More than Just Lines on a Map: Best Practices for U.S Bike Routes
Top 5 Metrics To Measure TCO For Intellectual Asset Management Software
1. TOP 5 METRICS
TO MEASURE TCO FOR
IAM SOFTWARE
FROM “SUPPORT” TO STRATEGIC”
2. Metric 1:
Acquisition
Includes capital expense for on-premise
and operating expense for hosted
Image courtesy of edmunds.com
FROM “SUPPORT” TO STRATEGIC”
3. Metric 1:
Acquisition
Contributes 10-15% of
overall cost of ownership
Image courtesy of edmunds.com
FROM “SUPPORT” TO STRATEGIC”
4. Metric 2:
Implementation
Making the System Work For Users
Development Integration Testing Data Migration Training
(Customization/
Configuration)
Contributes 30-40% of
overall cost of ownership
Image courtesy of directoryaziende.com FROM “SUPPORT” TO STRATEGIC”
5. Metric 3:
Operations
Includes unproductive end-user time,
troubleshooting, and system downtime
Image courtesy of massthink.files.wordpress.com FROM “SUPPORT” TO STRATEGIC”
6. Metric 3:
Operations
Contributes 30-40% of
overall cost of ownership
Image courtesy of massthink.files.wordpress.com FROM “SUPPORT” TO STRATEGIC”
7. Metric 4:
Maintenance
Includes technical support, country
law updates, patches, and upgrades
Image courtesy of 1im.co.uk or my.aup.edu FROM “SUPPORT” TO STRATEGIC”
8. Metric 4:
Maintenance
Contributes 30-40% of
overall cost of ownership
Image courtesy of 1im.co.uk or my.aup.edu FROM “SUPPORT” TO STRATEGIC”
9. Metric 5:
Replacement
DATA
DATA
DATA
Includes costs for transitioning
to a new system
Image courtesy of chicagomoving.com FROM “SUPPORT” TO STRATEGIC”
10. Metric 5:
Replacement
DATA
DATA
DATA
Contributes 10-15% of
overall cost of ownership
Image courtesy of chicagomoving.com FROM “SUPPORT” TO STRATEGIC”