These are slides from a presentation I gave at International CES 2014. They highlight findings from a recent quantitative study of 5,000 US consumers, fielded by UTA Brand Studio and uSamp.
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The Story of Brand Attachment and Technology
1. January 7, 2014
The Story of
Attachment
Making tech brands more a
part of consumer identity
presented at
International CES
#BrandDependence
@TheBrandStudio
2. The Story of Attachment
Why I wrote Brand Real:
Too much emphasis
on brand identity;
Not enough emphasis
on brand behavior.
@lvincent
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3. The Story of Attachment
Positions vs. Promises
Position
Promise
Claims
Behavior
EXPERIENCES
EXPECTATIONS
Consumer
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Brand
3
12. The Story of Attachment
Relationships
Infatuation
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13. The Story of Attachment
Quote
WOW!!! What more can I say!
I've lusted over this camera for
most of this year and finally
pulled the trigger as an
extravagant early holiday
gift to myself.
Amazon.com review of Fuji X100S
@lvincent
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14. The Story of Attachment
Relationships
Commitment
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16. The Story of Attachment
Relationships
Identity
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17. The Story of Attachment
Connecting beliefs and brands
BELIEF
SYSTEM
BRAND
CULTURE
BRAND NARRATIVE CYCLE
BRAND
AGENTS
NARRATIVE
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18. 71% of US consumers agree:
“I make it a point to buy
brands from companies
whose values are similar
to my own.”
— Young & Rubicam, 2010
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19. The Story of Attachment
Psychological underpinnings
Self
Actualization
Ego
Social
Security
Physical
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20. The Story of Attachment
Relationships
Identification
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21. The Story of Attachment
NIKE’S PROMISE
To bring inspiration and innovation
to every athlete in the world.
@lvincent
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22. The Story of Attachment
Brand Attachment
High Prominence
ATTACHED BRAND
Low Prominence
Ignored Brand
A lot
like me
Respected Brand
I never Now that
think
I think
about it about it
Disconnected
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SIGNS OF ATTACHMENT
Brand-Self Connection
Averse Brand
The
opposite
of me
A LOT LIKE ME
Connected
People see the brand as being a lot
like themselves; sharing their values.
Prominence
Thoughts and feelings about the
brand come to mind automatically;
requiring very little conscious effort.
30. The Story of Attachment
Let’s measure
5,000 US consumers 18+
25 consumer technology brands
Field work early December, 2013
Statistically representative of the
general US adult population
Each respondent was familiar
with the brands evaluated
@lvincent
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31. The Story of Attachment
Overall, low attachment
AVERSION
ATTACHMENT
-100
+100
Mean score for corporate
tech brands studied:
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+15
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32. The Story of Attachment
Two Brand Dependence scores
INTENSITY
All things being equal, measures
the relative attachment to a brand
in terms of brand-self connection
and prominence.
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IMPACT
Weighted attachment score that
considers each brand’s level of
familiarity in the population.
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33. The Story of Attachment
Brand Dependence™
Selected technology brands ranked by Intensity
1
2
3
4
5
Samsung
Microsoft
Google
Sony
Apple
+21
+21
+19
+18
+18
6
7
8
9
10
Asus
LG
HP
Dell
Toshiba
+18
+17
+16
+15
+15
@lvincent
34. The Story of Attachment
Brand Dependence™
Selected technology brands ranked by Impact
1
2
3
4
5
Microsoft
Google
Samsung
Sony
Apple
+20
+19
+18
+16
+15
6
7
8
9
10
HP
LG
Dell
Toshiba
Motorola
+14
+14
+13
+11
+8
@lvincent
35. The Story of Attachment
Range of dependence scores
AVERSION
ATTACHMENT
-18
Apple
18
19
-12
Google
-16
Dell
54
51
15
46
Microsoft
-10
21
52
Samsung
-10
21
52
-17
HTC
Kyocera
13
-17
Sony
43
11
3
-16
45
15
-16
-23
44
17
-13
Nokia
46
16
-11
Toshiba
48
18
-12
LG
@lvincent
18
-11
HP
Motorola
43
-11
Asus
Blackberry
44
13
38
30
10
36
38. The Story of Attachment
Means matters
Household Income
Under $50,000
Baseline: All Incomes
1
2
3
4
5
Samsung
Microsoft
Google
Sony
Apple
@lvincent
+21
+21
+19
+19
+18
1
2
3
4
5
Microsoft
Samsung
Asus
Google
LG
Household Income
$50,000 or greater
+22
+21
+19
+19
+18
1
2
3
4
5
Apple
+22
Samsung
+20
Google
+20
Microsoft
+20
Sony
+19
39. The Story of Attachment
A brand for cultural creatives
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41. The Story of Attachment
Quote
The Dowager Brand
“ Despite the inroads made against
its position, a dowager brand is
likely to enjoy elevated, although
perhaps slipping status among its
competitors”
Defending the Dowager:
Communication Strategies for Declining Main Brands.
Sidney J. Levy and Dennis W. Rook
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47. The Story of Attachment
Managing attachment
Brand-Self Connection
Enticement
Enablement
Sensory or aesthetic pleasure
that results from brand
experiences
Sense that we have more
control over our environment
and are better able to achieve
goals as a result of the brand.
@lvincent
Enrichment
Symbolic and sometimes
spiritual meaning of brand—a
connection to our identity that
can be privately enjoyed or
publicly expressed
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48. The Story of Attachment
Drivers of top 5 brands
8%
Samsung
2%
Enablement
Enticement
Enrichment
-10%
3%
Microsoft
3%
-6%
6%
Google
4%
-10%
-0%
Sony
7%
-7%
1%
Apple
8%
-9%
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49. The Story of Attachment
Implications
Brand Dependence has a big influence on many
behaviors related to brands
Brand Dependence is a leading indicator that can help
managers develop a relationship with consumers
beyond product introductions and innovation
The technology category has more work to do in
fostering strong brand attachment
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