1. Hot Drinks Training
Stage 3
Module 3.1

2. Topics in this Module
o The Role of a Barista
o Skills & Disciplines
o LavAzza – The History
o LavAzza – The Coffee
o Rain Alliance Coffee

3. The Role of a Barista
A Barista is:
◦ A fully trained & professional
Espresso maker
They have knowledge & experience
◦ In the history & art of coffee making
◦ In using a variety of espresso machines
A Barista communicates to staff & customers about
all aspects of coffee
They consistently produce a range of high quality
espresso based beverages

4. Barista Skills & Disciplines
A Barista is responsible for:
◦ Recommending drinks to customers
◦ Explaining menu options
◦ Serving customers quickly & efficiently
◦ Being aware of trends & innovative ideas
◦ The overall reputation of Koorong’s coffee
◦ Storing coffee
◦ Checking the grind, dosage & freshness of the coffee daily
◦ Checking espresso drinks served
◦ Training new staff on espresso equipment
◦ Reporting & following up equipment faults & maintenance

5. Barista Skills & Disciplines
A Barista is a professional in the art, skills
& techniques of espresso making.
The quality equation:
Perfect Espresso
=
25% the Coffee
+
25% Equipment
+
50% the Barista

6. Training
LavAzza provides training for our staff on how to make hot
drinks including:
o Espresso
o Cafe Latte
o Mochaccino
o Macchiato
o Cappuccino
For Hot Drinks Procedures Refer to:
o LavAzza Training notes
o Your Manager
LavAzza Barista Training Notes include:
o Daily Start up procedure
o Perfect Espresso made easy
o Perfect Milk made easy

7. Training
Baristas also have training on:
◦ Cleaning the Espresso Machine
◦ Cleaning the Grinder
You will need to be shown SWPs for these by
your Manager before using the machines

8. LavAzza -The History
o LavAzza's origins go back to 1895
o Luigi Lavazza purchased a little
grocery store in Torino, Northern Italy
o In those times such stores operated
as both retail and production outlets
o The coffee was bought raw, then roasted
and blended according to very personal recipes
o Shaped by customers' requests, LavAzza has grown
& is now an international brand

9. The Coffee Bean
There are two species of coffee beans:
The Arabica and the Robusta
Arabica beans are grown at high altitude
◦ Enables development of delicate, rich flavour of fine quality
Robusta bean is a low altitude crop
◦ High yield coffee
◦ Tends to have harsh flavour characteristics
◦ Used mostly in commercial grade coffee
◦ Robusta has twice as much caffeine as Arabica

10. Rainforest Alliance
In 2004 LavAzza & Rainforest Alliance
(The original pioneer of the concept of Certified Sustainable Coffee)
got together to help farmers in
remote villages in: Colombia,
Honduras and Peru
LavAzza seeks to enable these highly impoverished
communities to improve their standard of living

11. Rainforest Alliance
The result of all this is
LavAzza Tierra!
An excellent 100% Arabica coffee
LavAzza Tierra is made by blending green coffees
exclusively from the communities involved.
It is characterised by:
◦ It’s aroma and floral sweetness
◦ good body
This product boasts complete traceability
LavAzza is also involved with the Save the Children Fund.

12. Rainforest Alliance
Rainforest Alliance certification places a strong
emphasis on ensuring good conditions for
workers
They require the benefits of:
◦ Good housing
◦ Fair pay
◦ Safe conditions
◦ Proper training
Rainforest Alliance Certified farms often attract the
best workers.
This helps to increase yields & improve quality