Web 2.0 and the NLA (Debbie Campbell, Director, Collaborative Services, NLA) This presentation provides an overview of the impact of Web 2.0 on the National Library of Australia's discovery services. The National Library has recognised that changes in service delivery are required for library services to be available in personal online environments. Consequently, in its Strategic Directions' statement 2006-2008, the National Library included an objective "to ensure [its] relevance in a rapidly changing world, participate in new online communities and enhance [its] visibility". One of the activities embarked on to achieve this objective was the provision of innovative online ‘spaces’ for Library patrons to interact with us and among themselves, and how this has been achieved will be discussed in relation to the National Library's premier discovery services, Libraries Australia, Picture Australia and Music Australia. [ppt presentation, 7MB] [audio - Cathro + Campbell - mp3, 48MB]