An overview of services at the Undergraduate Library at the University of Illinois, including reference, technology, partners, and collaborations

1. The UIUC Experience
Lori Mestre, University of Illinois at Urbana-Champaign

2. Circulation Twitter Followers
increase - increase – 61%
46.3%
Library
Instruction–
22% increase

3. Upper Floor-
Group Study

4. Gaming
Center
Macs
and Computer
Digital Cluster
Display Exhibit
Cases Partners

10.  Loanable Technology
 Technology throughout the Library
 Technology Support
 Wireless
 Cites Laptop Clinics
 ICS Student Computer Lab
 Gaming
 Scanning

13. Online and in the UGL

17. Monthly Exhibits

18. Unique Collections – by Student and Faculty Request
Graphic Novels
Gaming and DVDS

20. http://www.library.illinois.edu/ugl/about/upperrooms.html
http://www.library.illinois.edu/ugl/

21. Increased Online Resources and Instruction
Subject/Research
Videos
Guides
Learning Objects Instructional
Embedded Tutorials
Mobile
Ask a Librarian
Technology

22. Subject/Class Guides --- LibGuides
http://www.library.illinois.edu/ugl/
subjects/subjects.html

23. Developed in collaboration with the faculty member in
anticipation of a class assignment (Pro/Con)

25. Videos
http://www.library.illinois.edu/
ugl/about/videos.html

27. http://m.library.illinois.edu/

30. In Person and Chat Stats
Sunday
600
500
400
300
200
100
0
10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 10:00 PM 11:00 PM

31. All Days Combined Readjusting staff from
4500
in person to chat
4000 reference to
3500
accommodate need
3000
2500
2000
1500
1000
500
0
8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 10:00 PM 11:00 PM

33. Question Board E-Mail
IM Collaborator/
Chat
Text a Librarian Google Voice
Podcasts of responses

34. Publicizing Services

36.  Twitter
 Face Book
 Web Page
 Partners
 Large Flat Screens
 Library Tool Bar (on public computers/webpages)

38. Develop Provide
Systematic Computer
Ongoing Use Jing in our Availability
Assessment Chat Interactions Screen
Staff a Tech Desk
(working with
Create a Digital partners) Investigate
Learning Tutoring Services
Commons

39. http://www.library.illinois.edu/ugl/
Lori Mestre
lmestre@illinois.edu
October, 2011
University of Illinois at Urbana-Champaign