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Get Rid of Performance Appraisals
And Create High Performing Organisations
Luis Goncalves
2Luis Goncalves - @lgoncalves1979
Luis Goncalves
http://lmsgoncalves.com
@lgoncalves1979
Agile Coach
Esther
Derby
Foreword
Esther
Derby
ForewordCo-Founder
3Luis Goncalves - @lgoncalves1979
Luis Goncalves
4Luis Goncalves - @lgoncalves1979
Some of the people that are involved
Diana Larsen
Jason Little
Angel Medinilla
Johanna Rothmann
Niels Pflaeging
Vasco Duarte
And many more…
5Luis Goncalves - @lgoncalves1979
Rated or Judged
6Luis Goncalves - @lgoncalves1979
During this awesome process called:
Performance
Appraisals
7Luis Goncalves - @lgoncalves1979
90%of performance appraisals systems are
not successful
8Luis Goncalves - @lgoncalves1979
95%of H.R professionals said they were VERY
UNSATISFIED with their performance
management systems
9Luis Goncalves - @lgoncalves1979
Performance Appraisals Causes Sub Optimization
“You can destroy a corporation by
improving its individual parts. Try
putting a Rolls Royce engine in a
Hyundai”
by Russel Ackoff
10Luis Goncalves - @lgoncalves1979
Performance Appraisals destroy innovation in
companies
11Luis Goncalves - @lgoncalves1979
FAILFIRST
ATTEMPT
IN
LEARNING
12Luis Goncalves - @lgoncalves1979
Performance Appraisals Punish People
13Luis Goncalves - @lgoncalves1979
Performance Appraisals crash intrinsic motivation
14Luis Goncalves - @lgoncalves1979
Performance Appraisals demolishes
relationships and teamwork
15Luis Goncalves - @lgoncalves1979
Why?
16Luis Goncalves - @lgoncalves1979
Why?
17Luis Goncalves - @lgoncalves1979
Why?
18Luis Goncalves - @lgoncalves1979
We still use this…
19Luis Goncalves - @lgoncalves1979
We still use this… Practice 
20Luis Goncalves - @lgoncalves1979
Because it serves multiple purposes
21Luis Goncalves - @lgoncalves1979
And companies do not know how to
detach them
22Luis Goncalves - @lgoncalves1979
Maybe this made sense long time ago
23Luis Goncalves - @lgoncalves1979
But In Today´s World…
24Luis Goncalves - @lgoncalves1979
Where to go instead
25Luis Goncalves - @lgoncalves1979
There is no Magic Formula…
26Luis Goncalves - @lgoncalves1979
Get Rid of Performance Appraisals
27Luis Goncalves - @lgoncalves1979
Get rid of monetary incentives
28Luis Goncalves - @lgoncalves1979
Learning Organizations
Peter Senge
29Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/31246066@N04/
Communities of Practice in General
30Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/digitalnc/
Book Club
31Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/times_up/
Lunch Talks
32Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/dirtyf/
Coaching - Coding Dojos - MOB
Programming
33Luis Goncalves - @lgoncalves1979
https://www.flickr.com/photos/stella12/
Internal Open Space – Skills Marketplace
34Luis Goncalves - @lgoncalves1979
Institute training on the job
6th Principle of Management
35Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/ktylerconk/
Crucial Conversations
36Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/jurgenappelo/
Feedback
37Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/funfilledgeorgie/
Experimentation Training
38Luis Goncalves - @lgoncalves1979
System Thinking – For Example CLD
39Luis Goncalves - @lgoncalves1979
Training about Intrinsic Motivation
• Purpose
• Autonomy
• Mastery
40Luis Goncalves - @lgoncalves1979
So if…
“95% of the problems in business are
system driven and only 5% are people
driven”
by Edwards Deming
WHAT CAN WE DO?
41Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/psd/
Start Doing Agile Retrospectives on the
System Level (Organization Level)
42Luis Goncalves - @lgoncalves1979
https://www.flickr.com/photos/desiitaly
What to Do with those Impediments?
43Luis Goncalves - @lgoncalves1979
Organization Improvement Board
44Luis Goncalves - @lgoncalves1979
Organization Improvement Board
We hypothesize by <implementing this change>
We will <solve this problem>
Which will have <these benefits>
as measured by <this measurement>
45Luis Goncalves - @lgoncalves1979
Organization Improvement Board
46Luis Goncalves - @lgoncalves1979
http://thechurning.net/wp-content/uploads/2014/10/inspirational-quote-pull-of-vision-steve-jobs.jpg
All this is not enough without… A Vision
47Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/chrisbenseler/
Make the Goals (Team) aligned with
company Vision
48Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/drachmann/
But How can we keep track of this
49Luis Goncalves - @lgoncalves1979
Agile Portfolio Management
50Luis Goncalves - @lgoncalves1979
Strategy to Day To Day Work
51Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/mureut
So… How to put everything together?
52Luis Goncalves - @lgoncalves1979
Agile Enterprise
53Luis Goncalves - @lgoncalves1979
I have a dream…
54Luis Goncalves - @lgoncalves1979
I want you…
55Luis Goncalves - @lgoncalves1979
To be part of this dream
56Luis Goncalves - @lgoncalves1979
Let´s create a movement
57Luis Goncalves - @lgoncalves1979
Purpose
58Luis Goncalves - @lgoncalves1979
Mastery
59Luis Goncalves - @lgoncalves1979
Autonomy
60Luis Goncalves - @lgoncalves1979
Autonomy
61Luis Goncalves - @lgoncalves1979
Because…
“All anyone asks for is a
chance to work with pride”
62
Thank You
for your attention!
Luis Goncalves - @lgoncalves1979
HOLIDAYCHECK IS HIRING 
JOIN A COMPANY THAT ABOLISHED
INDIVIDUAL PERFORMANCE APPRAISALS
AND IS EAGER TO CREATE A COMPANY
FOR THE FUTURE
JOIN US IN GERMANY OR SWITZERLAND
Dagmara.Furmanczyk@holidaycheck.com

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Get Rid of Performance Appraisals and Create High Performing Organisations

  • 1. 1 Get Rid of Performance Appraisals And Create High Performing Organisations Luis Goncalves
  • 2. 2Luis Goncalves - @lgoncalves1979 Luis Goncalves http://lmsgoncalves.com @lgoncalves1979 Agile Coach Esther Derby Foreword Esther Derby ForewordCo-Founder
  • 3. 3Luis Goncalves - @lgoncalves1979 Luis Goncalves
  • 4. 4Luis Goncalves - @lgoncalves1979 Some of the people that are involved Diana Larsen Jason Little Angel Medinilla Johanna Rothmann Niels Pflaeging Vasco Duarte And many more…
  • 5. 5Luis Goncalves - @lgoncalves1979 Rated or Judged
  • 6. 6Luis Goncalves - @lgoncalves1979 During this awesome process called: Performance Appraisals
  • 7. 7Luis Goncalves - @lgoncalves1979 90%of performance appraisals systems are not successful
  • 8. 8Luis Goncalves - @lgoncalves1979 95%of H.R professionals said they were VERY UNSATISFIED with their performance management systems
  • 9. 9Luis Goncalves - @lgoncalves1979 Performance Appraisals Causes Sub Optimization “You can destroy a corporation by improving its individual parts. Try putting a Rolls Royce engine in a Hyundai” by Russel Ackoff
  • 10. 10Luis Goncalves - @lgoncalves1979 Performance Appraisals destroy innovation in companies
  • 11. 11Luis Goncalves - @lgoncalves1979 FAILFIRST ATTEMPT IN LEARNING
  • 12. 12Luis Goncalves - @lgoncalves1979 Performance Appraisals Punish People
  • 13. 13Luis Goncalves - @lgoncalves1979 Performance Appraisals crash intrinsic motivation
  • 14. 14Luis Goncalves - @lgoncalves1979 Performance Appraisals demolishes relationships and teamwork
  • 15. 15Luis Goncalves - @lgoncalves1979 Why?
  • 16. 16Luis Goncalves - @lgoncalves1979 Why?
  • 17. 17Luis Goncalves - @lgoncalves1979 Why?
  • 18. 18Luis Goncalves - @lgoncalves1979 We still use this…
  • 19. 19Luis Goncalves - @lgoncalves1979 We still use this… Practice 
  • 20. 20Luis Goncalves - @lgoncalves1979 Because it serves multiple purposes
  • 21. 21Luis Goncalves - @lgoncalves1979 And companies do not know how to detach them
  • 22. 22Luis Goncalves - @lgoncalves1979 Maybe this made sense long time ago
  • 23. 23Luis Goncalves - @lgoncalves1979 But In Today´s World…
  • 24. 24Luis Goncalves - @lgoncalves1979 Where to go instead
  • 25. 25Luis Goncalves - @lgoncalves1979 There is no Magic Formula…
  • 26. 26Luis Goncalves - @lgoncalves1979 Get Rid of Performance Appraisals
  • 27. 27Luis Goncalves - @lgoncalves1979 Get rid of monetary incentives
  • 28. 28Luis Goncalves - @lgoncalves1979 Learning Organizations Peter Senge
  • 29. 29Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/31246066@N04/ Communities of Practice in General
  • 30. 30Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/digitalnc/ Book Club
  • 31. 31Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/times_up/ Lunch Talks
  • 32. 32Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/dirtyf/ Coaching - Coding Dojos - MOB Programming
  • 33. 33Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/stella12/ Internal Open Space – Skills Marketplace
  • 34. 34Luis Goncalves - @lgoncalves1979 Institute training on the job 6th Principle of Management
  • 35. 35Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/ktylerconk/ Crucial Conversations
  • 36. 36Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/jurgenappelo/ Feedback
  • 37. 37Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/funfilledgeorgie/ Experimentation Training
  • 38. 38Luis Goncalves - @lgoncalves1979 System Thinking – For Example CLD
  • 39. 39Luis Goncalves - @lgoncalves1979 Training about Intrinsic Motivation • Purpose • Autonomy • Mastery
  • 40. 40Luis Goncalves - @lgoncalves1979 So if… “95% of the problems in business are system driven and only 5% are people driven” by Edwards Deming WHAT CAN WE DO?
  • 41. 41Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/psd/ Start Doing Agile Retrospectives on the System Level (Organization Level)
  • 42. 42Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/desiitaly What to Do with those Impediments?
  • 43. 43Luis Goncalves - @lgoncalves1979 Organization Improvement Board
  • 44. 44Luis Goncalves - @lgoncalves1979 Organization Improvement Board We hypothesize by <implementing this change> We will <solve this problem> Which will have <these benefits> as measured by <this measurement>
  • 45. 45Luis Goncalves - @lgoncalves1979 Organization Improvement Board
  • 46. 46Luis Goncalves - @lgoncalves1979 http://thechurning.net/wp-content/uploads/2014/10/inspirational-quote-pull-of-vision-steve-jobs.jpg All this is not enough without… A Vision
  • 47. 47Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/chrisbenseler/ Make the Goals (Team) aligned with company Vision
  • 48. 48Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/drachmann/ But How can we keep track of this
  • 49. 49Luis Goncalves - @lgoncalves1979 Agile Portfolio Management
  • 50. 50Luis Goncalves - @lgoncalves1979 Strategy to Day To Day Work
  • 51. 51Luis Goncalves - @lgoncalves1979 https://www.flickr.com/photos/mureut So… How to put everything together?
  • 52. 52Luis Goncalves - @lgoncalves1979 Agile Enterprise
  • 53. 53Luis Goncalves - @lgoncalves1979 I have a dream…
  • 54. 54Luis Goncalves - @lgoncalves1979 I want you…
  • 55. 55Luis Goncalves - @lgoncalves1979 To be part of this dream
  • 56. 56Luis Goncalves - @lgoncalves1979 Let´s create a movement
  • 57. 57Luis Goncalves - @lgoncalves1979 Purpose
  • 58. 58Luis Goncalves - @lgoncalves1979 Mastery
  • 59. 59Luis Goncalves - @lgoncalves1979 Autonomy
  • 60. 60Luis Goncalves - @lgoncalves1979 Autonomy
  • 61. 61Luis Goncalves - @lgoncalves1979 Because… “All anyone asks for is a chance to work with pride”
  • 62. 62 Thank You for your attention! Luis Goncalves - @lgoncalves1979 HOLIDAYCHECK IS HIRING  JOIN A COMPANY THAT ABOLISHED INDIVIDUAL PERFORMANCE APPRAISALS AND IS EAGER TO CREATE A COMPANY FOR THE FUTURE JOIN US IN GERMANY OR SWITZERLAND Dagmara.Furmanczyk@holidaycheck.com

Notes de l'éditeur

  1. Esther Derby and Diana Larsen We wrote this book with the idea of solving a specific problem to the community… A pocketbook with several ideas of possible exercises for your retrospectives The really cool for me about the book is that we got a lot of attention!!!
  2. Having so much attention gave me the confidence that I needed to start another book on a topic that I wanted to touch for long time… and by the way the reason why I am here today in front of you ;)
  3. And of course gave me access to a lot of brilliant people that are involved in this project And because of this book I am here talking for your guys today
  4. But Why this topic? Simple because once uppon a time I was like you… I was a software engineer, a test engineer, scrum master, agile coach Did
  5. I back up my ideas with stastistical data… Did you guys know….
  6. Telling the story of of Henrik
  7. Talk about: To learn you need to fail to fail you need to be safe!!!
  8. How many of you had a salary or bonus attached to your performance appraisals and when it was not possible to receive the money you feel super punished like if you would have done something wrong How many worked in companies where profits were crashing and senior management came up with excuses just to not give you the bonus to save money for shareholders
  9. Tell the story of my that I was doing a lot of stuff, was delivering a lot of great things, I was helping a lot of people, but I was not following the targets that my old boss wanted… just got completely destroyed and stop caring with what people wanted and just started to do what she wanted
  10. Organizations only learn trough their own employees so Feedback Improving Individuals, improves the companies Coaching/Coaching Mentoring
  11. Two gentlemen called Frederick Winslow Taylor and Henry Ford completely changed the industry game at that time. Society was Stable, Static and not Dynamic. There was not much competition and the markets were slow Companies could absorve in a better way the daily uncertainties of doing business using centralized and hierarchical organizations. Managers were basically the gate keepers of all decisions and delegated the execution down to the workers. Taylor explained that an organization worked like a machine. Small parts connected with each other to create a bigger part These people were under close supervision by their superiors who enforced compliance using punishments or extrinsic rewards. This was called the manufacturing era.
  12. The pace of today’s society is unpredictably fast and chaotic. The predictability from other times is not present anymore. today most of the jobs are in services, making most of today’s workers knowledge workers instead of manual, manufacturing workers. Organisations must be fast, must innovate and must adapt to their customer needs. Decisions cannot be made in centrally anymore, this would be too slow and not efficient for companies. In order to solve these problems, companies need to trust on their employees allowing them to decide what is the best for the customer and help them to solve their problems. This requires companies to self-empower people and give them freedom to enable them to decide what is the best for the current environment.
  13. The pace of today’s society is unpredictably fast and chaotic. The predictability from other times is not present anymore. today most of the jobs are in services, making most of today’s workers knowledge workers instead of manual, manufacturing workers. Organisations must be fast, must innovate and must adapt to their customer needs. Decisions cannot be made in centrally anymore, this would be too slow and not efficient for companies. In order to solve these problems, companies need to trust on their employees allowing them to decide what is the best for the customer and help them to solve their problems. This requires companies to self-empower people and give them freedom to enable them to decide what is the best for the current environment.
  14. Stop this!!! We live in a different world. We live in a world where people want to contribute! We live in a world where companies need this contribution! Stop this practice and give freedom to our workers in order to create great companies with great motivated people.
  15. Stop this!!! We live in a different world. We live in a world where people want to contribute! We live in a world where companies need this contribution! Stop this practice and give freedom to our workers in order to create great companies with great motivated people.
  16. Organizations only learn trough their own employees so
  17. Organizations only learn trough their own employees so
  18. Organizations only learn trough their own employees so
  19. Organizations only learn trough their own employees so
  20. Organizations only learn trough their own employees so
  21. Organizations only learn trough their own employees so
  22. Organizations only learn trough their own employees so
  23. Organizations only learn trough their own employees so
  24. Organizations only learn trough their own employees so
  25. Organizations only learn trough their own employees so
  26. Tell The Story of QA… Implementing XP destroyed the company!!!
  27. Tell The Story of QA… Implementing XP destroyed the company!!!
  28. Tell The Story of QA… Implementing XP destroyed the company!!!
  29. Tell The Story of QA… Implementing XP destroyed the company!!!
  30. Tell The Story of QA… Implementing XP destroyed the company!!!
  31. Tell The Story of QA… Implementing XP destroyed the company!!!
  32. Tell The Story of QA… Implementing XP destroyed the company!!!
  33. Tell The Story of QA… Implementing XP destroyed the company!!!
  34. Tell The Story of QA… Implementing XP destroyed the company!!!
  35. Tell The Story of QA… Implementing XP destroyed the company!!!
  36. Tell The Story of QA… Implementing XP destroyed the company!!!
  37. Tell The Story of QA… Implementing XP destroyed the company!!!
  38. Tell The Story of QA… Implementing XP destroyed the company!!!
  39. Tell The Story of QA… Implementing XP destroyed the company!!!
  40. Tell The Story of QA… Implementing XP destroyed the company!!!
  41. Tell The Story of QA… Implementing XP destroyed the company!!!
  42. Tell The Story of QA… Implementing XP destroyed the company!!!
  43. Tell The Story of QA… Implementing XP destroyed the company!!!
  44. Tell The Story of QA… Implementing XP destroyed the company!!!
  45. Tell The Story of QA… Implementing XP destroyed the company!!!
  46. Tell The Story of QA… Implementing XP destroyed the company!!!
  47. Tell The Story of QA… Implementing XP destroyed the company!!!
  48. Tell The Story of QA… Implementing XP destroyed the company!!!