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​ Lauren Somers
Digital & Social Media
Marketing Manager
“A Marketer Looks at Sales:
Marketing’s Role in Social Selling”
6,100
offices globally
48m
customers
72
countries
• The changing role of marketing
• Bringing social selling into HSBC
• The benefits of collaboration
• Top tips for launching social selling
Agenda
The Changing Role of Marketing
INTERNAL
Brand Is
What You Do
Be Where Your
Customers Are,
Not Where You
Want Them to Be
Source: http://www.adweek.com/socialtimes/most-social-ceo/501555?red=at
Bringing Social Selling
into HSBC
In 2014, there were a record
5.2 million
private sector businesses…
up 6.7% since the start of 2013
Why Is Social Selling
Important to HSBC?
Source: Google/Millward Brown Digital “The Changing face of B2B marketing”
Shift in B2B Researcher Demographic
Google, 2015
86%used online banking
48%visiting a branch
vs.
Initiating Social Selling –
Getting the Sales Teams on Board
INTERNAL
Create a LinkedIn Profile
Who Am I and What I Can Do
INTERNAL
Being Active and Sharing
Reaching Out to Contacts and Prospects
The Benefits
of Collaboration
What Are the Benefits…?
Cold-calling
Direct visits
KBIs
Average response rate 1:7
PREVIOUS METHODS
InMail
“Introduce” me
Saving leads & accounts
Upload prospect lists
Average response rate 1:3
SALES NAVIGATORPROSPECTING
Share
INTERNAL
Top Tips for Launching
Social Selling…
Top Tips for Launching Social Selling…
License
Allocation
& Onboarding
Top Tips for Launching Social Selling…
Training
Ongoing
Communication
Top Tips for Launching Social Selling…
©2015 LinkedIn Corporation. All Rights Reserved.

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A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study