Supply Chain Risk Management Study slide deck - 18 NOV 2015

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Risks are higher in a global supply chain. To deal with these potential hazards, risk management has evolved beyond dealing with an issue when it’s about to happen to focus on prevention, early sensing, and coordinated execution to respond to an event. There are new strategies and technologies that can proactively formulate a plan to protect your business and operations from the storm of unforeseen events. But how do you get started? At Supply Chain Insights, it’s our mission to help you improve your operations. We tackled this issue in a panel based webinar on November 18, 2015 featuring Lora Cecere and Pierre Mitchell from Spend Matters to give you their perspective and answer your questions on how to include an effective risk management strategy. We are sharing the slides used as the foundation for this discussion between two distinguished experts to educate you about why this is important to your operations and how to prepare for an unknown future to safeguard your business from risk using business alignment and risk management tools.

Business

Supply Chain Insights LLC Copyright © 2015, p. 1
Supply Chain
Risk Management Study

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Your Webinar Panel
Lora Cecere
Moderator
Pierre Mitchell
Panelist

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Lora Cecere, Founder of Supply Chain Insights
In February 2012, Lora Founded Supply Chain Insights with a goal to provide thought-leading supply
chain research for the early adopter seeking first mover advantage. Lora is a frequent contributor
for Supply Chain Brain, CIO Magazine, and the CSCMP Quarterly as well as the author of the enterprise
software blog Supply Chain Shaman, and contributes frequently as a LinkedIn Influencer and a Forbes
blogger. As an enterprise strategist, Lora focused on the changing face of enterprise technologies for the
supply chain professional.
Pierre Mitchell, Chief Research Officer and Managing Director at Azul Partners
Pierre leads research and content development across the Spend Matters Network of online
procurement sites. He has 25 years of industry and consulting experience within Procurement and
Supply Chain and is a recognized procurement expert specializing in supply processes, practices,
metrics, and enabling tools and services. He was the first IT industry analyst focused on Procurement
before helping launch The Hackett Group's CPO advisory program. He is a regular contributor to
business publications and a frequent presenter at industry events around the world. Prior his positions in
research and advisory, he led numerous operations and systems transformations at Fortune 500
organizations. Industry positions include manufacturing project manager at The Timberland Company,
materials manager at Krupp Companies and engineer at EG&G Torque Systems. He holds an
engineering degree from Southern Methodist University and an MBA from the University of Chicago.
Panelist Bios

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Definition Given to Respondents

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Study Overview

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Over Half Report Risk Management Is Embedded in
Other Processes

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Drivers

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Changing Focus

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• Your Thoughts?
• Any Surprises? Anything Missed?
Panel

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Material Events

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Top Two Supply Chain Disruptions in 5 Years:
2015’s West Coast Slowdown and 2012’s Hurricane Sandy

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• Your Perspective?
• Forward Looking View?
Panel

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Demand Volatility is Top Driver of Risk Today, but
Companies Are Most Prepared for Product Quality Issues

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Less Than Half Have Visibility of Their Extended
Network During Supply Chain Disruptions

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88% Monitor the Financial Status of 1st Tier Suppliers
vs. 79% for Extended Tier Suppliers

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Risk Management Techniques

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• Why Have we Not Made More Progress on Supplier Visibility?
Sensing?
• Who Does it Well?
• Closing Thoughts?
Panel

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Supply Chain Insights LLC Copyright © 2015, p. 21
Founder: Lora Cecere
• Founder of Supply Chain Insights
• “LinkedIn Influencer”
• Guest blogger for Forbes
• Author of 4 books: Bricks Matter (2012), Shaman’s Journal (2014)
and Supply Chain Metrics That Matter (December 2014), Shaman’s
Journal (2014)
• Partner at Altimeter Group (leader in open research)
• 7 years of Management Experience leading Analyst Teams at
Gartner
and AMR Research
• 8 years Experience in Marketing and Selling Supply Chain
Software at Descartes Systems Group and Manugistics (now
JDA)
• 15 Years Leading teams in Manufacturing and Distribution
operations for Clorox, Kraft/General Foods, Nestle/Dreyers
Grand Ice Cream and Procter & Gamble.
Contact Information:
• Email: lora.cecere@supplychaininsights.com
• Blog: www.supplychainshaman.com (8,000 pageviews/month)
• Forbes: http://www.forbes.com/search/?q=lora+cecere
• Twitter: lcecere (6200 followers)
• LinkedIn: linkedin.com/pub/lora-cecere/0/196/573 (46,000 followers)

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Tsunamis, terrorist attacks, hurricanes, and volcanic eruptions have impacted the global economy in the last 10 years. The effects of a “discontinuity event” such as a natural disaster, geopolitical shifts, economic uncertainty and demand/supply volatility to your business can be significant, impacting suppliers, vendors and customers. In our new report, Supply Chain Risk Management, we address the need for companies to proactively prepare for the worst to protect their business operations and weather the storm of unforeseen events.

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Organizations often think they understand their customers, and engage with them in a manner they believe will provide a valuable service. However, through conversations with customers and customer research, we’ve learned that many firms miss the mark. On January 20th, 2016 we spoke with Lora Cecere, Founder of Supply Chain Insights, Keith Holliday, Director of Supply Chain at Sonoco Products, and Dale McClung, Senior Supply Chain Manager, Innovations at BDP International who discussed the definition of customer service, how to understand customer needs, and how to design a customer service program that will deepen relationships with your customers. Their advice is illustrated through case studies and real life examples of improving customer service.

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Supplier Scorecards have become the Holy Grail of supplier performance measurement, although most companies are less than satisfied with their systems in place to measure supplier performance. Learn how to: - Leverage internal and external data sources to foster collaboration with suppliers and get up-to-the minute visibility across your extended supply chain. - Improve supplier relationships through on-time payments and rapid problem resolution.

Using Analytics to Build Solid Supply and Supplier Management Relationships

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A critical look at three years of supply chain disruption. Using quantitative and qualitative research, Lora Cecere, Founder of Supply Chain Insights, looks critically at the factors within companies that drove resilience and the factors less successful. Companies that won were aligned, used market signals, decreased process latency, used scenario planning, and implemented descriptive analytics. Those that fared worse, had tight integration of supply chain planning to ERP, were not aligned, and were focused on a digital transformation strategy.

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Supply Chain Risk Management Study slide deck - 18 NOV 2015

3. Supply Chain Insights LLC Copyright © 2015, p. 3 Lora Cecere, Founder of Supply Chain Insights In February 2012, Lora Founded Supply Chain Insights with a goal to provide thought-leading supply chain research for the early adopter seeking first mover advantage. Lora is a frequent contributor for Supply Chain Brain, CIO Magazine, and the CSCMP Quarterly as well as the author of the enterprise software blog Supply Chain Shaman, and contributes frequently as a LinkedIn Influencer and a Forbes blogger. As an enterprise strategist, Lora focused on the changing face of enterprise technologies for the supply chain professional. Pierre Mitchell, Chief Research Officer and Managing Director at Azul Partners Pierre leads research and content development across the Spend Matters Network of online procurement sites. He has 25 years of industry and consulting experience within Procurement and Supply Chain and is a recognized procurement expert specializing in supply processes, practices, metrics, and enabling tools and services. He was the first IT industry analyst focused on Procurement before helping launch The Hackett Group's CPO advisory program. He is a regular contributor to business publications and a frequent presenter at industry events around the world. Prior his positions in research and advisory, he led numerous operations and systems transformations at Fortune 500 organizations. Industry positions include manufacturing project manager at The Timberland Company, materials manager at Krupp Companies and engineer at EG&G Torque Systems. He holds an engineering degree from Southern Methodist University and an MBA from the University of Chicago. Panelist Bios

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21. Supply Chain Insights LLC Copyright © 2015, p. 21 Founder: Lora Cecere • Founder of Supply Chain Insights • “LinkedIn Influencer” • Guest blogger for Forbes • Author of 4 books: Bricks Matter (2012), Shaman’s Journal (2014) and Supply Chain Metrics That Matter (December 2014), Shaman’s Journal (2014) • Partner at Altimeter Group (leader in open research) • 7 years of Management Experience leading Analyst Teams at Gartner and AMR Research • 8 years Experience in Marketing and Selling Supply Chain Software at Descartes Systems Group and Manugistics (now JDA) • 15 Years Leading teams in Manufacturing and Distribution operations for Clorox, Kraft/General Foods, Nestle/Dreyers Grand Ice Cream and Procter & Gamble. Contact Information: • Email: lora.cecere@supplychaininsights.com • Blog: www.supplychainshaman.com (8,000 pageviews/month) • Forbes: http://www.forbes.com/search/?q=lora+cecere • Twitter: lcecere (6200 followers) • LinkedIn: linkedin.com/pub/lora-cecere/0/196/573 (46,000 followers)

Supply Chain Risk Management Study slide deck - 18 NOV 2015

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Supply Chain Risk Management Study slide deck - 18 NOV 2015