Work History and skills

1. Rick LaBerge
816-229-8469 210 SW 27th Street
rlaberge@aol.com Blue Springs, MO 64015
LinkedIn Profile: http://www.linkedin.com/pub/rick-laberge/15/a64/868
Experience:
 24 years of Project ManagementLeadershipDevelopment Management experience in creating and implementing
results-oriented strategies with impactful results.
 Experience in Healthcare, Financial, Banking and Insurance.
 Achieve results by working to define business needs and project scope requirements upfront, developing a
successful work plan to attain deliverables, analyzing results and presenting findings to key stakeholders.
 Agile, Waterfall processes.
 Migrations and takeovers business from other companies.
Demonstrated Competencies:
 Possesses excellent ability to plan and execute technology projects with a high degree of customer satisfaction.
 Background includes designing, developing and deploying new application and system modifications.
 Completed hands on ensuring requirement documents and specifications are understood with a clear
understanding of ROI and expense containment.
 Decisive and persuasive communicator with the ability to develop productive relationships with colleagues,
customers and staff.
 Able to use creative and out of box thinking to reduce costs and produce standardized coding for future
development.
Technical Skills
Registered Security Representative, Series 6 and 63 Licenses, Project Management, Project Leadership, Project
Development Manager, Product Owner, Scrum Master, Agile, Waterfall, Business Analyst, Quality Control, Business
SME, Customer Relations, Process Management and Mapping, Requirement Documentation, PC Software Packages,
New Product Development, TPA/BPO Services, Microsoft Office, Customized Project Management software, Software
Design, System Migration, Project Planning, Implementing Processes, Client Services, B2B and B2C Processes, Vendor
Management.
Sample Projects/Accomplishments
Project: Repetitive Payment System
Stakeholders: AnnuitiesMarketingClients Budget: 1.8 Million
Time Estimate: 3.5 Years Brief Description: Add new system to calculate
and pay monthly payouts to retirees including tax
reporting, direct deposit, certificates and
commissions.
Scope: 77 online programs and subroutines, 23 Staff: 1 DB2 DBA, 3 programmers, 2 BAs, 2 QAs,
nightly batch programs 1 Technical Manager, 1 Actuary
Results: Completed in 3 Years and cost 2.4 Change Management: Design change to formula
million driven calculations rather than table driven.
Project: Commission System Consolidation
Stakeholders: AccountingMarketing Agents Budget: 750K
Time Estimate: 24 months Brief Description: Build a new application which
would include more options and consolidating 13
applications or processes into 1 system with 1
reporting structure.
Scope: Review of existing systems to ensure all Staff: 1 DBA, 3 programmers, 4 BAs and 4 QA, 1
functionality was incorporated. Rebuilt 37 Technical Manager
programs from stand alone to subroutines,
converted databases to existing main database
added 11 new functionality items.
Results: Completed in 21 months and cost 740K Change Management: 3 functional additions from

2. Marketing.
Project: Annuity Administration Application
Stakeholders: BusinessAccountingMarketing Budget: 5 Million
Time Estimate: 6 years Brief Description: Build a new application to
handle all aspects of annuity administration
including commissions, tax laws, account balancing
and reconciliation, loans, withdrawals, interest
calculations and interest rate changing, surrender
charges and proper accounting and interfaces with
accounting systems and investment systems and
annual state and federal reporting, tax reporting,
client statements and management tools.
Scope: System was designed with modular Staff: 1 DBA, 3 dedicated programmers, 2 BAs, 2
functions allowing installation of features such as QAs, 1 Technical Manager, 2 on call Actuaries.
account recordkeeping since the business was fully
operational before the software and manually
processed.
Results: Basic system without additional Change Management: Tax law changes, product
modifications completed in 5.1 years enhancements, tax reporting form changes are
examples of the 257 change management items.
Project: New Business Tracking and Issue System
Stakeholders: BusinessMarketing Budget: 1 M
Time Estimate: 14 Months Brief Definition: Develop New System for New
Business Sold
Scope: AS400 and Web Access, Matrix Staff: 1 DBAs, 1 BA, 1 QAs, 2 Programmers,2
Technical Managers
Results: Completed in 15 months and cost 800K Change Management: Minor Screen
Enhancements
Project: Retail Commission System and Tracking
Stakeholders: AccountingMarketing Budget: 750K
Time Estimate: 1 Year Brief Definition: Track Commissions and Inventory
information relating to sale
Scope: Mainframe, Matrix Staff: 1 DBAs, 3 programmers, 1 BA, 1 QA, 1
Technical Manager
Results: Completed in 10 months and cost 625K Change Management: Rebuild interface with new
inventory system.
Project: Insurance Commission System
Stakeholders: MarketingLegalAccounting Budget: 2.5 M
Time Estimate: 2 Years Brief Definition: Calculating, Paying, Tax
Reporting, Recordkeeping commissions on all
products sold including agent advances, interest on
advance balance and payback
Scope: Mainframe, Matrix Staff: 2 DBAs, 5 programmers, 1 BA, 1 QA, 2
Technical Managers
Results: Completed in 22 months and cost 2.3M Change Management: Added 6 Marketing wants
Project: Review UL Policy and Administration
Stakeholders: BusinessMarketingRegulatory Budget:
Time Estimate: 4 Months Brief Definition: Review and recommend either
building a system or purchasing one or using TPA
Scope: Staff: Self
Results: Decided to use TPA less costs. Change Management:

3. Professional Experience
LaBerge Enterprises 10/08-Present
IT Consultant/Project Manager/Project Leader
 Completed projects for payroll systems, retirement systems, administrative systems and financial systems
 Experience in new development applications such as commission systems, retirement system, payroll system,
credit card processing, and lock box processing
 Ground level application development from beginning to completion, full SDLC cycle, while adhering to future
goals and including growth potential
 Followed standards as required by federal and state regulations and law
 Use of project management principles to ensure quality of delivery of projects
 Adhere to project performance by managing projects with “hands on” approach
 Oversight and coordination of various programs within the organizations
 Management of analyzing the feasibility of changes affecting administration and other programs
 Oversaw communication and development of plans for any changes to project
 Facilitate relationships between vendors and contractors
 Management consulting in the areas of include workflow review, billing and collecting and office management
procedures for healthcare, private business and startup businesses
 This also includes management coaching, hiring procedures, employee reviews and documentation
 Review and make recommendations to existing or new software to reduce overhead and expenses and
streamline processes
Fidelity Security Life Insurance Company 06/84 – 10/08
Director of Strategic Initiatives 01/07 – 10/08
 Held responsible for the planning, development, implementation and support of new products and services
offered to clients
 Oversaw system changes and modifications necessary to ensure proper administrative support of the new
products and promotions
 Coordinated efforts of marketing, pricing and administration to ensure rapid entry into new markets
 Reduced access time by 50% to incoming cash by implementing new procedures and direct deposit system,
Remit Pro
 Initiated review and research of Business Partners Outsourcers with potential savings of $2 million by reducing
administrative staff by 40%
 Led all IT, accounting and administrative efforts to support new products being offered for the enterprise
Manager of Administrative Technical Support 01/99 – 12/07
Held responsible for the creation of new business requirements, planning and testing for new and/or modifications to
software packages and software support
Managed a staff of seven Business Analysts responsible for creating and maintaining policy rate books, claims pricing
and commission control
Saved $240,000 by eliminating four positions by designing and implementing on-line help system which improved
processing efficiency
Eliminated timing errors in rater system by enhancing system to accept pre-determined rate changes
Manager of Administration 06/84 – 12/99
 Held responsible for the day-to-day operation of the Administration Department, which included new business,
policy issue, customer service, rate and annuity administration, billing and collecting and system development
 Managed staff of 116
 Saved $175,000 per year by redesigning workflows, standardizing processes, cross-training employees and
implementing controls in the billing process
 Reduced expenses by $100,000 by implementing controls in the collections process
Skillset Overview
Industries:
Insurance, Finance, Banking, Retail, and service providers (medical offices)
Personnel Management Experience:
Staff of 121 administrative support personnelStaff of 6 BAs and 6 QAs personnelStaff of 71 administrative personnel,
for retirement plansStaff of 14 technical support people, IT

4. Software Development:
Project DesignSubject Matter ExpertRequirements gatheringStaff TrainingQuality ReviewChange Management
ControlNew Systems and Modifications to existing systems
Project Management:
Agile and Waterfall processesRegular and matrix staff allocationsRelease ManagementChange Control
ManagementCosts ManagementCommunication across entire Corporate StructureProject Development from
inception through InstallationVendor ManagementSoftware reengineering
Projects:
Project size from maintenance to large scale projects lasting 6 to 8 years. Costs from 15 thousand to 8 millionPOS
systemsVendor Systems and modifications
Platforms:
MainframeAS400PC BasedNet
Transitions and Conversions:
System conversionsSystem and Administrative Migration Team Lead for assumptions and takeovers of
productsDetermine the best possible integration into the normal workflow, additional staff requirements, and any
system modifications necessary to support new business
Operation Readiness:
New business development – products, staff support, software supportY2K projectLaws and RegulationsMap global IT
projectsROIMember of the Genelco Healthcare System Advisory Committee for 5 years
Administrative Experience:
AnnuitiesLifeDentalHealthPension and Retirement PlansBilling and Collecting – all formsClaims
ProcessingWorkflow and process improvementOffice Management and ProcessesTeam building and
coachingSecurity Licenses 6 and 63B2BTPABPO
Courses and Training
CEBS – Pension and AnnuitiesSecurity Training for 6 and 63Medic - US NavyHR – US NavyClaims
ProcessingMedical TerminologyEffective MeetingsMicrosoft 2010 Office ProductsMicrosoft Project 2010Project
Management FundamentalsTime Management Fundamentals
Career Performance Reviews:
Consistently rated Highly Satisfactory to Outstanding