Accurate transcription will help companies reap real benefits from business calls and enhance communication with customers.

1. Why It is Necessary to
Transcribe Business Calls
Accurate transcription will help companies reap
real benefits from business calls and enhance
communication with customers
Legal Transcription Company
8596 E. 101st Street, Suite H
Tulsa, OK 74133

2. www.legaltranscriptionservice.com 1-800-670-2809
For every business, whether it is a start-up, home-based or a big
corporation, it is very important to offer a personal, responsive service to
customers. This would give an edge to your business and help establish
long-term relationships with your customers. Business calls serve this
purpose through call forwarding, sequential ringing, auto attendant,
dedicated business lines and so on. With the emergence of advanced
technologies like VoIP, business calls have become cheaper and a more
viable communication tool for businesses. However, you can reap more
benefits from business calls through accurate telephone transcription.
Let’s consider the different types of business calls and how transcription
is vital in this regard.
Sales Pitch Calls
Sales pitch calls help businesses pitch to clients and sell their products
and service offerings. These calls may be made to either numerous
people or a few top-notch potential clients. Whatever the number of calls
you have made, you need to recall all the conversations to find out what
you have offered them, and what they expect from you. For that,
transcription is essential. Here are the benefits of transcription.
 You will get a brief report of the entire conversation.
 The timing of the next follow-up call.
 The report will include pertinent details such as company name,
prospect name and telephone number so that you can simply click
through for making the same call again, if necessary.
 Check the quality of your conversation and make necessary
improvements later.
 The report gives insights into the client’s requirements and will
help you take the right business decisions

3. www.legaltranscriptionservice.com 1-800-670-2809
Board Meetings
With the introduction of Skype and other technologies, most board
meetings are conducted as conference calls to save the time and money
for travel. Every statement in the meeting is important as it may become
the company’s new policy, decision and much more tomorrow. With
conference call transcription, you will have a report that describes each
and every solution and idea shared or discussed in the board meeting.
This report also serves as the minutes of the meeting and the proof for
futuristic decisions.
Earnings Conference Calls
This type of conference call involves the discussion on the financial
results of a public company during the previous quarter/year. Both
investors and financial consultants wait for the earnings conference calls
which provide them with the knowledge regarding the success and
failures of their investments. These calls typically end with a question
answer session between the company, investors and stock analysts.
Earnings call transcripts will show up the company’s growth over time
and greatly impact stocks and its stakeholders.
Candidate References
It is useful to transcribe calls related to candidate references. You can
check the references that candidates quote at the time of interview and
ensure the right candidate is hired with adequate skills. The transcripts
will also help to cross check the information candidates provide from the
references.

4. www.legaltranscriptionservice.com 1-800-670-2809
Customer Testimonials
Customer testimonials comprise short, focused quotes, not more than a
few sentences from customers who are willing to share specific aspects of
your business – quality of product/services or their experience with your
company. These customer testimonials are received as audio through
calls. Transcribing these testimonials will help you know about customer
feedback. This is very important as today each company is either client
centric or customer centric.
Webinars and Podcasts
Webinars and podcasts are also powerful means of business
communication. Whether you are sending out a message or sharing some
item of knowledge, get your webinars transcribed to enable listeners to
read the text version in case they need some clarification. Moreover,
transcripts help webinars show up in search results. Similarly podcasts
can also be transcribed and kept for future use.
With the popular tendency of holding voice and video conference calls to
communicate with staff members and customers who may be thousands
of miles away, transcription needs have also increased. Storing the
recorded voice/video may not be the ideal option because listening to
them involves a lot of time. Businesses now choose to hire a reliable
transcription company and have the calls professionally transcribed.