It seems to be common sense that we need more than Kanban mechanics in order to create a sustainable culture of continuous improvement. State-of-the-art change and leadership practices are inevitable if we want to realize the full potential of Kaizen. But what about the general question of how to lead change within a specific organizational environment? How do we align evolutionary change with other approaches such as Six Sigma, CMMI or Scrum? How do we coordinate our various change initiatives on the strategic level to make sure that they complement rather than undermine each other? Building on my ideas presented at the LKNA13 and posted on our Platform for Agile Management (http://p-a-m.org/2013/05/change-management-with-kanban/) I would like to show how to answer these questions by making change as visible as possible, limiting change in progress to foster flow, aligning different initiatives on the strategic level, creating a powerful change coalition building on fast feedback loops, leading change with a consistent focus on stakeholder value. Referring to my experience with some Swiss, German and Austrian companies I will explore how these practices work and how they help to improve change leadership at all levels.

1. Change
Leadership
with
Kanban
@sigikaltenecker
Tuesday, November 5, 13

2. Dr.
Siegfried
Kaltenecker
@sigikaltenecker
Managing
Director
of
Loop
GmbH,
based
in
Vienna
Organisa<onal
Development
Consultant,
SYC,
CSM,
KCP
Leading
SelfOrganis
ing
Teams
Master C
lass for L
ean/Agile
Leaders
& Profess
ionals
Siegfried
Kaltene
cker & P
Johannes
burg & Ca
pe Town
ScrumS
ense
Leaders
in facilit
ating las
ting Agile
change
Tuesday, November 5, 13
eter Hun
dermark
, Novemb
er 2012
Co-­‐author
of
Kanban
in
IT:
Achieving
a
Culture
of
Con7nuous
Improvement
(about
to
be
published
in
English
in
2014)
Editor
of
PlaDorm
for
Agile
Management
p-­‐a-­‐m.org
Author
&
trainer
of
Leading
Self-­‐
Organising
Teams

3. Change
Leadership
with
Kanban
Tuesday, November 5, 13

4. Change
Leadership
with
Kanban
Build
a
change
management
capability
for
the
21st
century
Tuesday, November 5, 13

5. Change
Leadership
with
Kanban
Build
a
change
management
capability
for
the
21st
century
Tuesday, November 5, 13
Challenge
tradi<onal
command
and
control
management

6. Why
building
a
change
management
capability?
Tuesday, November 5, 13

7. Why
building
a
change
management
capability?
Tuesday, November 5, 13

8. Why
building
a
change
management
capability?
http://www.mckinsey.com/insights/organization/what_successful_transformations_share_mckinsey_global_survey_results
Tuesday, November 5, 13

9. Why
building
a
change
management
capability?
http://www.mckinsey.com/insights/organization/what_successful_transformations_share_mckinsey_global_survey_results
http://www.standishgroup.com/chaos_news/newsletter.php?id=54
Tuesday, November 5, 13

10. Change Management in the 20th century
Tuesday, November 5, 13

11. Change Management in the 20th century
Tuesday, November 5, 13

12. Change Management in the 20th century
Busy with blind spots
Tuesday, November 5, 13

13. Pa?erns
of
failure
Tuesday, November 5, 13

14. Pa?erns
of
failure
Too
many
iniBaBves
Tuesday, November 5, 13

15. Pa?erns
of
failure
Change
project
plans
Too
many
iniBaBves
Tuesday, November 5, 13

16. Pa?erns
of
failure
Change
project
plans
Too
many
iniBaBves
Non-­‐transparency
Tuesday, November 5, 13

17. Pa?erns
of
failure
Change
project
plans
Too
many
iniBaBves
Culture
eats
Kanban
for
breakfast
Non-­‐transparency
Tuesday, November 5, 13

18. How
Kanban
can
help
Tuesday, November 5, 13

19. How
Kanban
can
help
CIP
limits
Tuesday, November 5, 13

20. How
Kanban
can
help
CIP
limits
Tuesday, November 5, 13
Focus
on
change
flow

21. How
Kanban
can
help
CIP
limits
VisualizaBon
Tuesday, November 5, 13
Focus
on
change
flow

22. How
Kanban
can
help
CIP
limits
VisualizaBon
Tuesday, November 5, 13
Focus
on
change
flow
Feedback
loops

23. Kanban
Change
System
3!
6!
3!
4!
To do! Preparation! Involvement! Feedback! Done!
Internal!
Tuesday, November 5, 13
External!
Internal! xternal!
E

24. Kanban
Change
System
3!
6!
3!
4!
To do! Preparation! Involvement! Feedback! Done!
Internal!
External!
Change
team
Tuesday, November 5, 13
Internal! xternal!
E

25. Kanban
Change
System
3!
6!
3!
4!
To do! Preparation! Involvement! Feedback! Done!
Internal!
External!
Change
team
Metrics
and
meeBngs
Tuesday, November 5, 13
Internal! xternal!
E

26. Kanban
Change
System
3!
6!
3!
4!
To do! Preparation! Involvement! Feedback! Done!
Internal!
External!
Change
team
Policies
Metrics
and
meeBngs
Tuesday, November 5, 13
Internal! xternal!
E

27. Kanban
Change
System
3!
6!
3!
4!
To do! Preparation! Involvement! Feedback! Done!
Internal!
External!
Internal! xternal!
E
Change
team
Policies
Metrics
and
meeBngs
ConBnuous
improvement
Tuesday, November 5, 13

28. Kanban
Change
Team
in
Munich
Tuesday, November 5, 13

29. Kanban
Change
Team
in
Munich
Tuesday, November 5, 13

30. Kanban
Change
Team
in
Munich
Change
team
Tuesday, November 5, 13

31. Kanban
Change
Team
in
Munich
Change
process
Change
team
Tuesday, November 5, 13

32. Kanban
Change
Team
in
Munich
Change
process
Change
team
Tuesday, November 5, 13

33. Kanban
Change
Team
in
Munich
Change
process
Stakeholder
Involvement
Change
team
Tuesday, November 5, 13

34. Change-­‐Ban
System
at
SBB
Tuesday, November 5, 13

35. Change-­‐Ban
System
at
SBB
Tuesday, November 5, 13

36. Change-­‐Ban
System
at
SBB
Change
policies
Tuesday, November 5, 13

37. Change-­‐Ban
System
at
SBB
Change
policies
Weekly
management
standup
Tuesday, November 5, 13

38. IT-­‐Business
Improvement
Process
at
Tele2
Tuesday, November 5, 13

39. IT-­‐Business
Improvement
Process
at
Tele2
Doing=6
Tuesday, November 5, 13

40. IT-­‐Business
Improvement
Process
at
Tele2
Next=0
Tuesday, November 5, 13
Doing=6

41. IT-­‐Business
Improvement
Process
at
Tele2
Next=0
Doing=6
Prepare
Tuesday, November 5, 13

42. IT-­‐Business
Improvement
Process
at
Tele2
Next=0
Doing=6
Prepare
Do
Tuesday, November 5, 13

43. IT-­‐Business
Improvement
Process
at
Tele2
Next=0
Doing=6
Prepare
Feedback
Tuesday, November 5, 13
Do

44. IT-­‐Business
Improvement
Process
at
Tele2
Next=0
Doing=6
Improve
Feedback
Tuesday, November 5, 13
Prepare
Do

45. IT-­‐Business
Improvement
Process
at
Tele2
Next=0
Doing=6
Improve
Prepare
Feedback
Do
Measure
lead
&
blocker
Bmes
Tuesday, November 5, 13

46. IT-­‐Business
Improvement
Process
at
Tele2
Next=0
Doing=6
Improve
Prepare
Feedback
Do
Analyze
and
solve
blockers
Measure
lead
&
blocker
Bmes
Tuesday, November 5, 13

47. Tuesday, November 5, 13

48. Encourage
servant
leadership
and
self-­‐
organized
team
work
at
all
levels
Tuesday, November 5, 13

49. Tuesday, November 5, 13

50. Leadership*as*a*team*sport*
Tradi/onal*Leadership*
Line managers
Team members
Agile*Leadership*
Leadership /
communication /
decisions making
Intensity of
colmmunication
“In*team*sports*the*performance*is*directly*correlated*
with*the*degree*to*which*members*help*each*other.“*
* * **
* *Ed*Schein*
Tuesday, November 5, 13

51. Tuesday, November 5, 13

52. Sponsors
Soccer Club
Media
Team
Staff
Coach
Management
Tuesday, November 5, 13
Fans
Staff

53. Tuesday, November 5, 13

54. Kanban
challenges
tradiBonal
mgmt:
+
Transparency
+
Intensified
collabora<on
+
BeTer
understanding
of
processes
+
business
risks
and
service
orienta<on
+
collec<ve
design
of
a
tailored
work
system
+
self-­‐organized
management
of
work
+
focus
on
systemic
improvements
+
strengthening
of
peer
as
well
as
cross-­‐
func<onal
networks
+
more
service-­‐orienta<on
of
managers
as
leaders
&
coaches
Tuesday, November 5, 13

55. “The
role
of
management
shi1s
from
an
adversarial,
hierarchical
one,
to
a
complementary
one:
working
on
the
system.
If
workers
are
controlling
the
work,
they
need
managers
to
be
working
on
the
things
beyond
the
control
of
the
workers
which
affect
the
system
condi?ons:
the
way
the
work
works.”
John
Seddon
Tuesday, November 5, 13

56. Thank you!
www.loop-beratung.at
@sigikaltenecker
Tuesday, November 5, 13

57. Thank you!
hTp://update.hanser-­‐
fachbuch.de/2013/10/change-­‐
management-­‐mit-­‐kanban/
http://p-a-m.org/2013/05/
change-management-with-kanban/
www.loop-beratung.at
@sigikaltenecker
Tuesday, November 5, 13