Get a detailed report at http://marketreportsstore.com/maintenance-and-aftermarket-preferences-in-australian-mining-2014/# . Maintenance and aftermarket services are taking an increasingly important role in the Australian mining sector. Following significant capital investment in new production capacity from 2008 to 2012, there is now record-high Australian commodity production, leading to a much larger mining equipment fleet, all of which requires maintenance and aftermarket servicing. Many original equipment manufacturers (OEMs) have been quick to realize the benefits of providing better servicing, and have moved to adopt more product lifecycle agreements with customers. As such, more OEMs have adopted life-cycle management as standard practice, and opened aftermarket service centers.

1. Maintenance and Aftermarket Preferences in Australian
Mining, 2014
Published: Jul 2014
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2. Maintenance and Aftermarket Preferences in Australian Mining,
2014
Areas of analysis include:
Respondents were asked to identify which type of company they use for three
main types of purchase: strategic parts, non-strategic parts, and ore-processing
equipment.
Respondents were asked to describe their current preference for after-sales
support. They were asked to choose between three different options: ‘Work with
me’, ‘Do it for me’ and ‘Do it myself’.
When compares these responses to ratings of performance and expectations of
the respondents current OEM
Respondents were asked about their preferences for service contracts.
Respondents could choose from: ‘Lifecycle management’, ‘Operations and
maintenance’, or ‘Maintenance only’.
Due to other questions asked throughout the survey we are able to breakdown
and analyze results based respondents company size, commodity mined, mine
method and job title.
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3. Maintenance and Aftermarket Preferences in Australian Mining,
2014
Summary
Maintenance and aftermarket services are taking an increasingly important role
in the Australian mining sector. Following significant capital investment in new
production capacity from 2008 to 2012, there is now record-high Australian
commodity production, leading to a much larger mining equipment fleet, all of
which requires maintenance and aftermarket servicing.
Many original equipment manufacturers (OEMs) have been quick to realize the
benefits of providing better servicing, and have moved to adopt more product
lifecycle agreements with customers. As such, more OEMs have adopted life-
cycle management as standard practice, and opened aftermarket service
centers.
In February and March 2014, Timetric surveyed 110 mine managers,
maintenance managers, procurement managers and other key decision-makers
currently working in 90 Australian mines. Respondents were asked specific
questions about their preferences for maintenance and aftermarket services,
including contracting and companies used.
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4. Maintenance and Aftermarket Preferences in Australian Mining,
2014
Key Findings:
Australian mines use Original Equipment Manufacturers (OEMs) for aftermarket
service and maintenance in some capacity over 70% of the time, with higher use
for strategic parts (97%) and processing parts (87%) than non-strategic parts
(78%).
Overall, 67% of respondents prefer to work with an OEM for their aftersales
support, and only 22% of respondents want to be left alone, without any
aftersales support for their OEM.
Respondents who have OEM support for maintenance and aftermarket, on
average, rate their OEM higher for performance then their peers.
Lifecycle management was the most preferred service contract (35%) amongst
respondents, followed by maintenance (30%).
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aftermarket-preferences-in-australian-mining-2014/# .
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5. Maintenance and Aftermarket Preferences in Australian Mining,
2014
Reasons to buy
Understand the preferences of Australian miners for maintenance and servicing,
and the variations within these based on different types of purchases
Understand the role that Australian miners prefer their OEM to play for their
maintenance and aftermarket.
Understand what the top OEM suppliers provide their customers with in terms
of servicing and maintenance.
Review current service contracts preference within the Australian mining sector
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6. Maintenance and Aftermarket Preferences in Australian Mining,
2014
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