HumanLike Interaction: 3D ed emozioni entrano nel customer care

HumanLike Interaction: 3D ed emozioni entrano nel customer care by Leandro Agrò - http://www.leeander.com

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[object Object],40years after… Keyboard and mouse were major contributors to office automation, earlier, and to this computer-for-the-masses story we are facing nowadays. We are deep down in digital revolution, with beating IPods in our pockets and our life on videoblogs. That old QWERTY keyboards and late '50 clunky mice are showing all their weakness, now!  “ X-Y Position Indicator for a Display System” was invented in 1963 by Doug Engelbart.

[object Object],Non c’è alcun mouse nel futuro, ma un unico ambiente intelligente con cui dialogare.

[object Object],Il Knowledge Navigator Michael Dertouzos: Machines are impossible to use. They are really not serving us. We are serving them. Human-centered computing is about having computers meet our needs. The biggest barriers to evolve are lack of good ideas, plus huge investment people have made today in operating systems. What we need is a radical shift in the way that we design and use computers.

[object Object],RICORDATEVI: Un Assistente Virtuale NON è un “Avatar”

[object Object],Quali tecnologie servono per realizzare un Virtual Assistant? Touch-Screen Online Agenda (wi-fi Internet) Text2speech Speech recognition 3D/video card - Intelligenza - Emozioni

[object Object],Progettare il comportamento di un Software

[object Object],Empatia: mostrare emozioni e comprendere gli stati d’animo umani http://www.ai.mit.edu/projects/sociable/videos.html

Cooperate, Don't Control: la Killer-APP sono le persone

La Rete è fatta di persone Matteo Penzo (Gabetti)

[object Object],[object Object],Le persone prediligono i “luoghi” vote Rate me MEET FRIEND CONTACT Leave a comment favorite FIND A PERSON

Create territori per i vostri clienti ,[object Object]

[object Object],Oddcast, SAM e gli altri

Interattività e dialogo: un sogno? Esempi ,[object Object],[object Object],[object Object],[object Object],[object Object],K-human HumanLike Intelligent Agent ™

[object Object],Ma come sono fatti?

Esempi: customer care Club io SI

Esempi: Gabetti (intranet helpdesk)

[object Object],Consistenza Engagement Esempi: 2bGreen

2bGreen: Uno scenario concreto

In today increasingly networked organizations, computers and the network do most of the work, from data gathering to customer care and response. The marketing function disappears into a network of relationships and responsabilities between man and machine throughout the value chain. Computers and software will play a bigger and bigger role in the producer-consumer dialoge and relationship. Computers will became smarter, faster and more humanlike. Regis McKenna Il Marketing è diventato una Tecnologia

[object Object],[object Object],Radical Revolution (ray Kurzweil)

Leandro Agrò - Interaction Designer Design & Vision Director - Kallideas SpA http://www.leeander.com mail: leeander@gmail.com skypeID: leeander Thank you ! … The Saga is over. Get a serious job!

HumanLike Interaction: 3D ed emozioni entrano nel customer care

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HumanLike Interaction: 3D ed emozioni entrano nel customer care