This presentation was used in an @USCUpstate Health Information Management System Graduate course on Vendor Management

1. “In this NEWwave of technology,
CAN’Tdo it all
YOURSELF
,
Luke VanWingerden
@ljvanwingerden
you
- Carlos Slim Helu
you have to form
Alliances”
Vendor Relationships

2. “Man's inability to communicate is a
result of his failure to listen effectively."
- Carl Rogers

3. Vendor Relationships 10tips for effective

4. 1. Vendors are people too

5. 2. Vendors have other customers
besides you

6. 3. Understand your requirements
and be ready to share

7. 4. Show them you’re willing to
help them

8. 5. know how you will measure and
assess the effectiveness of the Vendor

9. 6. Don’t threaten to leave/switch
unless you’re serious

10. 7. Increase quantities by combining
years or products

11. 8. Always establish a terms of
service/contract end date

12. 9. You rarely have complete
decision making power

13. 10. Don’t forget the other things
that make life easy
• Don’t forget project start and end dates
• Don’t forget training or support
• Don’t forget to get the organizational structure
and ask what the escalation paths are
• Don’t forget to start negotiations with the poor
card

14. 10tips for effective
Vendor Relationships
1. Vendors are people too
2. Vendors have other customers besides you
3. Understand your requirements and be ready to share
4. Show them you’re willing to help them
5. know how you will measure and assess the effectiveness
of the Vendor
6. Don’t threaten to leave/switch unless you’re serious
7. Increase quantities by combining years or products
8. Always establish a terms of service/contract end date
9. You rarely have complete decision making power
10.Don’t forget the other things that make life easy

15. Many are hired for aptitude or skill,
but fired for attitude
@bobkelleher
Connect with Me:
@Ljvanwingerden