SpinetiX Digital Signage solutions make creating engaging and informative digital displays easy and cost effectively. The reliable alternative to pc-based digital signage.
40. › Swiss design
› European manufacture and production
› Quality department
› Technology partner – Texas Instruments
High Quality Products
41. Digital Signage Academy
› Worldwide presence
› Training in 26 countries & 121 languages
› Progressive & continuous certification
Digital Signage Academy
42. High End Support
› Swiss backed
› Technical experts 3rd level (PhD)
› Local 1st & 2nd level
Digital Signage Academy
45. Support Chain explained…what you can expect
› Integrator is first line support
› We are factory-trained
› Hotswap program
To contact support direct: avsupport@madisontech.com.au
Warranty/Support Chain
• End User
• Integrator
• Madison Technical Support
• SpinetiX Technical Team
46. Support – Hotswap Program
Customer has
faulty unit
RMA issued by
Madison Support
Customer sends
unit to Madison
for repair
Return unit to
customer
Loan player
from Hotswap
stock
Send Hotswap
loan unit to
Customer
Send faulty unit
to SpinetiX
SpinetiX repair
unit and return
to Madison
Repaired unit to
customer
Recover loan
unit from
Customer
avsupport@madisontech.com.au Successful repair
Unable
to repair
47. Out of Warranty info
› Device storage has a 12 month warranty.
› Faulty storage can normally be diagnosed by Madison
› Fixed price for memory replacement is $150 ex GST
Warranty/Support - Warranty
49. Where are they?
› Retail applications currently only account for about 30% of the digital signage
market
› 70% of the market is with far less extravagant applications found in the corporate,
education, healthcare, government, finance and transportation verticals
› Organisations in these industries generally use digital signage to communicate
with employees, clients and visitors
› This is where most of the opportunities lie, in existing and new clients in these
sectors
Opportunities
50. Content as a revenue stream
› Players and screens are installed once.
› Content is always being updated/changed
› Many installations will represent opportunities to provided “All in One”
offerings
› From AV and networking installation, through to software, content creation
and content management
Opportunities
51. Content as a revenue stream
› Whilst installation costs are generally a one-off, the solutions provider has
an opportunity to put together a complete solution. This includes the
recurring revenue stream that is content creation and management
› Becoming an expert in creating and managing content and offering this
service is worth careful consideration, as these skills are not easily
accessible to the end user
Opportunities