Oliver Harris and Kelly Patterson will share how Resource Solutions, a global RPO firm, was able to deliver efficiencies for Nomura US including: Improved direct sourcing, Streamlined vendor engagement/management with agencies, Robust weekly reporting driven by MI analysts to HR business.

1. Resource Solutions
PROCESS, REIMAGINED
Gaining Clarity in a Confused World:
Streamlining the Recruitment Process
Presented By:
Oliver Harris, CEO Resource Solutions
Kelly Patterson, Executive Director Human Resources at Nomura Securities

2. Our Presenters
2
Oliver
Harris
CEO
Resource
Solutions
 CEO since 2010
 19 years recruitment experience
 RPO and agency recruitment experience
Kelly
Patterson
Executive Director
Human Resources at
Nomura Securities
 18 years of HR experience
 14 years of HRBP experience
 7 years at Nomura
Established in
1997
120+
Programs
Part of Robert
Walters PLC
115+
In-country teams
50+ clients
placing into
55 countries
1,700+
global staff
Established in
1925
Head office in
Tokyo, Japan
c.29,000 global
employees
Employees in
over 30 countries
$385.1bn
total assets
2,300 employees
in the Americas

3. The Nomura and Resource Solutions Partnership
3
Prior to Resource Solutions…..
High recruitment costs
High churn rate
Manual recruitment processes
Inefficient candidate sourcing process
Long time-to-hire
Siloed Hiring Manager experience
Lack of visibility on market rate trends
Low Hiring Manager Satisfaction
No centralised Management Information
Use of multiple recruitment technologies
Nomura Today…
Nomura &
Resource Solutions
partnership since
1997
RPO first
introduced in 1996
Total Talent
Acquisition
Implementation of
Prophet technology for
Direct recruitment
70% increase in
permanent female hiring
in the US
since 2013
Teams based in
US, UK, Hong Kong
Singapore, China and
Australia
Introduction of Avature to
create talentpools
Direct recruitment
Increase from 0% to
88% in the US
in year 1

4. Gaining Clarity
4
On line
Salary benchmarking
Temporary Permanent
On site
Remote
Time
Salary Technologies
Intake sessions
Skill set requires
Market Intelligence
Geography
EVP
CRM tool
Tone of Voice
Channels to
advertise
Diversity Return On InvestmentTalentpooling
InnovationCareers site
Content strategy
Referrals
InternalJob boards
Programmatic
Gamification
Unconscious
bias
Pay Per Click
ROIReporting ratios
Direct
Agency
Diversity
monitoring
CV review
CV sifting
Skills tests
Telephone screening
Video interview
Automated interviewing technology
Face-to-face interview
Requisition Attraction & Engagement
Sourcing
Screening / Interviews
Data led decision
making
Assessment
Telephone
interview
Diversity monitoring
Shortlisting
Assessment
Centres
Online testing
Feedback
Information packs
Referral generation
Talentpooling
Gamification
Offer
Validate salary Negotiations
Drop
outs
Candidate experience
innovation
Sending offer
letters
E-signature
Initiate PES
Background
Checks
PES providerGaps in CV
Misinformation CV errors
Time delays
Keeping candidate warm
Credit checks
Internal ScreeningCriminal checks
Dedicated team
Talentpools
Onboarding
System
access
Building access
Log insTimesheet completion Company Polices
Induction session
New starter
pack
1st day call
Aftercare
program
Requisition Attraction & Engagement
Sourcing
Screening / InterviewsAssessment
Offer
Background
Checks
Onboarding

5. Key Areas Of Focus
Recruitment Process
and the Journey
Value Added
Benefits
Sourcing
Channels
5

6. Recruitment Process and the Journey
6
Candidate Application Experience
LinkedIn spotlight
increase in
response rates
20%
Saving c.12 hours per week in
administration
3 minute application at Nomura
of candidates abandon application if over
45 questions88%
Minimising Time-to-Hire

7. Sourcing Channels
7
$0
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
$1,400,000
$1,600,000
$1,800,000
2012 2013 2014 2015 2016
Savings from direct recruitment
Total $6.4m
Realising Cost Efficiencies
Balance of agency vs
non-agency
Maximising Talent Aggregators
Using talent aggregators to tell a story about
Nomura for hard to find Java Developers
Resulted in 5 interviews in 3 days

8. Value Added Benefits
8
Market Leading Intelligence
Advisory services
Job advert analysis - gender
bias and readability to increase
all applicants by removing all
masculine gendered wording
General Efficiencies
Management Information and
reporting
Thought leadership
Rate card analysis
Succession planning
Identifying where candidates
come from
1 MSA
Single invoicing
increase in
female applicants
25%

9. Top Tips
9
Review end-to-end
recruitment process
Agree sourcing
approach
Quality of your
recruitment team
What additional value
can be offered?
Mystery shopper
experience?
Carry out sourcing
health checks
Ensure industry
specialist recruiters
Latest market
information

10. Oliver Harris
CEO Resource Solutions
www.linkedin.com/in/ollyharris
@OllyJHarris
www.resourcesolutions.com
Kelly Patterson
Executive Director Human Resources at Nomura Securities
www.linkedin.com/in/kelly-patterson-b536a077
www.nomura.com/