You know almost everything about dealing with difficult customers by now. But what about them? Do they know how to act when using your service? See what reactions they should avoid when using customer service. https://www.livechatinc.com/

1. When using customer service,
try to avoid these reactions:
When you get angry you sometimes lose your
temper. But when you scream, you’re not
screaming at the company. You’re screaming at
a person. And it’s probably not their fault.
Getting emotional
This is “asking another parent” reaction.
And it won’t pass here. All of the agents have
the same rules to follow. They have guide-
lines and they talk to you based on them.
Trying to talk to another rep
Trust the agents because their managers trust
them. It’s wrong to assume that a manager is
going to give you a different answer. A good
manager will support their agents’ decisions.
Asking to talk to the supervisor
Threatening to leave won’t change things in
a good customer service. Agents do their
best to help you but if you decide to leave,
they will let you go. There’s no point in
forcing you to stay if you’re not happy.
Threatening to take your
business to another company
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