LKCE19 Klaus Leopold - Flight Levels in Action
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Klaus Leopold discusses applying the Flight Levels model to improve agility at a car classifieds company with around 300 employees organized into cross-functional product teams. The company has made improvements but still faces long wait times and difficulties executing strategy due to dependencies between teams. Using Flight Levels, the company can define what work systems are needed at each level, how items flow between levels, and which roles should interact to establish end-to-end value creation.
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LKCE19 Klaus Leopold - Flight Levels in Action
- 1. Klaus Leopold, Dr. web: www.LEANability.com mail: hello@LEANability.com twitter: @klausleopold Flight Levels in Action Lean Kanban Central Europe, 5. November 2019, Hamburg, DE
- 2. @klausleopold - car classifieds company (~300 ppl), part of a global online marketplace (~3000 ppl) - agile transformation and reorganisation: - cross-functional product teams an agile organization - there are already some improvements - however, the company as a whole is NOT yet able to act agile in the market - main reasons: - long waiting times because of many dependencies - strategy execution is not working well
- 4. @klausleopold people, skills and org structures Staff Assignment - People are organised into - market products - supporting services - supporting functions - 4 Market Products - dealer: 6 teams, ~65 ppl - OEM: 1 team, ~10 ppl - private seller: 2 teams, ~15 ppl - customer: 4 teams, ~50 ppl - 5 Supporting Functions - marketing: 2 teams, 20 ppl - sales: 1 team, 12 ppl - controlling: 1 team, 8 ppl - lawyers: 1 team, 4 ppl - hr: 1 team, 6 ppl - 2 Supporting Services - business intelligence: 2 teams, ~15 ppl - core experience: 12 teams, ~130 ppl
- 5. @klausleopold customer customer customer customer dealer dealer dealer dealer dealer dealer private seller private seller biz int. biz int. CE CE CE CE CE CE CE CE CE CE - market products - customer: 4 teams, ~50 people - dealer: 6 teams, ~65 people - private seller: 2 teams, ~15 people - OEM: 1 team, ~10 people - supporting functions - marketing: 2 teams, 20 ppl - sales: 1 team, 12 ppl - controlling: 1 team, 8 ppl - lawyers: 1 team, 4 ppl - hr: 1 team, 6 ppl - supporting services - business intelligence: 2 teams, ~15 people - core experience: 12 teams, ~130 people OEM CE CE Staff assignment, visualised
- 6. @klausleopold customer customer customer customer dealer dealer dealer dealer dealer dealer private seller private seller OEM biz int. biz int. CE CE CE CE CE CE CE CE CE CE CE CE - All teams working on the same product or service have many dependencies to each other Most important dependencies
- 7. @klausleopold customer customer customer customer dealer dealer dealer dealer dealer dealer private seller private seller OEM biz int. biz int. CE CE CE CE CE CE CE CE CE CE CE CE - All products have many dependencies to core experience- 2 teams from the dealer product also work for OEM - 1 team from the dealer product also works for private seller - All teams working on the same product or service have many dependencies to each other Most important dependencies
- 8. @klausleopold business agility is no team sport! it is company sport!! @klausleopold
- 9. @klausleopold Flight Levels - The Basics An organisation is more than the sum of its teams.
- 10. @klausleopold what is flight levels? Flight Levels is a thinking model that can help you find out where in an organization you have to do what in order to achieve the results that you want to achieve.
- 11. @klausleopold Level1:operational … B C DONEA team 1 B C DONEA team 2 B C DONEA team N FLIGHtlevels
- 12. Level1:operational Level2:end-2-endcoordination … B C DONEA team 1 B C DONEA team 2 B C DONEA team N C DONEBA C DONEBA C DONEBA FLIGHtlevels @klausleopold
- 13. coord 1 coord 2 coord N Level1:operational Level2:end-2-endcoordination … B C DONEA team 1 B C DONEA team 2 B C DONEA team N deliver DONErealizeconcept deliver DONErealizeconcept C DONEBA FLIGHtlevels @klausleopold
- 14. coord 1 coord 2 coord N Level1:operational … B C DONEA team 1 B C DONEA team 2 B C DONEA team N deliver DONErealizeconcept deliver DONErealizeconcept C DONEBA B C DA Level3:strategy Level2:end-2-endcoordination @klausleopold FLIGHtlevels
- 15. B C DA B C DONEA B C DONEA B C DONEA coord 1 coord 2 coord N Level1:operational Level3:strategy … team 1 team 2 team N B C DA deliver DONErealizeconcept deliver DONErealizeconcept C DONEBA Level2:end-2-endcoordination FLIGHtlevels @klausleopold
- 16. @klausleopold Flight Levels Architecture What work systems are needed and how are they connected?
- 17. @klausleopold A flight levels architecture tells us what work systems are required on which flight level and how the systems are connected to each other. Flight levels architectures can be defined for entire organizations and parts of organizations.
- 18. @klausleopold customer customer customer customer dealer dealer dealer dealer dealer dealer private seller private seller OEM biz int. biz int. CE CE CE CE CE CE CE CE CE CE CE CE
- 19. @klausleopold dealer dealer dealer dealerdealerdealer
- 20. @klausleopold flight levels architecture Dealer Team 1 Dealer Team 2 Dealer Team 3 Dealer Team 4 Dealer Team 5 Dealer Team 6 6 stand-up meetings per team the coordination problem: 6 teams, 1 goal
- 21. @klausleopold team 1 team 6… Dealer
- 22. @klausleopold Strategy team 1 Op. Portfolio team 6… Dealer Private Seller OEM Business Intelligence team 1 team 12 … Core Experience Sales Marketing Lawyers Customer team 1 team 4 … HR Ctrlg Flight Level 1 Flight Level 2 Flight Level 3
- 23. @klausleopold Flight Items & Flight Routes The Boards in action
- 24. @klausleopold what items are on what boards? how do we decide what to work on? how do we deliver the work? flight items flight routes
- 25. @klausleopold company wall Dealer board strategy + KPI copy generate canvas strategy + KPI Flight Routes - Decide
- 26. @klausleopold featurecanvas.com Idea description Why? Contextual situation Problems to solve Value proposition CapabilitiesRestrictions and limitations
- 27. @klausleopold company wall Dealer board strategy + KPI copy generate canvas initiative strategy + KPI Flight Routes - Decide
- 28. @klausleopold company wall Dealer board strategy + KPI copy generate canvas initiative initiative Flight Routes - Decide strategy + KPI initiativeinitiativeinitiative Delivery planning Strategy planning
- 29. @klausleopold Dealer board copy generate canvas initiative strategy + KPI epics initiative strategy + KPI company wall Flight Routes - deliver initiativeinitiativeinitiativeinitiative
- 30. @klausleopold Dealer board copy generate canvas initiativestrategy + KPI epics initiative team board epics Stories Flight Routes - deliver
- 32. @klausleopold epic Story teams products companywall copygenerate operational work (BAU) Flight Routes company strategy + KPI
- 33. @klausleopold Agile Interactions Who needs to talk to whom how often?
- 34. @klausleopold Strategy team 1 Op. Portfolio team 6… Dealer Private Seller OEM Business Intelligence team 1 team 12 … Core Experience Sales Marketing Lawyers Customer team 1 team 4 … HR Ctrlg Flight Level 1 Flight Level 2 Flight Level 3
- 35. @klausleopold Strategy team 1 Op. Portfolio team 6… Dealer Private Seller OEM Business Intelligence team 1 team 12 … Core Experience Sales Marketing Lawyers Customer team 1 team 4 … HR Ctrlg Delivery planning Strategy planning retro Standup Standup retro Standup retro team planning Flight Level 1Flight Level 2Flight Level 3
- 36. @klausleopold The Flight Levels model 1. Understand the context The Flight Levels Model is not a recipe that can be applied in the same way in every organization. 2. Build a flight levels architecture A flight levels architecture tells us what work systems are required on which flight level and how the systems are connected to each other in order to establish end-to-end value creation in an organization. 3. Define flight items and flight routes Flight items tell us which work item types are processed in which work systems. Flight routes tell us how the work items fly over the different work systems. 4. Define agile interactions Agile interactions tell us who should talk to whom, about what and how often. 5. Take-off Take-off describes an agile roll-out approach for establishing the Flight Levels model in a company.
- 38. @klausleopold Using cookie cutter methods is LeSS SAFe than thinking for yourself.
- 39. LEANability GmbH | Rögergasse 36/16 | A-1090 Vienna o f f i c e @ L E A N a b i l i t y. c o m | + 4 3 6 7 6 3 3 0 4 8 0 3 www.LEANability.com | facebook.LEANability.com rethinkingagile.com Upcoming Flight Levels Workshops: 07-08 Nov, Hamburg, DE (sold out) 11-13 Nov, Dusseldorf, DE (sold out) 27-28 Nov, Bangkok, TH (sold out) 02-03 Dec, Bangkok, TH 18-19 Dec, Munich, DE (sold out) 20-21 Jan, Vienna, AT 22-24 Jan, Vienna, AT more dates: LEANability.com/training