Search Relevance Organizational Maturity Model - Eric Pugh, OpenSource Connections

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The document introduces a search maturity model to help assess the effectiveness of search capabilities and determine the next steps needed to improve performance. It discusses applying Maslow's hierarchy of needs to search and outlines initial categories and levels for the model, including base, beginner, intermediate, advanced, and extreme. The draft model measures maturity across infrastructure, data, understanding users, search experience, and culture. It encourages providing feedback on the draft model.

Technologie

Search Relevance
Organizational Maturity
Model
Eric Pugh | @dep4b | epugh@o19s.com
OpenSource Connections

This is most teams
strategy for solving
search problems...
Is this yours?

Introducing Maslow's lesser known theory...
Maslow's Hierarchy for
the Searcher

But don't take
my word for it
Will's talk this
morning..

Maslow actually does have a real connection to the
world of software...
If all you have is a hammer, everything looks like a
nail
— Alexander Maslow - 1966

so how do I ﬁgure out
where I am?
How do I measure moving
up the hierarchy?

A maturity model is a tool that
helps people assess the current
eﬀectiveness ... what
capabilities they need to acquire
next in order to improve their
performance.
-- Martin Fowler

Base: enough to “be on the model”. You have
search!

Beginner: The team is cares enough about search
to to adopt some basic practices in earnest but is
still performing them at a rudimentary level.

Intermediate: Practices are somewhat mature and
are delivering fewer errors and more eﬃciency.
Search eﬀort is primarily viewed as a "cost center".
For many teams, Intermediate practices may be
suﬃcient.

Advanced: The team is doing something well
beyond what most of the rest of the industry and is
seeing a great deal of eﬃciency and business value
as a result.
Search eﬀort is viewed as a strategic asset that
drives business value! Generates "proﬁt".

Extreme: Elements within the Extreme category are
ones that are expensive to achieve but for some
teams should be their target.
Put another way, most organizations would be crazy
to implement them, while this minority would be
crazy to not implement them.

My Categories for Measuring Maturity
—Infrastructure
—Data
—Understanding the User
—Search Experience (UX)
—Culture
Follow along http://bit.ly/search-mm

Next Steps
—Check out the original: http://bit.ly/ci-maturity-
model
—Make up your own and share it with me: http://
bit.ly/search-mm
—Want to participate more? Find me at the
conference, drop me a tweet (@dep4b), or a note
at epugh@o19s.com
Thank you!

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Search Relevance Organizational Maturity Model - Eric Pugh, OpenSource Connections

1. Search Relevance Organizational Maturity Model Eric Pugh | @dep4b | epugh@o19s.com OpenSource Connections

2. Thats a mouthful!

3. This is most teams strategy for solving search problems... Is this yours?

4. Throw some tweaks into the mix...

5. Hoping you ﬁx more than you break...

7. Throw some more changes into the mix...

9. Feeling like this!

10.

11. What do your searchers want?

12. What does any human want out of life?

13. Maslow's Hierarchy of Needs

14.

15. Introducing Maslow's lesser known theory... Maslow's Hierarchy for the Searcher

16.

17.

18.

19.

20.

21.

22.

23. basic!

24.

25.

26. moving up the hierarchy!

27.

28. But don't take my word for it Will's talk this morning..

29. Maslow actually does have a real connection to the world of software... If all you have is a hammer, everything looks like a nail — Alexander Maslow - 1966

30. so how do I ﬁgure out where I am? How do I measure moving up the hierarchy?

31. A maturity model is a tool that helps people assess the current eﬀectiveness ... what capabilities they need to acquire next in order to improve their performance. -- Martin Fowler

32.

33. The levels

34. Base: enough to “be on the model”. You have search!

35. Beginner: The team is cares enough about search to to adopt some basic practices in earnest but is still performing them at a rudimentary level.

36. Intermediate: Practices are somewhat mature and are delivering fewer errors and more efficiency. Search effort is primarily viewed as a "cost center". For many teams, Intermediate practices may be sufficient.

37. Advanced: The team is doing something well beyond what most of the rest of the industry and is seeing a great deal of efficiency and business value as a result. Search effort is viewed as a strategic asset that drives business value! Generates "profit".

38. Extreme: Elements within the Extreme category are ones that are expensive to achieve but for some teams should be their target. Put another way, most organizations would be crazy to implement them, while this minority would be crazy to not implement them.

39.

40. Here's the bad news!

41. I don't have this all ﬁgured out.

42. I do have a ﬁrst draft!

43. My Categories for Measuring Maturity —Infrastructure —Data —Understanding the User —Search Experience (UX) —Culture Follow along http://bit.ly/search-mm

44. http://bit.ly/search-mm

45. http://bit.ly/search-mm

46. http://bit.ly/search-mm

47. http://bit.ly/search-mm

48. http://bit.ly/search-mm

49.

50. Next Steps —Check out the original: http://bit.ly/ci-maturity- model —Make up your own and share it with me: http:// bit.ly/search-mm —Want to participate more? Find me at the conference, drop me a tweet (@dep4b), or a note at epugh@o19s.com Thank you!

Search Relevance Organizational Maturity Model - Eric Pugh, OpenSource Connections

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