Presented at the Common Good VT Vermont Nonprofit Conference 2011 by Joy Livingston & Donna Reback, Flint Springs Associates - www.flintspringsassociates.com/

1. Building Skills to Monitor and Evaluate Performance and Outcomes Joy A. Livingston, PhD Donna Reback, MSW, LICSW Flint Springs Associates www.flintspringsassociates.com April 14, 2011

5. Logic Model Template Inputs/ Resources Activities Performance Measures Outcome Indicators Outcomes What (resources, supports, commitments) do we need to carry out the initiative and achieve desired outcomes? What do we need to do to achieve the desired outcomes? How will we know we did what was needed? How will we know we achieved the expected result? What is the expected result of what we did? Planned work Intended Results

8. Inputs Resources Activities Performance Measures Outcome Indicators Outcomes Clients successfully plan, start and/or grow a business Clients positively contribute to economy Clients achieve financial stability and economic self-sufficiency

11. Outcome Indicators Benchmarks Clients complete written business plan 80% of clients complete business plan within 1 year of intake Clients businesses are financially viable 50% increase in client businesses that are profitable (i.e., revenue less cost > 0) by 2012

17. Performance Measures Benchmarks Number of clients recruited/retained During 2011, 100 new clients will be recruited; 75% will remain in program Participants satisfied with services 85% of clients report satisfaction with program at 24 month follow-up

21. After Developing the Logic Model