Work is becoming more interconnected as the pace of business increases. The Future of work promises to be one that is very different from today. LearningCafe considers that the simple view of organisational learning needs to evolve from a stand alone and linear view to one that recognises this interconnectedness and complexity involved in designing and implementing Learning/HR solutions.
Taking an ecosystem view removes the siloed thinking and recognises the connections, constraints and trade offs involved in designing effective Learning solutions.
In this webinar we discuss with an experienced panel about the Learning ecosystems and how it practically manifests itself in our day to day work.
L&D Needs to Build Ecosystems for the Future of Work
1. Thurs, 27th July 2017, 12-1 PM, Sydney
Ways to participate:
• Q&A Box - comment, whinge & opinions
• Twitter Backchannel - @lrncafe #LearningEcosys
L&D Needs to Build
Ecosystems for the Future of
Work
Knowledge
Sharing
Better Practices
Experienced
Panel
2. Ecosystem View Based on Combined Experience
2
Learning & Performance
Ecosystem Architects
• Strategy & Roadmaps
• Learning Optimisation
• Current State Review
• Business Case
Development
• Technology Selection
• Integration Design
• Knowledge Management
• xAPI/TinCan Architecture
David Hegarty Jeevan Joshi Robin Petterd
Experience in Learning
& Performance
25 years + 25 years + 20 years +
Recent Projects • Location based
Learning App
• Learning Strategy –
Bank
• Developed online
PD program for
English teachers
• LMS Selection using
Agile
• Future Capabilities
Design– Bank
• L&D & Tech
Strategy – Media
• Development of next
gen learning platform
• Government learning
programs reform
• Transforming
patents training
across A&NZ
Commercial Experience General Manager -
Cadre
Founder – LearningCafe
& CapabilityCafe
CEO – Sprout Labs
5. 5
Why is the ecosystem
view needed for L&D to
deliver effective
solutions?
How will the
“ecosystem” view
impact the design and
implementation
approach and methods?
What L&D will need to
learn and unlearn to
take an “ecosystem”
approach?
7. What is Ecosystem ? Biological View
An ecosystem is a
community of living
organisms in conjunction
with the nonliving
components of their
environment (things like air,
water and mineral soil),
interacting as a system.
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https://www.studyblue.com/notes/note/n/exercise-19-the-pond-ecosystem/deck/6417769
Interdependence
Complexity
Balance
Flows
Self Adjusts
9. Results – Take a Guess
9
If I increased food Increased Decreased Increased
to a point and
then decreased
If I increased light
Antibiotic Produced
Increased Decreased Increased
to a point and
then decreased
If I increased Algae Increased Decreased Increased
to a point and
then decreased
12. Why an Ecosystem View in Required ?
12
Recognise the
complexity and
interdependence of
work and Learning
Simple and isolated
view will not deliver
results that matter.
Recognise other
business ecosystems
internal & external .
how Leaning
interacts/fits into it.
Allow for optimisation
of moving parts within
constraints and allow
for nimbleness
Specially relevant to
Learning due to
increasing availability
of external content &
resources.
Specially relevant to
Learning due to
increasing availability
of external content &
resources.
Design solutions that
break the silos that
have been created
within L&D & HR
L&D/HR silos are
barriers to creating
solutions that address
the problem at hand.
13. Current Learning
Architecture is primarily
built on Mandatory
Learning
13
Compliance
CPD
Technical
i.e. Learners don’t
really have a choice.
65 respondents: Source – LearningCafe Webinar - Learners as Consumers Webinar
21 July 2016
14. Organisational Learning is shifting away from
mandatory Learning
http://www.simplypsychology.org/maslow.html
Compliance
Technical Training etc.
Behaviour
Productivity
Innovation
Culture
23. Budget $
L&D Capability
Technology
Audience/ User Experience
Design
Solutions – Learning, Knowledge, Skills
Capability
Performance
Strategy
Business Outcomes $ +
Learning & Performance
EcosystemEnablers
Solution
Business
Visualising the Learning Ecosystem Stack
24. Budget $
L&D Capability
Technology
Audience User Experience
Design
Solutions, Skills Knowledge
Capability
Performance
Strategy
Business Outcomes $ +
Learning & Performance
EcosystemEnablers
Solution
Business
Visualising the Learning Ecosystem Stack
A
L
I
G
N
M
E
N
T
25. Why the Stack Model ?
• A visualisation of the business process of learning.
• We can 'slide out' layers and explore them in more
detail in other contexts.
• The alignment of the layers makes it easy to see how
things can go awry if one is pulled out of line.
• We can align it with layers of the larger learning
ecosystem.
25
28. What can you learn from your personal ecosystem?
28
• Our personal learning ecosystem is stunningly
complex, personal, smart & effective.
• It’s driven by the best tech on the planet & staffed
by the majority of the human race…
• We don’t compete with it – but we can interface
with it and learn from it.
• It’s not just knowledge workers – study the daily
learning of anyone and they search, share, create
and support others via their personal ecosystem.
29. A Development Event from a Personal Learning
Ecosystem – Morning Run Using Apple Watch…
29
Development Event:
Ecosystem Elements:
1. Set/manage goals
2. Measure performance
3. Biometrics
4. Gamification
5. Social
30. A Development Event from a Personal Learning
Ecosystem – Morning Run Using Apple Watch…
30
Development Event: Ecosystem Elements:
1. Set/manage goals
2. Measure performance
3. Biometrics
4. Gamification
5. Social
31. Case Study – Dineto Consulting Services
31
Business
• There was strong growth in services to construction industry
which is expected to slow next year.
• It is predicted that demand from defence will be high but
Dineto will need to build capability from scratch
Learning
• CPD training needs to be provided for all engineers.
• Compliance training is required.
• LMS has online mandatory courses and classroom
registration processes.
• There is company SharePoint available.
32. Solution – Ecosystem View
32
Business Outcomes:
•New capacity for defence work
while maintaining legacy
•Lower training/support costs
•More flexible workforce
33. Solution – Ecosystem View
33
Strategy:
•Retrain & replace
•Increase Contractors
•Identify & cull/replace low-value
elements of the Ecosystem
•Manage capital spend or
increased recurrent spend
34. Solution – Ecosystem View
34
Performance:
•High margin, high billable hour
projects
•Deliver new profitable, defence-
focused products
•Achieve sales targets in new
area
•Higher levels of currency and
innovation
35. Solution – Ecosystem View
35
Capability:
•Develop/buy competencies for
new roles
•Develop frameworks
•New hires aligned with offer and
culture
36. Solution – Ecosystem View
36
Solutions:
•Maintain/update compliance/CPD
courses
•Curate/License//MOOC for
retraining
•License assessments for new skills
•Develop mentoring/coaching plans
for changing roles and new hire
38. Solution – Ecosystem View
38
Audience UX:
•Establish learning portal on top of
LMS/Intranet etc.
•Integrated access for contractors
•License assessments for new skills
•Develop mentoring/coaching plans
for changing roles and new hires
39. L&D Cap– Ecosystem View
39
Technology
•Move to low cost LMS
•Content licensing instead of create
new
•Integrated SSO for contractors
•Update & maintain Sharepoint
Intranet
•License low cost coaching platform
40. Solution – Ecosystem View
40
L&D Capability
•PD on Learning portal
•PD on content curation
•Support on new qualifications &
validation etc
.
•Train the trainer on coaching
41. Solution – Ecosystem View
41
Budget:
•Business case based on the stack-
particularly the business outcomes
•One off cost for portal development
•Reduced (but recurrent) costs on
licensed content
•Potential ongoing savings on LMS
•Consulting costs on implementation
•Consulting costs on technical
integrations
43. Capability Layer
43
Cybersecurity
Capability
Current
Capability
Level 0 - 5
Target Level in
12 months
Plugging Gap (12 months)
Project Managers
(PM)
2 4 • Retrain Construction PM (40%)
• Hire Experienced PM (60%)
Architects 1 5 • Hire experienced Architects only.
• Use contractors for specific skills
• No need to train
• Use as mentors
Analysts 1 4 • Retrain Construction PM (40%)
• Hire Experienced PM (50%)
• Transfer from internal IT (10%)
Sales 1 5 • Hire experienced Sales Team (80%)
• Retrain from current sales (20%)
Impacts
Cybersecurity
professionals are paid
30% more than
constructions
They have different
work culture
Need flexibility
Need security clearance
44. Tech Layer of the Ecosystem - Current
44
Engineering
Inst of
Australia
CPD
UNSW
Engineering
LMS
Classroom
Courses
Sharepoint
Dineto
45. Tech Layer of the Ecosystem - Future
45
Engineering
Inst of
Australia
CPD
UNSW
Engineering
Cybersecurity
Assoc of
Australia
Coursera/
EdX
Meetups
Hacker
Conventions
LMS
Sharepoint
Classroom
Courses
Yammer
Best
Practice
API
Hacking
Sims
YouTube
Blogs
Curated
Content
$
$
$
$
$
47. Current Model of L&D Professional Development
47
Business
Partnership
Project
Management
L&D Theory
Analysis
Design
Development
Implementation
Evaluation
Digital Acumen
48. Professional Development Framework
for the Next Gen L&D - Where do I start?
48
Business Partnership
Project Management
L&D Theory
Analysis
Design
Development
Implementation
Evaluation
DigitalAcumen
ConsultingApproach
BusinessAcumen
Agile&DesignThinking
Emerging
Tech
Start Up/
Entrepreneurship
Knowledge
Management
Workforce/HR
Trends
Emerging Research in Management
Industry
Knowledge
Capability Management
Existing Capability
Next Gen Capability
Scaffolding Awareness
51. Next Steps
Join Special
Interest
Community
Attend Workshops
Attend
UnConference
Melbourne
Brisbane
LearningCafe
LinkedIn Subgroup
Register interest
www.learningcafe.com.au
Register interest
www.learningcafe.com.au
Or send us an email - enquiry@learningcafe.com.au
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