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Building Telephone Rapport

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Ronald Macklin
Ronald Macklin

There are right ways and wrong ways to talk to people on the phone.

1  sur  36
Building Telephone Rapport When you give people the right tools, success is inevitable Presented by Phoenix Consultants Training
Your Instructor ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rapport ,[object Object]
Definition ,[object Object],[object Object],[object Object]
So Rapport involves ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Simply Put, rapport can be ,[object Object]
Attitude ,[object Object]
Attitude ,[object Object],[object Object]
Attitude ,[object Object],[object Object],[object Object]
What do Customers want? ,[object Object],[object Object],[object Object],[object Object]
How do you provide these 3 things? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Let’s Analyze Them
Accessibility
Accountability
Commitment
Enhancement
Positive Regard
Things you need to know about your customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Gather Information ,[object Object],[object Object],[object Object]
Ten Things to Remember in Building Rapport ,[object Object],[object Object]
Things to Remember (Continued) ,[object Object],[object Object]
Things to Remember (Continued ) ,[object Object],[object Object]
Things to Remember (Continued) ,[object Object],[object Object]
Things to Remember (Continued) ,[object Object],[object Object],[object Object]
Things to Remember (Continued) ,[object Object],[object Object]
Things to Remember (Continued) ,[object Object],[object Object]
Things to Remember (Continued) ,[object Object],[object Object]
Things to Remember (Continued) ,[object Object],[object Object]
Things to Remember (Continued) ,[object Object],[object Object]
Barriers to Building Rapport ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Other useful facts ,[object Object],[object Object],[object Object],[object Object]
5 Enemies to Building Rapport ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rid Yourself of these Enemies ,[object Object],[object Object],[object Object],[object Object],[object Object]
Aristotle Said: ,[object Object]
Any Questions? ,[object Object]
Thank You! We hope you attend our other communication classes being offered by SAIAT

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Building Telephone Rapport