User Centric HR New Approach To Delivering Value by Jeevan Joshi Workforce Experience

1. Preferences
01
Requirements
02
User Centric HR
New Approach
To Delivering Value
Jeevan Joshi
Employee Experience & Learning Technologist
Founder – LearningCafe.com.au
@jeevesj

2. “Why We Love to Hate
HR…and What HR Can Do
About It,” Wharton’s Peter
Cappelli argues that HR
should scrap many long-
standing “best practices” and
set a forward-looking
agenda instead

3. 3Employee Engagement Struggling
to Improve
Aon 2018 Trends in Global Employee Engagement

4. 4
HR needs to be more
employee centric
“Start with what
employees want”
Here is a tip – ask them

5. Where to find office supplies
CEOs video welcoming employees
How to get software installed
1
2
4
5
What was identified as
least important for
onboarding by new
employees ?
How the business generated revenue
Performance management approach3

6. 6Current HR Design Approach
What employees
really want
What business really
needs
Why it wont work -
Organisational Friction
Engagement and
motivation
What business and
leaders think employees
want
.

7. 7
User Centered Design
All Users - Total Workforce
Approach
Employees + contractors + suppliers i.e. everyone
who delivers value
Right use of Agile & Design
Thinking
UCD
Total
Workforce
Right Agile
Three Pillars of new HR Design

8. 8
Image Source - Enhancing eco-safe driving behaviour through the use of in-vehicle human-machine interface: A qualitative study
focus on putting
users at the center of
product design and
development.
User Centred HR Design

9. 9
Where to find office supplies
CEOs video welcoming employees
How to get software installed
1
2
4
5
What was identified as
least important for
onboarding new
employees ?
How the business generated revenue
Performance management approach3

10. 10Takeaways
• User Requirements as the
starting points
• Using Design Thinking and Agile
(in the right circumstances).
• More Data driven decisions.
Less gut feel.