I talk I gave recently to the Stockholm Development department. I presented a model of 'Discovery/Delivery Loop' that incorporates UX Discovery into the software development process.
2. Product Management ‘This is taking a long time’
Research spikes
Some stories taking very long to complete
Stories generating other Stories
Things I observed…
3.
4. Discovery Delivery Loop
1. Frame the idea
2. Understand Users
3. Envision a solution
4. Minimise, Priorities and Plan
User Research
Product Mgm
Ideas
DeliveryDiscovery
Competitors
Product
Opportunity
Backlog
User Stories
User Story
Better to iterate here ..then here
5. Why is our business building this ?
Who is it for ?
How will we know if we succeed?
Frame the idea
6. Clear summary of business problem
Summary of any risks or assumptions
Identify metrics used to measure success
Frame the idea
8. Simple user profiles or personas
Map the ‘Jobs to be Done’
Scenarios of how people do things today
Communication of any user research
Understanding the Users
9. User Story Mapping
Design Studio
Play ‘What about…?’
Envision a Solution
Completeness
Refine Design
Technical Considerations
…that solves the customers problems
10. Sketches, wireframes and story boards
Prototypes
Technical sketches
Story Maps
Envision a Solution
11. Identify a small viable solution - not always ‘lovable’
Plan: estimate a realistic budget
Maximise value and minimise risk
Focus on Outcomes
Minimise, Prioritise and
Plan
12. Discovery Delivery Loop
1. Frame the idea
2. Understand Users
3. Envision a solution
4. Minimise, Priorities and Plan
User Research
Product Mgm
Ideas
DeliveryDiscovery
Competitors
Product
Opportunity
Backlog
User Stories
User Story
Better to iterate here ..then here
14. Discounts…a story
Frame the idea
Understand Users
Envision a solution
Minimise and Plan
User Research
Product Mgm
Ideas
DeliveryDiscovery
Competitors
User Stories
User Story
MRD Better to iterate here ..then here
15. Frame the idea
Market Requirement Document
Expert Service Assignments
PM Feedback
MRD
19. User Story Delivery
Improvements
More extensive Story Startup
Extensive Design review at start
Technical ‘What-if’ discussion - critical
Frequent ‘Discovery’ sessions during delivery