T-Systems: Bring Your Own Disruption - Kim Andersen Have you securely reined in Generation Y? Is your CEO POPI compliant? How do you enable a Generation Y in the workplace that often has a disregard for data privacy and want anytime anywhere any-device access to data, but at the same time answer the growing concern to be POPI compliant by the end of 2015? T-Systems innovative new German engineered Dynamic Workplace is not only redefining the way South African companies transform into this new digital age, it is helping them arm Generation Y to disrupt traditional business models and find competitive advantage. See www.fin24.com See www.gartner.co.za See www.t-systems.co.za

1. Kim Andersen, 12th September 2014
BRING YOUR OWN DISRUPTION
KIM ANDERSEN, 12 SEPTEMBER 2014

2. Door Opener Mobile SAP 12.09.2014 2
DISRUPTIVE AGENDA
ERP
BYOD
POPI
SECURITY
CONSUMPTION
BASED
INVASIVE
TECHNOLOGY
END USER
EXPERIENCE

3. MODERN LIFE BY GENERATION Y
Work Home Play Sleep
Source: Peter Hinssen, The New Normal

4. DEFINITION OF “WORK”
What is work?
“That brief period during
the day where I have to
use Old Technology”

5. ISN’T THIS OUR DAILY LIFE?

7. CONSUMPTION BASED MEGATREND

8. CONSUMPTION BASED AND SIMPLIFIED MANAGEMENT
• Must be quick to respond to changing business needs with new Apps
• Simple to provision, access systems and services across geographies
• Technology is the key driver of business innovation and a disrupter
• Easy and Secure Support of Devices, Apps, Users and Data
• True Consumption based costing model

9. BYOD IS POPULAR AND GROWING
http://www.gartner.com/newsroom/id/2466615

10. BYOD BY COUNTRY
Source: Ovum: Global BYOD Survey, N = 2,599
Global
average rate
of BYOD =
77%
Yes
Global
average rate
of BYOD =
77%
Yes
BYOD by country:77% of full-time employees use their personal smartphone for work in
some capacity

11. “WHICH EXTERNAL FORCES MIGHT HAVE AN IMPACT IN
AN ORGANISATION?” TECHNOLOGY INVASION

12. TODAY’S IT LANDSCAPE IS ONE CHARACTERISED BY MULTIPLE
PLATFORMS WITH THEIR UNIQUE ECOSYSTEMS AND INHABITED BY A
PLETHORA OF APPS:
Apple Store
 Currently have more
than 1,151,193 Apps
available
 Apple Store has 23
categories for apps
 Business category is
the third most popular
app category (refer on
Fig 1.1.)
 Apple has paid out $10
billion to App Store
developers to date
http://marketingland.com/library/
Fig. 1.1.
http://www.statista.com/statistics

13. Google Play
 Currently have more
than 800,000 Apps
 Google Play has 10
categories for apps
 Please note that
Business Apps falls
under the Tools
category which is the
forth most popular
 Google will be
investing more than
$14 billion in 2014 on
Google Play
http://marketingland.com/library/
Fig. 1.2.
http://www.statista.com/statistics
TODAY’S IT LANDSCAPE IS ONE CHARACTERISED BY MULTIPLE
PLATFORMS WITH THEIR UNIQUE ECOSYSTEMS AND INHABITED BY A
PLETHORA OF APPS:

14. FUTURE WORKPLACE SOLUTION
Support Services
CLOUD APP FACTORY
THICK CLIENT/LEGACY
APPS
INFRASTRUCTURE
SERVICES
MESSAGING AND
COLLABORATION
Cloud
App Store

15. SECURITY
Lorem ipsum dolor sit amet, consectetuer a
 Generation Y behave like Digital Cowboys
 They define the new way of working and find
new ways of enabling your Digital Business
 The work anywhere, anytime on any device
 Security must be based on policies and end-user
focused and aware of:
 User, Device, Application, Data, Location
and Connection Type
 Generation Y reined in with DWP
in
SECURITY

16. SECURITY: TWO SCENARIOS

17. CEO MUST STAY POPI ---A ROBUST ANSWER TO POPI
CONCERN
 DWP and Enterprise Information Strategy key
role in ensuring POPI compliance.
 DWP allow you to:
 Manage and control the access,
 Handling and delivery of personal information
to the end user
 Prevent data from leaving the data centre by
only sending the display or “screen view” to the
end user
 Personal information and data are encrypted and
wiped upon session end
 Measure and report on of metrics to also assists
with POPI audit and compliance
 Integrate with data classification, archiving,
journaling and legal hold solutions
POPI

18. ADDITIONAL BENEFITS
 Better utilisation of office facilities
 Going green-energy savings. Thin clients -30%
 Reduced costs for application rollout
 License management
ADDITIONAL BENEFITS

19. OLD MUTUAL CUSTOMER SERVICE & TECHNOLOGY
CORPORATE HAS FORGOTTEN ABOUT THE END USER
EXPERIENCE
Thick client/Legacy apps

20. MEETING THE DEMAND OF THE NEW WORKPLACE
Headline
1. Transformation: DWP enables clients to shift the
business model to use standardized and
consumption based solutions
2. A Foundation for a Next Generation Service
Catalogue: The ability to decouple applications and
services from the device and to aggregate internal as
well as external (cloud) services into one consistent
user inter-face accessible from any device enables
clients to offer new services fast
3. Shop, User Self Services and Thin Clients: Less
requirement for field engineers, less Service Desk
Calls, more customer satisfaction
4. Consistent Support Infrastructure for Service desk:
Simple and straightforward access to virtualized
desktops and standardized fat-clients supporting the
“Shift Left-approach” and increased 1st call
resolution rates
5. Improved Business Continuity Models: Improved
models to grant access to workplaces in case of
force majeure
6. Time-2-Market: Immediate roll out of new
releases, parallel versions to run, reduce
maintenance costs, less versions in production
7. Roaming Profiles: Access applications from any
device; hot-desking
8. Security: Data remains in the data center, backed
up and mirrored
9. Fast provisioning: Automated deployment of new
users and workplaces. Simple on boarding with
complete IT-integration of contractors,
employees, partners, suppliers and new
company
10. Application Delivery: E-Mail, collaboration and
business apps will be available on each device in
any branch
11. MDM: Integrated and ready to use

21. OLD MUTUAL CUSTOMER SERVICE & TECHNOLOGY
BRING YOUR OWN DISRUPTION MANAGED
Thick client/Legacy apps
 Generation Y reined in
 Security is managed centrally
 Generation Y empowered to disrupt your business
and drive new digital business
 Your are ready for any user anywhere, anytime on
any device
 You don’t have to rewrite legacy for any device,
use your app dev. resources wisely and drive new
business models
 Just done a massive technological jump without
rewriting legacy code
 Now part of the App Store world with
consumption based billing
 You have empowered and satisfied end-users
 Your CEO is POPI compliant
BYOD MANAGED

22. Door Opener Mobile SAP 12.09.2014 22
TRANSFORMATION STRATEGY
ERP
BYOD
POPI
SECURITY
CONSUMPTION
BASED
INVASIVE
TECHNOLOGY
END USER
EXPERIENCE

23. “I CANNOT IMAGINE A LIFE WITHOUT”
23
My Mobile Phone The Internet A Car My Current Partner
14-29 year old

24. THANK YOU
COME SEE US AT THE
T-SYSTEMS STAND(38 & 40)