Larry Bodine, the Law Blog Guru, tells you what part of the sales funnel to focus on, 5 visitor conversion basics, 6 tactics to maximize online reviews, Content Marketing Strategy, 5 ways to harness emotion and how to hook people with storytelling.
Turning website visitors into clients bodine - pilmma
1. Larry Bodine
The Law Blog Guru
PILMMA Summit
Chicago, IL
Turning
Website
Visitors into
Clients
2. Bit.ly/LawBlogGuru
The Law Blog Guru
Bit.ly/LawBlogGuru
LarryBodineNow@Gmail.com
520.577.9759
» Publisher, The National Trial Lawyers
» Blogger, The Huffington Post
» Blogger, Price Benowitz
Introduction
Bit.ly/LawBlogGuruBit.ly/LawBlogGuru
7. Bit.ly/LawBlogGuru
30%-40% drop in
traffic & position in
search results:
• Aggregated or "curated"
content from other sites
• Snippets from other sites
• Scraped and pasted content
• Substantially similar text
• Thinly rewritten text
What is the best online
strategy to generate
clients?
9. Bit.ly/LawBlogGuru
Good bio:
• 200-300 words max
• Client service – how well you
explain legal options
• Case histories
• A little personal information
Visitor
Conversion Basics
10. Bit.ly/LawBlogGuru
Almost half of law firm traffic
comes from mobile devices
LawLytics.com, April 2014
Survey of 733,346 law firm website visits
45% from mobile devices:
• Apple: 58.3%
• Android 40.2%
• Windows 1.2%
12. Bit.ly/LawBlogGuru
I just got stopped for a DUI
I was just arrested
I was just in a traffic accident
I just got injured at work
My child was hurt at school
13. Bit.ly/LawBlogGuru
Online Reviews
• 90% of Customers
Say Buying Decisions
Are Influenced By
Online Reviews -
Dimensional Research, 2013
• 79% Of
Consumers Trust
Online Reviews As
Much As Personal
Recommendations –
BrightLocal 2013
14. Bit.ly/LawBlogGuru
Online Reviews
Yelp is #1 trusted and
popular site to find a lawyer
– Software Advice Survey
• Martindale, Avvo & Super Lawyers
less trusted and popular
• 70% would drive to inconvenient
part of town to see a lawyer with a
better online review
15. Email links to review sites
To happy clients
Hand out professionally
printed review cards
With links to review pages
Respond to all comments
– good and bad
To help keep your overall
ratings high
List all review sites
Furnish to all staff and
lawyers
Make sure everyone
understands the
importance
Onboarding Process
How did they find the
firm?
Was it by an online review?
Request Reviews
After a positive in-person
consultation or favorable
settlement
6 Tactics for Online Reviews
16. Bit.ly/LawBlogGuru
STRATEGY: Creating a
Content Marketing
Culture
Content marketing tied to new
business goals
Used to generate leads
The firm’s owner and partners
lead are active players
Enough time, budget, staff
19. Bit.ly/LawBlogGuru
• Create feelings of trust and rapport
– with images and text
• Show empathy
• Address hidden fears
• Complement buyer’s mood with uplifting statements
• Use social proof
– Facebook “likes,” followers on Twitter, number of circles in Google Plus
5 Ways to Harness Emotion:
Logic makes people think, and emotions make people act
20. Bit.ly/LawBlogGuru
“How does this problem make you feel?”
“How has this affected you?”
“What bothers you most about it?”
“Why is it important to solve this problem now?
“What would happen if you didn’t do anything?”
“What makes your problem urgent?”
Create a Sense of Urgency
21. Bit.ly/LawBlogGuru
• Storytelling makes people
feel emotions
• People remember stories and
respond to them
• The protagonist is the
potential client
• Write with the viewpoint of
your clients
Hooking visitors with Storytelling
23. Bit.ly/LawBlogGuru
Client’s name
missing
Dates missing –
settlement &
incident
No description of
accident
Ignored email,
sent to voicemail
of secretary
Worst press release EVER!
24. Bit.ly/LawBlogGuru
1,400 page views
in first 24 hours!
Who, what, when,
where why
Drama and
suffering
Best blog post all week!
25. Bit.ly/LawBlogGuru
“A man who is his own lawyer has a
fool for a client”
How much free time do you have?
And your partners?
How good is your nose for news?
Wouldn’t you rather edit a draft?
Decision to Delegate
26. Bit.ly/LawBlogGuru
$30 - $40 per post
6 cents a word
Content sweatshop in Asia
Thinly rewritten content with
mistakes in the law
Law students or paralegals
Non-lawyer marketers
BEWARE of Cheapo Content Factories
27. Bit.ly/LawBlogGuru
Attorney
Practiced law
Journalism background
Web & SEO experience
Part of a team (not a solo)
Can show copy on a law firm
website
What to look for in a content writer
28. Larry Bodine
The Law Blog Guru
Bit.ly/LawBlogGuru
LarryBodineNow@Gmail.com
520.577.9759
When it
comes to
content, call
a Pro
Notes de l'éditeur
NTL: Since January, unique visitors up 122%
Page views up 65%
67% of all searches are on Google
Joye law firm – South Carolina
Joye law firm – South Carolina
A new analysis by LawLytics of 733,346 visits to a random selection of law firm websites discovered that 45% of traffic came from mobile devices. Furthermore,
the majority of social media time is spent not on desktop computers, but on smartphones and tablets.
The more you post, the more clients you acquire – Hubspot 2012 state of inbound marketing report
2-3 times a per week – 70% acquisition
Daily is 78% acquisition
Multiple times day = 92% acquisition
to convince clients they have made the right choice
are all evidence of social acceptance.
This is why lawers shouldn’t write about their cases
This is why lawers shouldn’t write about their cases