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1. Building a Global IT Outsourcing Company
Taras Kytsmey
March 29th, 2014

2. Why Go Global?
Global Company Means
Markets
Locations
Capital
Decision Makers
Global Thinking!!!

3. SoftServe in the TOP 100 Global
Vendors
Regularly recognized as one of the 100
world’s best outsourcing providers in
prestigious industry rankings
Annually since 2010 Annually since 2007

4. SoftServe’s Global Locations

5. Global Markets – S&M offices
Proximity to clients
Market
Networking
“Face-to-Face” selling

6. A Day of
Empowerment
in Healthcare

7. History
▪ 1993 – started global operation from Lviv, with
S&M partner SFI
▪ 1996 – Toronto, Canada
▪ 2001 – Washington
▪ 2002 – Boston, Massachusetts
▪ 2003 – Santa Ana, California
▪ 2007 – Fort Myers, Florida
▪ 2011 – Utah
▪ 2012 – Moscow
▪ 2013 – Austin, Texas – UI/UX Innovation Lab
▪ 2014 – UK, Netherlands, Germany

8. New Austin
Office
UI/UX
Center of
Excellences

9. Gartner’s ten criteria for outsourcing
destinations
▪ language
▪ government support
▪ labor pool
▪ infrastructure
▪ educational system
▪ cost
▪ political and economic environment
▪ cultural compatibility
▪ global and legal maturity
▪ data and intellectual property security and
privacy

10. Global Development Centers
WHY
Resource availability
Cost Advantages
New competencies
Proximity to Clients
Diversification

11. Green Fielding vs. M&A
M&A
Pros
▪ Working Business
▪ Fast growth
Cons
▪ Cultural Fit
▪ Customer retention
▪ Integration Risks
▪ Merge Risk
Green Fielding
Pros
▪ Cost Effective
▪ No need to redesign
Cons
▪ New location factors
▪ Slow Growth

12. SoftServe is here
History
▪ 1993 - Lviv
▪ 2003 - Dnipro
▪ 2004 - Rivne
▪ 2004 - Ivano-Frankivsk
▪ 2006 - Chernivtsi
▪ 2010 - Sevastopol
▪ 2014 - Kyiv
▪ 2013 - Kharkiv
▪ 2014 - Sofia
▪ 2014 - Bucharest

13. Global Company
Key Components
▪ Global Culture
▪ Global Processes
▪ Global Team