22. If we do nothing else during tomorrow’s
mission, we must ________________________.
The single, most-important thing that we must
do tomorrow is _____________________.
23. If we do nothing else for this task, we
must ________________________.
The single, most-important thing that
we must do is _____________________.
38. “He was typing all the
time while on the phone
– he does not care!”
“’Do that!’ as email text
How rude of him!”
E-Mail Phone
Video Blog
“Did you see that
funny picture in the
background? Was he
in his kid’s room?”
“How banal - here
surely is somebody
who cannot blog…
and even spelling
mistakes….hahaha”
49. Giving Feedback
1) Be specific
2) Share the impact on YOU (“I…”)
3) Give potential solutions
50.
51. Difficult Feedback
1) State the specific issue
2) Share the impact on you & others
3) Specify & create options and
potential solutions, incl. (positive)
consequences
57. “Feedback is like that gift you
get from your aunt. You may
like it or you may not like it. You
may use it or throw it away
later. But you smile and say:
Thank you.”
I have selected these tools based on their practicability: How well they enable us to lead in this uncertain world.
I have used and applied all of these…
They are not about micro-management
They are of course not the complete truths but 5 very practical things that you can do.
Who has watched TED?
Who has been to a TED or TEDx event?
Istockphoto
Take one task
Write down a delegation framework…share the results
Take a tricky business problem…(software not running…etc.) and write it down…: Communicate it in a POP way.
…run away or multitaskVisual – Empty computer?Story – click click…
* Answer times
* Standard in detail
* Favourite communication channel
* Hot button – what drives me crazy?
Flickr
Email as an example…
Small Fire…can be easily turned off…once big…difficult to catch up
4)
istockpurchase
4)
Find a difficult scenario…
Describe that situation to the other person…
Than give feedback!
Small Fire…can be easily turned off…once big…difficult to catch up
istockpurchase
Small Fire…can be easily turned off…once big…difficult to catch up