1. LUCIA SULLIVAN E: lucysullivan.sullivan@gmail.com
The Cottage, Clonmore, Togher, Co. Louth T: 041 6852902
M: 0863522316
Classified - Confidential
Summary
Accomplished, focused and driven leader with experience of coordinating operational and financial
activities in a wide range of industries and sectors. I am highly experienced in leading people; handling
all aspects of employee relations, ensuring legal compliance and adherence to company policies. I have
a proven record of developing new initiatives and strategies, furthermore I am pro-active and my
attention to detail and organizational skills are exceptional. I practice and train others in the art of world
class customer service skills and knowledge in a variety of ways, both in the class room and by learning
by example; I model strong values and ethics, and am a believer in regular, appropriate, positive
reinforcement.
Experienced in coaching in both career development and day to day tasks, driving alignment with
company strategy and goals managing change and maintaining engagement.
I am naturally calm and work very well under pressure. I pride myself on being self motivated; however,
I thrive when working with others. I am very experienced in leading in a diverse cultural environment
and am very familiar with working as part of a cross site team.
Highlights
Client relations specialist
Conflict resolution expert
Team management
Meticulous attention to detail
Persuasive
Focused on Customer satisfaction
Management of remote staff
Talent development
Training and development
Scheduling
Deadline orientated
Hiring and retention
Recruiting
Employee relations
New-hire orientation
Personal record maintenance
Exceptional interpersonal skills
Event management
Experience
The Little Cottage Crèche and Preschool 2007 – 2015
Clonmore, Togher, Co. Louth
POSITION HELD: Owner/Manager
During my time as manager of my own business I have focused on three key areas. To build
strong relationships with my employees and customers. To ensure that I develop and retain my
staff and customers by continuous assessment and update of best practice, and also to foster
an environment of balanced communication, to ensure open dialogue and exchange of ideas.

2. LUCIA SULLIVAN E: lucysullivan.sullivan@gmail.com
The Cottage, Clonmore, Togher, Co. Louth T: 041 6852902
M: 0863522316
Classified - Confidential
Achievements
Negotiating funding of €200,000.00 for building a 2500 sq ft educational facility in 2007/8.
Manage all aspects of build and financial planning which resulted in a state of the art purpose
built centre for young children.
Manage the startup of all aspects of a new business some of which: Administration,
Employees, Advertising and marketing, Company infrastructure both front and back of house.
Creating an environment that staff and families were very happy and motivated to support.
SAP SSC 2000 - 2007
1012-1014 Kingswood Ave.,
City West
Dublin 24
POSITION HELD: Team Manager
Events Manager
Training Developer
When working for SAP I was responsible for all administrative aspects of a highly qualified team
of thirty five employees. This included, day to day operations, performance management and
expenses and travel arrangements. I acted as the main point of contact between staff and the
senior management for all aspects of their employment.
Achievements
Building and developing a team of highly qualified people, inspiring those to work at levels
that met and exceeded what they had benchmarked for themselves, analyzed individual
performance and motivated them to achieve better by stretching their boundaries and
limitations and by coaching others to break free from pre-conceived perceptions or what
can or cannot happen.
Created customer service program which I delivered to 500 staff throughout Europe, which
improved customer relations and changed people’s perspectives about the importance of
our interactions with customers and the cause and effect we have as individuals on a daily
basis that can and will impact the business. The importance of being in alignment with the
company goals and strategy.

3. LUCIA SULLIVAN E: lucysullivan.sullivan@gmail.com
The Cottage, Clonmore, Togher, Co. Louth T: 041 6852902
M: 0863522316
Classified - Confidential
Organized events with budgets of over €150,000.00 coordinating people from all over
Europe. This included organizing social events for staff all over Europe to come together with
the intension of building cultural and interpersonal relationships with team members. This
was a huge success and was reported to have increased staff communication and
motivation.
Pre- 2000 I worked in the UK for Virgin Atlantic Airways for eight years where I was employed
as a Team Manager of fifteen people in Telesales, I was also Recruitment specialist for
Telesales responsible for Advertising, Hiring and staff retention.
Education:
 2015-16 Level 8 Management and Leadership - Dublin Business School
 2008/9 – 2013/14 QQI Level 5 and 6 Childcare and development
 2010/11 The Ennegram Personalities and drives
 2009/10 Conscious communication
 Ongoing First Aid, Manual handling, Fire Marshall
References available on request