1. MANAGING
CONFLICT
CONSTRUCTIVE VS.
DESTRUCTIVE

2. PURPOSE
• Define conflict
• Discuss the differences between
constructive and destructive conflict
• Provide new tools for tool bag

3. WHAT IS:
Conflict - the opposition of persons or
forces that gives rise to the dramatic action
in a drama or fiction of or relating to
Constructive - construction or creation
Destructive - designed or tending to hurt
or to destroy
As defined by Webster Dictionary

4. CONSTRUCTIVE VS DESTRUCTIVE
Constructive Conflict – Destructive Conflict –
• Explains, points out flaws • Emotional
• Presents evidence • Argumentative
• Listens and ask questions VS • Critical
• Considers all ideas/information • Ignores other ideas/information
• Looks to obtaining an optimal • Reject information without full
solution understanding
• Agreement meet with • Refuse to agree or concede on
consensus idea/information

5. REMEMBER NOT ALL
CONFLICT
IS BAD
CONSTRUCTIVE CONFLICT
CAN BE
- POSITIVE
- PRODUCTIVE
- POWERFUL

6. Morton Deutsch’s seven factors to determine
UNDERSTAND THE CONFLICT how constructively or destructively the conflict
will go:
1. The characteristics of the parties
2. The prior relationship between them
3. The nature of the issue causing the conflict
4. The social environment of the conflict
5. The stakeholder to the conflict
6. The strategy and tactics employed by each
party
7. The consequences of the conflict to each
party

7. UNDERSTAND
BEHAVIORS
THE A.E.I.O.U CHART
Attacking behavior – challenging
Evasion – ignoring
A AND E BEHAVIORS WILL WORSEN THE CONFLICT
Informing – reasoning
Open behavior – active listening
Uniting – reaching a consensus
I, O, AND U BEHAVIOR WILL BRING RESOLUTION

8. UNDERSTANDING EFFECTIVE
TEAM BUILDING STAGES
FIVE STAGES OF TEAM BUILDING
1. Forming - excitement
2. Storming - challenges
3. Norming – respect established
4. Performing - shared vision
5. Adjourning (mourning) - stressful

9. Remember The Titans -
Forming, Storming, Norming, Performing, Adjour
ning

10. BUILDING A CONSTUCTIVE FRAMWORK FOR TEAM
• Responsibilities and roles defined
• Plan Of Actions and Milestones (POAM)
• Develop a communication plan
• Develop a conflict resolution plan
• Establish a team charter
Note: if possible have a non-team member as the facilitator

11. THESE STEPS AND THEY
THEORIES ARE POWERFUL
TOOLS TO ADD TO YOUR
TOOL BAG

12. RESOLUTIONMessage?
What’s Your ACHIEVED

13. BIBLIOGRAPHY /RESOURCES
» http://managementpocketbooks.wordpress.com/
2011/09/06/conflict-as-simple-as-aeiou/
» http://www.ehow.com/facts_5970490_constructi
ve-vs_-destructive-conflict-
styles.html#ixzz1daqtlJGp
» http://www.mindtools.com/pages/article/newLD
R_86.htm
» Images captured from
http://www.google.com/imghp
» http://www.youtube.com/watch?v=hEJaz3sinEs
» Wolfe, Joanna, “Team Writing, A Guide to
Working in Groups”