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ng aC rush
Sp arki
                                    o Users
                      d Hold ing Ont
                     n
     Attra cting a
MySp
       ace is
   “plac       more
         e for       th
               friend an a
       It’s ab        s.”
               out:


            Me

        Frien
              d s

   Comm
       unity

Socie
        ty/Cu
             lture
Getting someone to fall in
love with you is never easy.
How to spark a crush
a cru sh?
Why
Crush is good
I’m not kidding…
ip advice
   lationsh
Re
                  k a crush
     How   to spar
How not to spark a crush
1o f7



                                out you
                      ’s not ab
                 It                    n what
                               b etwee
                         ctions hat you of fer
                   conne and w
            pelling ing for
 Create com ’re look
         they
t you
It’s not abou




                        What’s in it for them?
                        Speak to their needs
                            Get personal
t you
It’s not abou




                        What’s in it for them?
                        Speak to their needs
                            Get personal
t you
It’s not abou




                        What’s in it for them?
                        Speak to their needs
                            Get personal
2o f7



                      too fast
              ’t move
          Don               ;
                                  mitment
                             a com u first!
                      sh into now yo
              ts to ru get to k
   No o ne wan t least
      let them a
too fast
Don’t move




                      Let them get to know you first
                             Be transparent
                      Be ready when they’re ready
too fast
Don’t move




                      Let them get to know you first
                             Be transparent
                      Be ready when they’re ready
t you
It’s not abou




                        Let them get to know you first
                               Be transparent
                        Be ready when they’re ready
too fast
Don’t move




                      Let them get to know you first
                             Be transparent
                      Be ready when they’re ready
3o f7



                                is good
              hold          ing
         Hand                      along
                                         when
                                 m
                          ide the eir burdens
                    and gu bear th
            i r hand eeded;
  Ta ke the         n
ood
Hand holding is g




               Blogger         Yahoo Answers




      TripIt


                                               Radar




                                Lead the way
                         Diffuse awkward moments
                                Drop hints
ood
Hand holding is g




                              Lead the way
                       Diffuse awkward moments
                              Drop hints
ood
Hand holding is g




                  Facebook




                                                 Pageflakes




                                    Lead the way
                             Diffuse awkward moments
                                    Drop hints
4o f7



                                  won der
             ke t hem
   Don ’t ma          ened , don’t
                          a s deep teps clear
                    ment h e next s
               ommit ake th
   Once  your c ing; m
           m hang
 leave the
wonde r
Don’ t make them




                            Establish expectations
                           Take it one step at a time
                           Make your needs known
wonde r
Don’ t make them




     Facebook




                            Establish expectations
                           Take it one step at a time
                           Make your needs known
wonde r
Don’ t make them




                            Establish expectations
                           Take it one step at a time
                           Make your needs known
5o f7



                                eir world
                  t of        th
        B   e par                       o f you;
                                  utside lingy
                          a life o n’t be c
                  ey have but do
           that th st in it,
     spect          e
  Re
         tak e inter
heir world
Be part of t




                          Find out who they know
                             Make connections
                             Don’t be greedy
heir world
Be part of t




                          Find out who they know
                             Make connections
                             Don’t be greedy
heir world
Be part of t




                          Find out who they know
                             Make connections
                             Don’t be greedy
6o f7



                               them on
                  Cheer
                                   s elves!
                             t them hem.
                      od abou urage t
                eel go d enco
   Make them f em an
         Af firm th
on
Cheer them




                       Count their achievements
                       Commemorate milestones
                  Encourage others to encourage them
on
Cheer them




                       Count their achievements
                       Commemorate milestones
                  Encourage others to encourage them
on
Cheer them




                       Count their achievements
                       Commemorate milestones
                  Encourage others to encourage them
7o f7



                         mo ries
                 Make me
                                     they’ll
                           n ts that
                      mome t for a while
               orable lk abou
         or mem r and ta
   Plan f embe
       rem
ries
Make memo




                  Surprise them
                 Pick out curtains
                   Be yourself
ries
Make memo




                  Surprise them
                 Pick out curtains
                   Be yourself
ries
Make memo




                  Surprise them
                 Pick out curtains
                   Be yourself
How to spark a crush
into you?
        not that
J ust                               n issues
                           ttractio
              to approach a
        How
Snapfood
Why aren’t more people signing up?
1o f4



                      thyself
          Kn       ow
                            r Pitch
                y: E levato
        A ctivit
Know thyself
Step 1: List WHO it’s for, WHAT is it, WHY is it different
Know thyself
Step 2: Choose (or dot vote) the most important differentiators
For people who want to show off what they’re eating
Snapfood lets people do more with their food photos.
Unlike other photo sharing sites, Snapfood is uniquely food-
centric, letting people visualize and rate foods they’ve eaten and want to eat.




                            Know thyself
     Step 3: Craft a concise “elevator pitch” statement
2o f4



                            e pro blem
        Id enti fy th
                                        odels
                              e rsion M
                     ty : Conv
            Activi
Active User




                      Visitor


        Identify the problem
Step 1: Identify the “conversion” of interest
Active User




                     Visitor


        Identify the problem
Step 2: List the steps required to get there
Active User




                         Visitor


            Identify the problem
Step 3: Find out # of people who’ve taken each step
Active User




            Visitor


Identify the problem
Step 4: Ask what it means
Active User




                                               ?




                               Visitor


                  Identify the problem
Step 4: Consider options (focus upstream, remove or swap steps)
3o f4



                        e pro blem
         nos e th
    Diag                              alysis
                                se An
                     o ot Cau
         Act ivity: R
Diagnose the problem
Step 1: Understand procrastination
Low Value


                        High Effort



                        High Value
                          Low Effort




  Diagnose the problem
Step 1: Understand procrastination
Low Value
                     (perceived)




                    High Effort
                     (perceived)



   Diagnose the problem
Step 2: Get to the heart of the matter
4o f4



                   olutions
           nerate s
        Ge
                          t Ske tching
                         p
             ivity: Conce
          Act
Generate solutions
Step 1: Choose from the problems you’ve identified
Generate solutions
Step 2: Collect ideas (stick them on walls!)
Generate solutions
Step 3: Generate one or more possible solutions for each problem
Generate solutions
Step 4: Put it all together!
Generate solutions
Step 5: Evaluate the impact
How to approach the problem
Crush is good, love is better
amp Up
                n                                     Up & R
Patterns for Sig                    m the
                                          Web   2.0 Lan
                                                        dscape

                             nes fro
                   Guideli
        tion and
Inspira




                                                                                  Alexa An
                                                                        alexa@a        rzejewsk                          d
                                                                                 daptivep           i
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                                                                                                                                     up
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Sparking a Crush: Attracting and Retaining New Users

  • 1. ng aC rush Sp arki o Users d Hold ing Ont n Attra cting a
  • 2.
  • 3. MySp ace is “plac more e for th friend an a It’s ab s.” out: Me Frien d s Comm unity Socie ty/Cu lture
  • 4. Getting someone to fall in love with you is never easy.
  • 5. How to spark a crush
  • 9. ip advice lationsh Re k a crush How to spar
  • 10. How not to spark a crush
  • 11. 1o f7 out you ’s not ab It n what b etwee ctions hat you of fer conne and w pelling ing for Create com ’re look they
  • 12. t you It’s not abou What’s in it for them? Speak to their needs Get personal
  • 13. t you It’s not abou What’s in it for them? Speak to their needs Get personal
  • 14. t you It’s not abou What’s in it for them? Speak to their needs Get personal
  • 15. 2o f7 too fast ’t move Don ; mitment a com u first! sh into now yo ts to ru get to k No o ne wan t least let them a
  • 16. too fast Don’t move Let them get to know you first Be transparent Be ready when they’re ready
  • 17. too fast Don’t move Let them get to know you first Be transparent Be ready when they’re ready
  • 18. t you It’s not abou Let them get to know you first Be transparent Be ready when they’re ready
  • 19. too fast Don’t move Let them get to know you first Be transparent Be ready when they’re ready
  • 20. 3o f7 is good hold ing Hand along when m ide the eir burdens and gu bear th i r hand eeded; Ta ke the n
  • 21. ood Hand holding is g Blogger Yahoo Answers TripIt Radar Lead the way Diffuse awkward moments Drop hints
  • 22. ood Hand holding is g Lead the way Diffuse awkward moments Drop hints
  • 23. ood Hand holding is g Facebook Pageflakes Lead the way Diffuse awkward moments Drop hints
  • 24. 4o f7 won der ke t hem Don ’t ma ened , don’t a s deep teps clear ment h e next s ommit ake th Once your c ing; m m hang leave the
  • 25. wonde r Don’ t make them Establish expectations Take it one step at a time Make your needs known
  • 26. wonde r Don’ t make them Facebook Establish expectations Take it one step at a time Make your needs known
  • 27. wonde r Don’ t make them Establish expectations Take it one step at a time Make your needs known
  • 28. 5o f7 eir world t of th B e par o f you; utside lingy a life o n’t be c ey have but do that th st in it, spect e Re tak e inter
  • 29. heir world Be part of t Find out who they know Make connections Don’t be greedy
  • 30. heir world Be part of t Find out who they know Make connections Don’t be greedy
  • 31. heir world Be part of t Find out who they know Make connections Don’t be greedy
  • 32. 6o f7 them on Cheer s elves! t them hem. od abou urage t eel go d enco Make them f em an Af firm th
  • 33. on Cheer them Count their achievements Commemorate milestones Encourage others to encourage them
  • 34. on Cheer them Count their achievements Commemorate milestones Encourage others to encourage them
  • 35. on Cheer them Count their achievements Commemorate milestones Encourage others to encourage them
  • 36. 7o f7 mo ries Make me they’ll n ts that mome t for a while orable lk abou or mem r and ta Plan f embe rem
  • 37. ries Make memo Surprise them Pick out curtains Be yourself
  • 38. ries Make memo Surprise them Pick out curtains Be yourself
  • 39. ries Make memo Surprise them Pick out curtains Be yourself
  • 40. How to spark a crush
  • 41. into you? not that J ust n issues ttractio to approach a How
  • 42. Snapfood Why aren’t more people signing up?
  • 43. 1o f4 thyself Kn ow r Pitch y: E levato A ctivit
  • 44. Know thyself Step 1: List WHO it’s for, WHAT is it, WHY is it different
  • 45. Know thyself Step 2: Choose (or dot vote) the most important differentiators
  • 46. For people who want to show off what they’re eating Snapfood lets people do more with their food photos. Unlike other photo sharing sites, Snapfood is uniquely food- centric, letting people visualize and rate foods they’ve eaten and want to eat. Know thyself Step 3: Craft a concise “elevator pitch” statement
  • 47. 2o f4 e pro blem Id enti fy th odels e rsion M ty : Conv Activi
  • 48. Active User Visitor Identify the problem Step 1: Identify the “conversion” of interest
  • 49. Active User Visitor Identify the problem Step 2: List the steps required to get there
  • 50. Active User Visitor Identify the problem Step 3: Find out # of people who’ve taken each step
  • 51. Active User Visitor Identify the problem Step 4: Ask what it means
  • 52. Active User ? Visitor Identify the problem Step 4: Consider options (focus upstream, remove or swap steps)
  • 53. 3o f4 e pro blem nos e th Diag alysis se An o ot Cau Act ivity: R
  • 54. Diagnose the problem Step 1: Understand procrastination
  • 55. Low Value High Effort High Value Low Effort Diagnose the problem Step 1: Understand procrastination
  • 56. Low Value (perceived) High Effort (perceived) Diagnose the problem Step 2: Get to the heart of the matter
  • 57. 4o f4 olutions nerate s Ge t Ske tching p ivity: Conce Act
  • 58. Generate solutions Step 1: Choose from the problems you’ve identified
  • 59. Generate solutions Step 2: Collect ideas (stick them on walls!)
  • 60. Generate solutions Step 3: Generate one or more possible solutions for each problem
  • 61. Generate solutions Step 4: Put it all together!
  • 62. Generate solutions Step 5: Evaluate the impact
  • 63. How to approach the problem
  • 64. Crush is good, love is better
  • 65. amp Up n Up & R Patterns for Sig m the Web 2.0 Lan dscape nes fro Guideli tion and Inspira Alexa An alexa@a rzejewsk d daptivep i @ladyle ath. xy on tw com itter FOAA fo r 1 5 % of Adaptiv e Path | 1 f AP eve p Up | gn Up & Ram s for Si nts! Pattern up epo rts/sign .com/ideas/r th adaptivepa http: //www.