2. fundamentals of business get suppliers to provide most relevant service and products get customers to buy the service or product (not from others) get the people in the business to turn all the knobs, make everything happen to achieve this
3. how does the suppliers know what the business want/or need = information that explains your needs what changes the mind of the customers = information/experience that meet their expectation What does every member of staff use to achieve their objective = information about the task at hand
4. many types of information plays a part the systems, reports, data experience, knowledge, ability of the individual environmental and external data and influence anecdotal, unstructured information
5. Lets represent the total package that makeup the ‘information’ that a person uses as
6. Every moment of the day the business as a collection of all the systems and people produces a constant stream of information
7. Let’s represent the information that is produced and available to the suppliers/staff/customers as
8. Now think about4 types of people Yourself Someone that reports to you Someone on the same level Someone that you report to
9. Think of the information that each person need or should have Simon Mary Tanya Chris
10. Now think of the information that is produced and is available for them in the business
12. The areas of NO overlap is potentially wasted effort or poor information resulting in sub optimised actions
13. Now do that for every member of staff, every customer, every supplier
14. Aligning these are Lean Information Increase the value of information Reduce the waste
15. Lean principle 1: Value The customer/staff havethe information he needs or should have
16. Lean principle 2: Value stream The information is highly effective Quality = Relevant; accurate; visual; on time;
17. Lean principle 3: Flow The lifecycle of the information flows without waste Reduce wasted effort in recording - > processing - > using - > storing - > discarding
18. Lean principle 4: Needed Producing only the information that is needed/used Reduce wasted effort of producing information that is not used
19. Lean principle 5: Perfection Responding to the rapidly changing needs, tools, demands Strive for perfection
20. Executive sponsorship Team commit-ment Team training to deploy Maximise value Reduce Waste Review & repeat Evaluate result, Do the same in other areas Identify blockages, implement best available solutions Identify waste traps, Reduce waste Enable team to maximise information value Set objective for team Commit to lean vision Establish lean information culture Lean Information can add 10 – 20% productivity for the average information worker
21. LAMININ SOLUTIONS your partner to: 0845 077 7774 leroux@lamininsolutions.com www.lamininsolutions.com
