The document summarizes research findings from a report on leadership practices in high-performing Australian workplaces. The research found that high-performing workplaces have 12% higher productivity, 25% higher innovation, 23% lower turnover, and spend more time on people management and understanding customers. It identifies seven factors of high performance and discusses the importance of "authentic leadership" through communicating a compelling vision, living shared values, and involving employees. The forum discussion focuses on how to influence leaders' communication effectiveness by persuading with research, motivating through context, and creating an organizational DNA and performance action plan for leaders.

1. Influencing Leader Communications
Lorri Lennon, Centre for Leadership Communication

2. Guide for IC evolution
Leadership, Culture and Management
Practices of High-Performing
Workplaces in Australia
Published by the Society for Knowledge Economics,
October 2011
www.ske.org.au/partner.php

3. Research findings
High Performing Workplace have:
 12 percent higher productivity
 25 percent higher levels of innovation outputs for
services and products
 23 percent lower levels of employee turnover
 Spend 29 percent more time managing their people
 Expend 19 percent more effort trying to understand
customer needs
 Profit margins nearly three times higher
Source: Leadership, Culture and Management Practices of High-Performing Workplaces in Australia, 2011

4. Categories
High Performing Workplace Index:
2. Productivity and Profitability
3. Innovation
4. Employee experience
5. Fairness
6. Leadership
7. Customer orientation
Source: Leadership, Culture and Management Practices
of High-Performing Workplaces in Australia, 2011

5. ‘Authentic’ leadership
Know the Formulate &
organisational communicate a High
VISION performance goals compelling Vision Performance
for the future to deliver on
those goals
Foster employees’ Walk the talk of
belief in shared the Values; High
VALUES Values to deliver Embody / Live Performance
on the Vision the Values
Seek input to Invite active
maximise decision participation, foster
INVOLVE effectiveness, collaboration,
High
Performance
MENT receptive to enable realisation
feedback of people’s
potential
Source: Leadership, Culture and Management Practices of High-Performing Workplaces in Australia, 2011

6. Influencing Leader Communications
Open
Forum

7. Tap into LCEG collective wisdom
What’s our role
?
Leverage
in influencing
research effectiveness
findings of
leaders’
communications

8. Influencing Leader Communications
1.Persuade
2.Motivate
3.Create

9. Persuade: numbers talk
Authentic leadership has
strongest correlation with
productivity and profitability (.424)
Authentic leaders do three things:
4.Vision
5.Values
6.Involvement

10. Motivate: power of context
Information VISION CONTEXT Meaning &
Why? relevance
VALUES CONTEXT Aligned
Targets
How? behaviour
INVOLVEMENT
CONTEXT Personal
Buy-in
WAM? conviction

11. Create: Organisational DNA

12. Create: Performance Action Plan
Leader’s roadmap to guide:
 Formulating the Vision
 Embodying the Values
 Involving their people

13. Influencing Leader Communications
Thank
you
lorri@leadershipcomms.com