Soap operas often cover controversial storylines that generate complaints but also raise awareness of sensitive issues. The EastEnders baby swap storyline received over 1,000 complaints for being distressing and inaccurately portrayed, though regulators said there was sufficient context. Similarly, Hollyoaks' coverage of mental health issues was initially criticized but later praised and honored for addressing such topics and helping viewers. While some feel certain stories are too sensitive, others argue soaps can do good by depicting realities and helping those who relate to the issues portrayed.