My session from the MVP ComCamp in Melbourne on 22/03/2014 about how IT pros can attempt to keep up with Office 365 and its ever changing capabilities.
7. Introduction
Identity
Management
Exchange Hybrid
Deployment
Exchange Cutover
Migration
Administering
Office 365 for
Small Business
Jump Start (exam)
Licensing Office
2013 and Office
365
Office 365
ProPlus
Deployment for IT
Pros
Deploying Office
as a Service
Project Online
Business
Intelligence
Faster Insights to
Data with Power
BI
FastTrack Pilot
www.paradyne.com.au 7
Microsoft Virtual Academy
http://www.microsoftvirtualacademy.com/product-training/office-
365
8. Exam 70-346: Managing Office 365
Identities and Requirements
Exam 70-347: Enabling Office 365
Services
http://www.microsoft.com/learning/en-
us/office365-training.aspx
PowerShell
• Way more than you’d
expect
Office Pro Plus
• It’s on there!
Identity management
• What are your options?
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Microsoft Certifications
28. Full of MVPs, Microsoft staff and
general Office 365 pros
https://www.yammer.com/itpronetw
ork
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Yammer - Office 365 IT Pro Network
34. Behavior Start… Stop…
Collaborate openly
on teams and
projects
Start using a shared workspace for project files
Start communicating in shared forums to build history and
onboard new members quickly
Stop using email attachments to distribute files
Stop closing off communication by discussing projects in
small groups and e-mail
Create and
contribute to shared
content
Start storing content in a central location
Start using collaboration tools so all participants can
contribute to drafts
Stop storing content locally
Stop sending document revisions as email attachments
Run effective
meetings
Start using online meetings for interactive meeting
experiences
Start using the shared workspace as the sole location for
meeting content
Stop using pay-by-minute conferencing or booking
unnecessary travel
Stop storing meeting content on my local computer
Maximize my
productivity
Start using tasks to organize my day and presence to
advertise availability
Start subscribing to information flows and using Search to
connect to experts
Stop relying on traditional work practices and manual
tools
Stop wasting time trying to solve problems others have
already solved
Share my identity
and expertise
Start actively maintaining my online profile to advertise my
expertise
Start actively sharing my work and allowing people to follow
me
Stop sending personal updates through email
Stop storing data where it can’t be found or reached
Engage with
community and build
a knowledge base
Start using social networks to interact with colleagues and
keep informed of their activity
Start proactively sharing information and content in
communities for reuse
Stop using e-mail for discussions on topics of interest
Stop limiting my network to my physical geography
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Behavioural Changes
35. Success Criteria Method/Source Metrics Example Goal
Increased adoption:
Increased usage correlates to user adoption
of the technology.
Quantitative:
Office 365 reports
Mailbox usage
SharePoint usage
Lync IMs and conferences
Minutes of Lync audio used
Comparison of pre- and post-rollout usage
reports will show increasing adoption of 10%
per month.
Training effectiveness:
Increased usage correlates to training
effectiveness.
Quantitative:
Office 365 reports
Qualitative:
End user surveys
Mailbox usage
SharePoint usage
Lync IMs and conferences
Minutes of Lync audio used
Employee satisfaction
Comparison of pre- and post-training usage
reports will show increasing adoption per
month.
Employee Net User Satisfaction score is 130+
based on the final training survey.
Reduced operating costs:
Increased adoption correlates to reduced
third-party conferencing usage, travel time,
and resource allocation.
Quantitative:
Office 365 reporting
Finance/Accounting reports
Help Desk reports
Travel and phone expense reports
Output measures
Mailbox usage
SharePoint usage
Audio conferencing billing and usage
Travel and phone expenses
Help Desk calls
Comparison of pre- and post- Office 365
reports will show cost savings.
Post-rollout usage of third party phone
conferencing should show decreasing usage of
10% per month.
Increased productivity:
Increased adoption correlates to faster
communication and decision-making,
shorter time to complete tasks.
Qualitative:
End user surveys
Time required to complete projects Time to complete customer orders should drop
by 15% within 6 months.
Improved collaboration:
Increased cross-team and cross-location
communications.
Qualitative:
End user surveys
Employee satisfaction
Time saved
Teams that work from multiple locations will
report improved feelings of connection with
their teammates within 3 months of the Lync
rollout.
Improved employee satisfaction:
Flexible working options improve employee
satisfaction through increased engagement,
reduced stress, improved work-life balance.
Qualitative:
End user surveys
Employee satisfaction Employee satisfaction improves by 15% within
6 months.
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Implementation Success Criteria
38. Live & breathe it
Constantly reading
Perpetual labs
Multiple demo/lab environments
Access to MVP content
Member of the Microsoft PAC
Deep connections with product managers, engineering, support teams
Access to Microsoft CorpNet
Early adopter programs
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How do I do it?
Included in the download package: Change Management for the Enterprise guidanceProject planning workbookEmail samplesPolicies and best practices templatesPresentations for introducing Office 365Posters and other print communicationsHelp desk and support resourcesEnd-user surveysVideos