO by knowing what is affecting the performance and
stability of your solution
The underlying concept is to ensure smooth operation of individual
SAP systems by keeping you informed of their status and
allowing you to take action, before severe technical problems occur
© SAP AG 2005, Title of Presentation / Speaker Name / 4
- 5. SAP EarlyWatch Alert: Benefits 1/4
What are the benefits for the customer?
The regular transmission and evaluation of SAP system data serves as a
basis for identifying potential irregularities in customer systems at an early
stage.
SAP EarlyWatch Alert offers the customer a proactive service that
makes it possible to identify standard problems before it turns into an
acute problem, and recommends suitable countermeasures, such as
implementing the instructions given in the report.
© SAP AG 2005, Title of Presentation / Speaker Name / 5
- 6. SAP EarlyWatch Alert: Benefits 2/4
What are the benefits for the customer?
The availability of up-to-date SAP System data makes it easier for SAP
support staff to solve acute problem messages and significantly speeds up
the problem processing procedure. This results in even greater efficiency in
SAP's support activities.
The results of the SAP EarlyWatch Alert are the basis for other SAP services
such as the
SAP GoingLive Functional Upgrade Check (GLFU) or
SAP EarlyWatch Check (EW).
© SAP AG 2005, Title of Presentation / Speaker Name / 6
- 7. SAP EarlyWatch Alert: Benefits 3/4
What are the benefits for the customer?
With SAP EarlyWatch Alert,
the download for the all remote sessions will be done automatically.
the EarlyWatch Alert informs the customer about problems with the
download.
© SAP AG 2005, Title of Presentation / Speaker Name / 7
- 8. SAP EarlyWatch Alert: Benefits 4/4
What are the benefits EWA in SAP Solution Manager?
If you display the EarlyWatch Alert in Solution Manager, you benefit from:
Access to detailed download data on which EWA Reports are founded
Higher availability of graphics (on SAP Service Marketplace only a
limited selection is available)
Concise, central administration and archiving possible
Allocation and documentation of Tasks (in EWA Session).
Summary of EWAs and selection of content via SL Reporting
Tracking of Tasks in SL Reporting.
© SAP AG 2005, Title of Presentation / Speaker Name / 8
- 9. SAP EarlyWatch Alert Data Transfer
CUSTOMER
Satellite
Satellite
System
System RF
C
Da
ta
t ra
ns SAP Solution
fer
Manager
SAP Service
Satellite
Satellite RFC Data transfer
System
System Marketplace
er
n sf
tra
a
Dat
C
RF
Satellite
Satellite
System
System
Alternative / Parallel RFC Data transfer
SAP recommends to connect in parallel SAP Solution Manager
and EWA in the first 3 months
© SAP AG 2005, Title of Presentation / Speaker Name / 9
- 10. SAP EarlyWatch Alert / SAP EarlyWatch Check
What is the difference between
SAP EarlyWatch Alert and SAP EarlyWatch Check?
The SAP EarlyWatch Alert is an automated tool which SAP provides for the
customer.
By using this tool, you can monitor the performance and the administration
of each SAP system in your solution landscape.
The automatic checks carried out by SAP are being developed constantly.
Depending on the status of your system, the SAP EarlyWatch Alert will
trigger further services such as the SAP EarlyWatch Check.
The SAP EarlyWatch Check is normally performed over a remote connection
by a technical service engineer.
During the service your system is being analyzed.
The service engineer will also diagnose particularly complex problems and
develop solutions.
© SAP AG 2005, Title of Presentation / Speaker Name / 10
- 11. EarlyWatch Alert (EWA) and EarlyWatch Check
Satellite SAP
SAP Support
System Solution
Manager
1 3
Send EWA Data If red rating
Process EWA Data automated forward Check red rated EWA
Collect Data
to SAP* Report
Implement Check EWA Report
recommendations
2 SAP
Solution Manager
Deliver Services Contact Customer and
Implement create Service Plan
recommendations (for example Early Contact Customer
Watch)
5 4
Customer SAP
* forward also in case of initial connection and every four weeks
© SAP AG 2005, Title of Presentation / Speaker Name / 11
- 12. SAP EarlyWatch Alert – Content
System Configuration
Performance Overview
Workload Distribution
SAP System Operations
Hardware Capacity
Database Performance
Database Administration
Trend Analysis
© SAP AG 2005, Title of Presentation / Speaker Name / 12
- 13. Content 1/4
System Configuration
To ensure optimal support of your SAP system, SAP EarlyWatch Alert
checks:
Hardware Configuration
Software Configuration
Performance Overview
The performance of your system is analyzed with respect to the
average response times and total workload.
SAP EarlyWatch Alert:
Checks the current workload
Identifies the 15 transactions with the highest total response time
Provides a history of activity and average response times
© SAP AG 2005, Title of Presentation / Speaker Name / 13
- 14. Content 2/4
Workload Distribution
The performance of your system is analyzed with respect to workload
distribution.
The SAP EarlyWatch Alert shows:
Database load distribution at different times of day
Typical database load peaks
SAP System Operations
Your system is analyzed with respect to daily operation to detected
problems that may impair system operation and stability.
The SAP EarlyWatch Alert checks:
The number of update errors
For large or rapidly growing tables
If the maximum number of jobs in spool is reached
The size of the batch input Log Files
For program errors (ABAP Dumps)
© SAP AG 2005, Title of Presentation / Speaker Name / 14
- 15. Content 3/4
Hardware Capacity
The SAP EarlyWatch Alert checks your SAP System for:
Potential CPU bottlenecks or
Memory bottlenecks
Database Performance
The performance of your system is analyzed with respect to the
database performance. The SAP EarlyWatch Alert checks:
Locally managed temp tablespace
If database parameters follow standard recommendations
Database Administration
The SAP EarlyWatch Alert checks:
Database growth levels
Tablespaces that may overflow in the near future
© SAP AG 2005, Title of Presentation / Speaker Name / 15
- 16. Content 4/4
Trend Analysis
This section contains the trend analysis for key performance
indicators (KPIs). Diagrams or tables are built week by week after
activating SAP EarlyWatch Alert.
The diagrams or tables show the development of:
System activity
Response Time
System Operating
Hardware Capacity
© SAP AG 2005, Title of Presentation / Speaker Name / 16
- 17. Sample Report with Explanation
To help you understand your
SAP EarlyWatch Alert report,
refer to the sample report.
It is located in the SAP
Service Marketplace at
www.service.sap.com/ewa
Media Library
© SAP AG 2005, Title of Presentation / Speaker Name / 17
- 18. Prerequisites 1/6
The main prerequisites for using
SAP EarlyWatch Alert are:
A remote connection between your SAP
component and your SAP Solution Manager.
Your SAP System must be release 3.1I or
higher
Implementation of SAP Note 91488, 187939 .
The job SAP_COLLECTOR_FOR_PERMONITOR
must be scheduled hourly. To verify this, call
transaction SM37 in your system.
© SAP AG 2005, Title of Presentation / Speaker Name / 18
- 19. Prerequisites 2/6
Technical requirements SAP Note
144864
A working network connection
Set up of the RFC destination "SAPOSS"
Data collectors must be running
Hardware and software data are
maintained
Profile parameters are set
© SAP AG 2005, Title of Presentation / Speaker Name / 19
- 20. Prerequisites 3/6
Run RTCCTOOL ( SAP Note 69455)
and implement all listed
recommendations
RTCCTOOL is a service tool that supports
you in the technical preparation of the
system. RTCCTOOL checks the availability
of the tools required for SAP service
sessions.
RTCCTOOL is contained in add-on ST-A/PI.
© SAP AG 2005, Title of Presentation / Speaker Name / 20
- 21. Prerequisites 4/6
Execute transaction SDCCN and
activate the Automatic Session
Manager (ASM)
The Service Data Control Center is a service
tool that provides an overview of the planned
service sessions. It carries out the data
transfer between your SAP System and SAP.
Transaction SDCCN is available as follows:
ST-PI (SAP Note 116095)
© SAP AG 2005, Title of Presentation / Speaker Name / 21
- 22. Prerequisites 5/6
Activate SAP EarlyWatch Alert
SAP Note 207223
Activate SAP EarlyWatch Alert in SAP
Solution Manager for all SAP systems in
productive operation.
© SAP AG 2005, Title of Presentation / Speaker Name / 22
- 23. Prerequisites 6/6
Address special considerations
for certain SAP components
(for example SAP BW, SAP APO),
database platforms and R/3 releases.
For more details, refer to SAP Note 91488
Important Notes
Please find here most important notes for service
preparation:
SAP Note 91488 - SAP Support Services: Central
preparation note
SAP Note 144864 - SAP Remote Services: Technical
preparation
SAP Note 69455 - Service tools for Applications ST-A/PI
(ST14 & RTCCTOOL)
SAP Note 560475 - Frequently asked questions on the
Solution Tool plug-in (ST-PI)
SAP Note 207223 - Activating the SAP EarlyWatch Alert
© SAP AG 2005, Title of Presentation / Speaker Name / 23
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