SlideShare une entreprise Scribd logo

Technical Escalations Best Practices

•
•
M
magalong
1  sur  29
Technical Escalation Best Practices Romeo Magalong, Jr. Technical Client Services Manager
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Importance of Technical Escalation Best Practice ,[object Object],[object Object],[object Object]
Technical Manager Role
Technical Manager Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object]
Levels of Escalation Management
Levels of Escalation Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Scope Management ,[object Object],[object Object],[object Object]
Time Management ,[object Object],[object Object],[object Object],[object Object]
Cost Management ,[object Object],[object Object],[object Object]
Resource Management ,[object Object],[object Object],[object Object]
Communication Management ,[object Object],[object Object],[object Object],[object Object]
Lack of Communication Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Avaya Diagnostic Methodology (ADM)
Avaya Diagnostic Methodology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Technical Escalation Questions
Technical Escalation Questions ,[object Object],[object Object],[object Object]
Gather data about the problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Gather data about the problem (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Gather data about the problem (cont.) ,[object Object],[object Object],[object Object]
Isolate Point(s) of Failure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Determine if network changes have occurred ,[object Object],[object Object],[object Object],[object Object],[object Object]
Determine if network changes have occurred (cont.) ,[object Object],[object Object],[object Object]
Technical Support Services
Technical Support Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Lessons Learned
Lessons Learned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions & Answers
© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA

Recommandé

Network Operations Center
Network Operations Center Network Operations Center
Network Operations Center Muhannad Kalbouneh
 
Problem Management Overview
Problem Management OverviewProblem Management Overview
Problem Management OverviewMarval Software
 
PDCA
PDCAPDCA
PDCAJuan Carlos Fernandez
 
ITIL
ITILITIL
ITILMohammed El Rafie Tarabay
 
Achieving Asset Optimization: A Strategic Approach To Aligning Assets With Mi...
Achieving Asset Optimization: A Strategic Approach To Aligning Assets With Mi...Achieving Asset Optimization: A Strategic Approach To Aligning Assets With Mi...
Achieving Asset Optimization: A Strategic Approach To Aligning Assets With Mi...Huron Consulting Group
 
Mso noc presentation
Mso noc presentationMso noc presentation
Mso noc presentationGraeme Spice
 
Daily Management Overview
Daily Management OverviewDaily Management Overview
Daily Management OverviewEd Gillespie, CMC
 
What is a Service Taxonomy and Why Do I Need One?
What is a Service Taxonomy and Why Do I Need One?What is a Service Taxonomy and Why Do I Need One?
What is a Service Taxonomy and Why Do I Need One?Evergreen Systems
 

Recommandé

Network Operations Center
Network Operations Center Network Operations Center
Network Operations Center Muhannad Kalbouneh
 
Problem Management Overview
Problem Management OverviewProblem Management Overview
Problem Management OverviewMarval Software
 
PDCA
PDCAPDCA
PDCAJuan Carlos Fernandez
 
ITIL
ITILITIL
ITILMohammed El Rafie Tarabay
 
Achieving Asset Optimization: A Strategic Approach To Aligning Assets With Mi...
Achieving Asset Optimization: A Strategic Approach To Aligning Assets With Mi...Achieving Asset Optimization: A Strategic Approach To Aligning Assets With Mi...
Achieving Asset Optimization: A Strategic Approach To Aligning Assets With Mi...Huron Consulting Group
 
Mso noc presentation
Mso noc presentationMso noc presentation
Mso noc presentationGraeme Spice
 
Daily Management Overview
Daily Management OverviewDaily Management Overview
Daily Management OverviewEd Gillespie, CMC
 
What is a Service Taxonomy and Why Do I Need One?
What is a Service Taxonomy and Why Do I Need One?What is a Service Taxonomy and Why Do I Need One?
What is a Service Taxonomy and Why Do I Need One?Evergreen Systems
 
Gartner's ITScore for BPM Maturity
Gartner's ITScore for BPM MaturityGartner's ITScore for BPM Maturity
Gartner's ITScore for BPM MaturityGartner
 
Project Success/Failure
Project Success/FailureProject Success/Failure
Project Success/FailurePeter Salmon
 
itsm-legacy-to-servicenow (2).pptx
itsm-legacy-to-servicenow (2).pptxitsm-legacy-to-servicenow (2).pptx
itsm-legacy-to-servicenow (2).pptxsantosh Kumar
 
Best practices for building network operations center
Best practices for building network operations centerBest practices for building network operations center
Best practices for building network operations centerSatish Chavan
 
IT Service's Improvement Plan
IT Service's Improvement PlanIT Service's Improvement Plan
IT Service's Improvement PlanUday Mishra, PMP, ITIL V3
 
ITSM(IT Service Management)
ITSM(IT Service Management)ITSM(IT Service Management)
ITSM(IT Service Management)Atlassian 대한민국
 
24/7 outsourced noc services
24/7 outsourced noc services24/7 outsourced noc services
24/7 outsourced noc servicesElena Benson
 
NG BB 07 Multi-Generation Project Planning
NG BB 07 Multi-Generation Project PlanningNG BB 07 Multi-Generation Project Planning
NG BB 07 Multi-Generation Project PlanningLeanleaders.org
 
IT Service Catalog: Build a Service Taxonomy in 4 Easy Steps
IT Service Catalog: Build a Service Taxonomy in 4 Easy StepsIT Service Catalog: Build a Service Taxonomy in 4 Easy Steps
IT Service Catalog: Build a Service Taxonomy in 4 Easy StepsEvergreen Systems
 
24/7 Outsourced NOC Services
24/7 Outsourced NOC Services24/7 Outsourced NOC Services
24/7 Outsourced NOC ServicesFlightcase1
 
Escalation process - Flow chart
Escalation process - Flow chartEscalation process - Flow chart
Escalation process - Flow chartGreg Rodmell
 
Key Performance Indicators
Key Performance IndicatorsKey Performance Indicators
Key Performance IndicatorsCIToolkit
 
Major roles of noc services
Major roles of noc servicesMajor roles of noc services
Major roles of noc servicesElena Benson
 
Network Operation Center Best Practices
Network Operation Center Best PracticesNetwork Operation Center Best Practices
Network Operation Center Best PracticesAyehu Software Technologies Ltd.
 
Incident and Problem management simplified
Incident and Problem management simplifiedIncident and Problem management simplified
Incident and Problem management simplifiedValentyn Barmak
 
A Step by Step Approach to Actionable Website KPIs
A Step by Step Approach to Actionable Website KPIsA Step by Step Approach to Actionable Website KPIs
A Step by Step Approach to Actionable Website KPIsUnilytics
 
Infrastructure Monitoring Maturity: Modeling Technology, Process, & Culture
Infrastructure Monitoring Maturity: Modeling Technology, Process, & CultureInfrastructure Monitoring Maturity: Modeling Technology, Process, & Culture
Infrastructure Monitoring Maturity: Modeling Technology, Process, & CultureEnterprise Management Associates
 
June2007 Implementing Itil Problem Mgmt
June2007 Implementing Itil Problem MgmtJune2007 Implementing Itil Problem Mgmt
June2007 Implementing Itil Problem MgmtIT Service and Support
 
Service delivery governance
Service delivery governanceService delivery governance
Service delivery governanceMasaf Dawood
 
CPM/PERT and Gantt charts
CPM/PERT and Gantt chartsCPM/PERT and Gantt charts
CPM/PERT and Gantt chartsVARSHA RUSTAGI
 
Incident Escalation process Presentation
Incident Escalation process PresentationIncident Escalation process Presentation
Incident Escalation process PresentationLukas Williamson
 
Escalation lets do it right
Escalation lets do it rightEscalation lets do it right
Escalation lets do it rightHrishikesh Karekar
 

Contenu connexe

Tendances

Gartner's ITScore for BPM Maturity
Gartner's ITScore for BPM MaturityGartner's ITScore for BPM Maturity
Gartner's ITScore for BPM MaturityGartner
 
Project Success/Failure
Project Success/FailureProject Success/Failure
Project Success/FailurePeter Salmon
 
itsm-legacy-to-servicenow (2).pptx
itsm-legacy-to-servicenow (2).pptxitsm-legacy-to-servicenow (2).pptx
itsm-legacy-to-servicenow (2).pptxsantosh Kumar
 
Best practices for building network operations center
Best practices for building network operations centerBest practices for building network operations center
Best practices for building network operations centerSatish Chavan
 
24/7 outsourced noc services
24/7 outsourced noc services24/7 outsourced noc services
24/7 outsourced noc servicesElena Benson
 
NG BB 07 Multi-Generation Project Planning
NG BB 07 Multi-Generation Project PlanningNG BB 07 Multi-Generation Project Planning
NG BB 07 Multi-Generation Project PlanningLeanleaders.org
 
IT Service Catalog: Build a Service Taxonomy in 4 Easy Steps
IT Service Catalog: Build a Service Taxonomy in 4 Easy StepsIT Service Catalog: Build a Service Taxonomy in 4 Easy Steps
IT Service Catalog: Build a Service Taxonomy in 4 Easy StepsEvergreen Systems
 
24/7 Outsourced NOC Services
24/7 Outsourced NOC Services24/7 Outsourced NOC Services
24/7 Outsourced NOC ServicesFlightcase1
 
Escalation process - Flow chart
Escalation process - Flow chartEscalation process - Flow chart
Escalation process - Flow chartGreg Rodmell
 
Key Performance Indicators
Key Performance IndicatorsKey Performance Indicators
Key Performance IndicatorsCIToolkit
 
Major roles of noc services
Major roles of noc servicesMajor roles of noc services
Major roles of noc servicesElena Benson
 
Incident and Problem management simplified
Incident and Problem management simplifiedIncident and Problem management simplified
Incident and Problem management simplifiedValentyn Barmak
 
A Step by Step Approach to Actionable Website KPIs
A Step by Step Approach to Actionable Website KPIsA Step by Step Approach to Actionable Website KPIs
A Step by Step Approach to Actionable Website KPIsUnilytics
 
Infrastructure Monitoring Maturity: Modeling Technology, Process, & Culture
Infrastructure Monitoring Maturity: Modeling Technology, Process, & CultureInfrastructure Monitoring Maturity: Modeling Technology, Process, & Culture
Infrastructure Monitoring Maturity: Modeling Technology, Process, & CultureEnterprise Management Associates
 
June2007 Implementing Itil Problem Mgmt
June2007 Implementing Itil Problem MgmtJune2007 Implementing Itil Problem Mgmt
June2007 Implementing Itil Problem MgmtIT Service and Support
 
Service delivery governance
Service delivery governanceService delivery governance
Service delivery governanceMasaf Dawood
 
CPM/PERT and Gantt charts
CPM/PERT and Gantt chartsCPM/PERT and Gantt charts
CPM/PERT and Gantt chartsVARSHA RUSTAGI
 

Tendances (20)

Gartner's ITScore for BPM Maturity
Gartner's ITScore for BPM MaturityGartner's ITScore for BPM Maturity
Gartner's ITScore for BPM Maturity
 
Project Success/Failure
Project Success/FailureProject Success/Failure
Project Success/Failure
 
itsm-legacy-to-servicenow (2).pptx
itsm-legacy-to-servicenow (2).pptxitsm-legacy-to-servicenow (2).pptx
itsm-legacy-to-servicenow (2).pptx
 
Best practices for building network operations center
Best practices for building network operations centerBest practices for building network operations center
Best practices for building network operations center
 
IT Service's Improvement Plan
IT Service's Improvement PlanIT Service's Improvement Plan
IT Service's Improvement Plan
 
ITSM(IT Service Management)
ITSM(IT Service Management)ITSM(IT Service Management)
ITSM(IT Service Management)
 
24/7 outsourced noc services
24/7 outsourced noc services24/7 outsourced noc services
24/7 outsourced noc services
 
NG BB 07 Multi-Generation Project Planning
NG BB 07 Multi-Generation Project PlanningNG BB 07 Multi-Generation Project Planning
NG BB 07 Multi-Generation Project Planning
 
IT Service Catalog: Build a Service Taxonomy in 4 Easy Steps
IT Service Catalog: Build a Service Taxonomy in 4 Easy StepsIT Service Catalog: Build a Service Taxonomy in 4 Easy Steps
IT Service Catalog: Build a Service Taxonomy in 4 Easy Steps
 
24/7 Outsourced NOC Services
24/7 Outsourced NOC Services24/7 Outsourced NOC Services
24/7 Outsourced NOC Services
 
Escalation process - Flow chart
Escalation process - Flow chartEscalation process - Flow chart
Escalation process - Flow chart
 
Key Performance Indicators
Key Performance IndicatorsKey Performance Indicators
Key Performance Indicators
 
Major roles of noc services
Major roles of noc servicesMajor roles of noc services
Major roles of noc services
 
Network Operation Center Best Practices
Network Operation Center Best PracticesNetwork Operation Center Best Practices
Network Operation Center Best Practices
 
Incident and Problem management simplified
Incident and Problem management simplifiedIncident and Problem management simplified
Incident and Problem management simplified
 
A Step by Step Approach to Actionable Website KPIs
A Step by Step Approach to Actionable Website KPIsA Step by Step Approach to Actionable Website KPIs
A Step by Step Approach to Actionable Website KPIs
 
Infrastructure Monitoring Maturity: Modeling Technology, Process, & Culture
Infrastructure Monitoring Maturity: Modeling Technology, Process, & CultureInfrastructure Monitoring Maturity: Modeling Technology, Process, & Culture
Infrastructure Monitoring Maturity: Modeling Technology, Process, & Culture
 
June2007 Implementing Itil Problem Mgmt
June2007 Implementing Itil Problem MgmtJune2007 Implementing Itil Problem Mgmt
June2007 Implementing Itil Problem Mgmt
 
Service delivery governance
Service delivery governanceService delivery governance
Service delivery governance
 
CPM/PERT and Gantt charts
CPM/PERT and Gantt chartsCPM/PERT and Gantt charts
CPM/PERT and Gantt charts
 

En vedette

Incident Escalation process Presentation
Incident Escalation process PresentationIncident Escalation process Presentation
Incident Escalation process PresentationLukas Williamson
 
Case escalation support ticket process supervisor manager powerpoint ppt slides.
Case escalation support ticket process supervisor manager powerpoint ppt slides.Case escalation support ticket process supervisor manager powerpoint ppt slides.
Case escalation support ticket process supervisor manager powerpoint ppt slides.SlideTeam.net
 
Streamlining Escalations
Streamlining EscalationsStreamlining Escalations
Streamlining EscalationsShikhar Sindhu
 
Managing a Major Incident
Managing a Major IncidentManaging a Major Incident
Managing a Major IncidentNUS-ISS
 
Business flow process 4 stages powerpoint templates 0712
Business flow process 4 stages powerpoint templates 0712Business flow process 4 stages powerpoint templates 0712
Business flow process 4 stages powerpoint templates 0712SlideTeam.net
 
ITSM Deep Dive: Prioritization, Escalation, and Alerting
ITSM Deep Dive: Prioritization, Escalation, and AlertingITSM Deep Dive: Prioritization, Escalation, and Alerting
ITSM Deep Dive: Prioritization, Escalation, and AlertingJesse Andrew
 
Six Sigma the best ppt
Six Sigma the best pptSix Sigma the best ppt
Six Sigma the best pptRabia Sgh S
 
Total quality management
Total quality managementTotal quality management
Total quality managementMainak Ghosh
 
Staff In Lower School
Staff In Lower SchoolStaff In Lower School
Staff In Lower Schoolcrossways
 
Problem resolution presentation
Problem resolution presentationProblem resolution presentation
Problem resolution presentationSpeakDawn
 
Managing Project Escalations Webinar by KW3 Consulting
Managing Project Escalations Webinar by KW3 ConsultingManaging Project Escalations Webinar by KW3 Consulting
Managing Project Escalations Webinar by KW3 ConsultingKirk Williams
 
The reliability of using vitek 2 compact system to detect
The reliability of using vitek 2 compact system to detectThe reliability of using vitek 2 compact system to detect
The reliability of using vitek 2 compact system to detectAlexander Decker
 
Budget justification 1
Budget justification 1Budget justification 1
Budget justification 1dicosmo178
 

En vedette (19)

Incident Escalation process Presentation
Incident Escalation process PresentationIncident Escalation process Presentation
Incident Escalation process Presentation
 
Escalation lets do it right
Escalation lets do it rightEscalation lets do it right
Escalation lets do it right
 
Case escalation support ticket process supervisor manager powerpoint ppt slides.
Case escalation support ticket process supervisor manager powerpoint ppt slides.Case escalation support ticket process supervisor manager powerpoint ppt slides.
Case escalation support ticket process supervisor manager powerpoint ppt slides.
 
MHA Case Escalation Process
MHA Case Escalation ProcessMHA Case Escalation Process
MHA Case Escalation Process
 
Incident Management
Incident ManagementIncident Management
Incident Management
 
Streamlining Escalations
Streamlining EscalationsStreamlining Escalations
Streamlining Escalations
 
Managing a Major Incident
Managing a Major IncidentManaging a Major Incident
Managing a Major Incident
 
Business flow process 4 stages powerpoint templates 0712
Business flow process 4 stages powerpoint templates 0712Business flow process 4 stages powerpoint templates 0712
Business flow process 4 stages powerpoint templates 0712
 
ITSM Deep Dive: Prioritization, Escalation, and Alerting
ITSM Deep Dive: Prioritization, Escalation, and AlertingITSM Deep Dive: Prioritization, Escalation, and Alerting
ITSM Deep Dive: Prioritization, Escalation, and Alerting
 
Six Sigma the best ppt
Six Sigma the best pptSix Sigma the best ppt
Six Sigma the best ppt
 
Total quality management
Total quality managementTotal quality management
Total quality management
 
TPI Kaizen Event
TPI Kaizen EventTPI Kaizen Event
TPI Kaizen Event
 
Staff In Lower School
Staff In Lower SchoolStaff In Lower School
Staff In Lower School
 
Problem resolution presentation
Problem resolution presentationProblem resolution presentation
Problem resolution presentation
 
Managing Project Escalations Webinar by KW3 Consulting
Managing Project Escalations Webinar by KW3 ConsultingManaging Project Escalations Webinar by KW3 Consulting
Managing Project Escalations Webinar by KW3 Consulting
 
The reliability of using vitek 2 compact system to detect
The reliability of using vitek 2 compact system to detectThe reliability of using vitek 2 compact system to detect
The reliability of using vitek 2 compact system to detect
 
Folder Organisation
Folder OrganisationFolder Organisation
Folder Organisation
 
Budget justification 1
Budget justification 1Budget justification 1
Budget justification 1
 
Graham Winch
Graham WinchGraham Winch
Graham Winch
 

Similaire à Technical Escalations Best Practices

Benefiting from a Quality Problem Management Program
Benefiting from a Quality Problem Management ProgramBenefiting from a Quality Problem Management Program
Benefiting from a Quality Problem Management ProgramHDI Orange County
 
Operating Excellence is built on Corrective & Preventive Actions
Operating Excellence is built on Corrective & Preventive ActionsOperating Excellence is built on Corrective & Preventive Actions
Operating Excellence is built on Corrective & Preventive ActionsAtanu Dhar
 
Deal With Production Issues - The ITIL Way
Deal With Production Issues - The ITIL WayDeal With Production Issues - The ITIL Way
Deal With Production Issues - The ITIL WayLinpei Zhang
 
Asq toronto10 jan2007effectcorraction
Asq toronto10 jan2007effectcorractionAsq toronto10 jan2007effectcorraction
Asq toronto10 jan2007effectcorractionOmnex Inc.
 
2.) services (people & culture)
2.) services (people & culture)2.) services (people & culture)
2.) services (people & culture)Jeff Green
 
Problem Solving Methodology 2011 - 2014
Problem Solving Methodology 2011 - 2014Problem Solving Methodology 2011 - 2014
Problem Solving Methodology 2011 - 2014snoonan
 
Bally chohan support
Bally chohan supportBally chohan support
Bally chohan supportdubai
 
Bally chohan support (Bally Chohan Bally )
Bally chohan support (Bally Chohan Bally )Bally chohan support (Bally Chohan Bally )
Bally chohan support (Bally Chohan Bally )dubai
 
Bally chohan support
Bally chohan supportBally chohan support
Bally chohan supportdubai
 
Lean six sigma tollgate checklists
Lean six sigma tollgate checklistsLean six sigma tollgate checklists
Lean six sigma tollgate checklistsSteven Bonacorsi
 
Lean six sigma tollgate checklists
Lean six sigma tollgate checklistsLean six sigma tollgate checklists
Lean six sigma tollgate checklistsSteven Bonacorsi
 
Creating a compliance assessment program on a tight budget
Creating a compliance assessment program on a tight budgetCreating a compliance assessment program on a tight budget
Creating a compliance assessment program on a tight budgetAshley Deuble
 
Closed Loop Corrective Action
Closed Loop Corrective ActionClosed Loop Corrective Action
Closed Loop Corrective Actionahmad bassiouny
 
pm_training_-_process_tool_v1.4.pptx
pm_training_-_process_tool_v1.4.pptxpm_training_-_process_tool_v1.4.pptx
pm_training_-_process_tool_v1.4.pptxJayz41
 
Amberly Buckner Resume 2
Amberly Buckner Resume 2Amberly Buckner Resume 2
Amberly Buckner Resume 2Amberly Buckner
 

Similaire à Technical Escalations Best Practices (20)

Benefiting from a Quality Problem Management Program
Benefiting from a Quality Problem Management ProgramBenefiting from a Quality Problem Management Program
Benefiting from a Quality Problem Management Program
 
Operating Excellence is built on Corrective & Preventive Actions
Operating Excellence is built on Corrective & Preventive ActionsOperating Excellence is built on Corrective & Preventive Actions
Operating Excellence is built on Corrective & Preventive Actions
 
Deal With Production Issues - The ITIL Way
Deal With Production Issues - The ITIL WayDeal With Production Issues - The ITIL Way
Deal With Production Issues - The ITIL Way
 
Asq toronto10 jan2007effectcorraction
Asq toronto10 jan2007effectcorractionAsq toronto10 jan2007effectcorraction
Asq toronto10 jan2007effectcorraction
 
Service operations
Service operationsService operations
Service operations
 
2.) services (people & culture)
2.) services (people & culture)2.) services (people & culture)
2.) services (people & culture)
 
San resume 5
San resume 5San resume 5
San resume 5
 
Problem Solving Methodology 2011 - 2014
Problem Solving Methodology 2011 - 2014Problem Solving Methodology 2011 - 2014
Problem Solving Methodology 2011 - 2014
 
Bally chohan support
Bally chohan supportBally chohan support
Bally chohan support
 
Bally chohan support (Bally Chohan Bally )
Bally chohan support (Bally Chohan Bally )Bally chohan support (Bally Chohan Bally )
Bally chohan support (Bally Chohan Bally )
 
Bally chohan support
Bally chohan supportBally chohan support
Bally chohan support
 
Zodwa Maseko.CV
Zodwa Maseko.CVZodwa Maseko.CV
Zodwa Maseko.CV
 
Bestpractices
BestpracticesBestpractices
Bestpractices
 
Lean six sigma tollgate checklists
Lean six sigma tollgate checklistsLean six sigma tollgate checklists
Lean six sigma tollgate checklists
 
Lean six sigma tollgate checklists
Lean six sigma tollgate checklistsLean six sigma tollgate checklists
Lean six sigma tollgate checklists
 
Creating a compliance assessment program on a tight budget
Creating a compliance assessment program on a tight budgetCreating a compliance assessment program on a tight budget
Creating a compliance assessment program on a tight budget
 
8 D Report
8 D Report8 D Report
8 D Report
 
Closed Loop Corrective Action
Closed Loop Corrective ActionClosed Loop Corrective Action
Closed Loop Corrective Action
 
pm_training_-_process_tool_v1.4.pptx
pm_training_-_process_tool_v1.4.pptxpm_training_-_process_tool_v1.4.pptx
pm_training_-_process_tool_v1.4.pptx
 
Amberly Buckner Resume 2
Amberly Buckner Resume 2Amberly Buckner Resume 2
Amberly Buckner Resume 2
 

Technical Escalations Best Practices