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Learning Factory
Consulting & Training

• network of experienced consultants, trainers and coaches in the environment of

the business process organisation
• main areas of our coaching operations…

-Kaizen
-Improvement Kata
•…for customers in the following target markets

Industry

Finance and Services

Public Administration

Non-Profit Organisations

www.learning-factory.org
Our philosophy
Change to Kaizen
Profound process conversions often fail less because of the technical processes
than because of humans, who don't feel involved and/or whose knowledge and
experiences have no influence on the processes.
Therefore we combine Kaizen and change management.
This connection is based on our conviction that acceptance and sustainability
of changes in organizations only can be achieved, if this basic idea
can be comprehended and integrated durably into the living
and working environment of the people as well as into the corporate culture.

www.learning-factory.org
Our philosophy
Change to Kaizen

“…the best mechanic in a factory
may fail as a foreman for lack
of social intelligence.”

“The manner in which the subordinates
do their work has incontestably a great effect
upon the ultimate result, but the operation of
management has much greater effect.”

"…one person who is truly understanding,
who takes the trouble to listen to us as
we consider our problems, can change
our whole outlook on the work."

“If you can't describe what you are doing
as a process, you don't know what you're doing.”
"Let the flow manage the processes,
and not let management manage the flow."
www.learning-factory.org
Factory in the Seminar room

FiS

www.learning-factory.org
The main idea of the FiS
is to…
• …raise awareness of the business process organisation
• …provide the participants a bird's eye view of the business and
its processes to facilitate awareness of the ‘big picture'
• … make business processes tangible and comprehensible by applicating
the FiS as a purely practical programme
• …make the people aware of the needs of optimisation and of the consequences
that sustainable change brings

www.learning-factory.org
FiS materials and layout

www.learning-factory.org
Start of the FiS

www.learning-factory.org
Attunement – The Konrad Steck Ltd.
The Konrad Steck Ltd. was founded in 1964 by Konrad Steck in plug town. Today, the company - with more than
270 employees - is one of the most important employers in the region. The Konrad Steck Ltd. is specialized in the
installation of industrial plugs and sockets.
In recent years, the company was able to quickly develop and is now one of the leading suppliers of CEE plugs
and sockets in its industry. The export rate is 60%.
The product range consists of 1,200 articles for various application areas of electrical installation. In addition to
the standard products, custom configurations can be mounted on modern assembly units within a few days.
High level of quality (ISO 9001:2000), flexibility and constant innovation are the most important factors for
success. Short lead times and deadlines through efficient installation methods and uncomplicated order
processing are appreciated by customers for years.
Ongoing innovation in terms of product and process make the Konrad Steck Ltd. a competent partner.
The company provides a good, solid product quality and an excellent customer service. The products are produced
according to international security standards (ISO 9001:2000).
The contact with customers is ensured through a worldwide distribution network.
In addition, the company is characterized by highly motivated employees. All employees are closely connected
with that company.

www.learning-factory.org
Setup FiS

www.learning-factory.org
Rework

Workstations 1
– shop floor

Logistics
Warehouse

Assembly Station 1

Assembly Station 2

Quality Control

Packaging

Assembly Station 3

www.learning-factory.org
Workstations 2

Customer
Observer (Improvement)
Production
Planning (PPC)

Goods Inward
Inspection - Customer

Supplier
Accounting

www.learning-factory.org
Tour of the FiS and
preparation of a value stream

www.learning-factory.org
Simulation 1

www.learning-factory.org
Key Performance Indicators (KPIs) and
spaghetti diagramm
Key Performance Indicators

www.learning-factory.org
Improvement Approaches

www.learning-factory.org
Groupwork to the task:

Development of a business process,
which is better than the previous one.

www.learning-factory.org
Rebuilding work and
value stream to the 2nd Simulation

www.learning-factory.org
Simulation 2

www.learning-factory.org
Comparison of the key figures

www.learning-factory.org
MUDA (waste)
5A / 5S

www.learning-factory.org
Reflection

www.learning-factory.org
Goals of the FiS
Business processes

Communication and management processes

The participants will

The participants will

•experience networking and the complexity
of business processes
•realise the need to improve structures and
processes in order to efficiently use the
resources, and to stop wasting them
•learn the importance of internal and external
interfaces
•experience the idea of continuous
improvement
•learn methods and techniques of how to
create processes more efficiently

•experience the impact of structures and
processes on their own performance and on
their cooperation with others
•realise the importance of communication and
teamwork between all parties involved
•experience the effect of their own and others'
roles on their own behaviour
•get awareness of the interconnection between
leadership and self-organisation in the context
of efficient processes
•start to apply what they have learned and
experienced from the simulation to their own
professional environment

www.learning-factory.org
Impact levels of the FiS
The Learning Factory works on different levels in business, such as process optimisation,
leadership, communication, conflict management, team development and more.

Impact levels
Business
processes

Organisation

Management
Cooperation
Communication

Reflection
and
feedback

Real-life business

Continuous performance improvement plans
Performance profiling analysis
Development model
Change
Commitment initiative
project
Co-worker potential
Performance processes
Teamwork
Conflict management
Communication skills

Leadership
workshop

Team
workshop

Customer-supplier
relationship

The Learning Factory
(Simulation)

www.learning-factory.org
Report on the FiS

www.learning-factory.org
Thank you for your attention.
Read more about our Learning factory by following the links:
www.learning-factory.org
www.facebook.com/learning.factory
www.twitter.com/_lfactory
www.youtube.com/changetokaizen

www.learning-factory.org

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COSIMA – Competence building in simulation processes for apprentices and adolescent employees

  • 1.
  • 2. Learning Factory Consulting & Training • network of experienced consultants, trainers and coaches in the environment of the business process organisation • main areas of our coaching operations… -Kaizen -Improvement Kata •…for customers in the following target markets Industry Finance and Services Public Administration Non-Profit Organisations www.learning-factory.org
  • 3. Our philosophy Change to Kaizen Profound process conversions often fail less because of the technical processes than because of humans, who don't feel involved and/or whose knowledge and experiences have no influence on the processes. Therefore we combine Kaizen and change management. This connection is based on our conviction that acceptance and sustainability of changes in organizations only can be achieved, if this basic idea can be comprehended and integrated durably into the living and working environment of the people as well as into the corporate culture. www.learning-factory.org
  • 4. Our philosophy Change to Kaizen “…the best mechanic in a factory may fail as a foreman for lack of social intelligence.” “The manner in which the subordinates do their work has incontestably a great effect upon the ultimate result, but the operation of management has much greater effect.” "…one person who is truly understanding, who takes the trouble to listen to us as we consider our problems, can change our whole outlook on the work." “If you can't describe what you are doing as a process, you don't know what you're doing.” "Let the flow manage the processes, and not let management manage the flow." www.learning-factory.org
  • 5. Factory in the Seminar room FiS www.learning-factory.org
  • 6. The main idea of the FiS is to… • …raise awareness of the business process organisation • …provide the participants a bird's eye view of the business and its processes to facilitate awareness of the ‘big picture' • … make business processes tangible and comprehensible by applicating the FiS as a purely practical programme • …make the people aware of the needs of optimisation and of the consequences that sustainable change brings www.learning-factory.org
  • 7. FiS materials and layout www.learning-factory.org
  • 8. Start of the FiS www.learning-factory.org
  • 9. Attunement – The Konrad Steck Ltd. The Konrad Steck Ltd. was founded in 1964 by Konrad Steck in plug town. Today, the company - with more than 270 employees - is one of the most important employers in the region. The Konrad Steck Ltd. is specialized in the installation of industrial plugs and sockets. In recent years, the company was able to quickly develop and is now one of the leading suppliers of CEE plugs and sockets in its industry. The export rate is 60%. The product range consists of 1,200 articles for various application areas of electrical installation. In addition to the standard products, custom configurations can be mounted on modern assembly units within a few days. High level of quality (ISO 9001:2000), flexibility and constant innovation are the most important factors for success. Short lead times and deadlines through efficient installation methods and uncomplicated order processing are appreciated by customers for years. Ongoing innovation in terms of product and process make the Konrad Steck Ltd. a competent partner. The company provides a good, solid product quality and an excellent customer service. The products are produced according to international security standards (ISO 9001:2000). The contact with customers is ensured through a worldwide distribution network. In addition, the company is characterized by highly motivated employees. All employees are closely connected with that company. www.learning-factory.org
  • 11. Rework Workstations 1 – shop floor Logistics Warehouse Assembly Station 1 Assembly Station 2 Quality Control Packaging Assembly Station 3 www.learning-factory.org
  • 12. Workstations 2 Customer Observer (Improvement) Production Planning (PPC) Goods Inward Inspection - Customer Supplier Accounting www.learning-factory.org
  • 13. Tour of the FiS and preparation of a value stream www.learning-factory.org
  • 15. Key Performance Indicators (KPIs) and spaghetti diagramm Key Performance Indicators www.learning-factory.org
  • 17. Groupwork to the task: Development of a business process, which is better than the previous one. www.learning-factory.org
  • 18. Rebuilding work and value stream to the 2nd Simulation www.learning-factory.org
  • 20. Comparison of the key figures www.learning-factory.org
  • 21. MUDA (waste) 5A / 5S www.learning-factory.org
  • 23. Goals of the FiS Business processes Communication and management processes The participants will The participants will •experience networking and the complexity of business processes •realise the need to improve structures and processes in order to efficiently use the resources, and to stop wasting them •learn the importance of internal and external interfaces •experience the idea of continuous improvement •learn methods and techniques of how to create processes more efficiently •experience the impact of structures and processes on their own performance and on their cooperation with others •realise the importance of communication and teamwork between all parties involved •experience the effect of their own and others' roles on their own behaviour •get awareness of the interconnection between leadership and self-organisation in the context of efficient processes •start to apply what they have learned and experienced from the simulation to their own professional environment www.learning-factory.org
  • 24. Impact levels of the FiS The Learning Factory works on different levels in business, such as process optimisation, leadership, communication, conflict management, team development and more. Impact levels Business processes Organisation Management Cooperation Communication Reflection and feedback Real-life business Continuous performance improvement plans Performance profiling analysis Development model Change Commitment initiative project Co-worker potential Performance processes Teamwork Conflict management Communication skills Leadership workshop Team workshop Customer-supplier relationship The Learning Factory (Simulation) www.learning-factory.org
  • 25. Report on the FiS www.learning-factory.org
  • 26. Thank you for your attention. Read more about our Learning factory by following the links: www.learning-factory.org www.facebook.com/learning.factory www.twitter.com/_lfactory www.youtube.com/changetokaizen www.learning-factory.org