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Match Management
Global GIP Match Challenge

• 45% Match Rate in Term 2011-2012
• 55% Match Rata in Q3 2012
• Globally it takes average 80 days to match a
  TN/EP
• 28% TN/EP will be matched in 1 month
Bottlenecks for GIP ICX Match

TN                    EP                  LC

 Low commitment        No proper EP        Low commitment
 Picky in selection    Slow in response    Communication
 Slow in response      Change decision     Difficult to track
Bottlenecks for GIP OGX Match

EP                    TN                    LC

 Picky in selection    No proper TN          Low commitment
 Low commitment        Slow in response      Communication
 Slow in response      Picky in selection    Difficult to track
Great Match Rate=

Supply common sense among membership
+ Good supplier management
+ Great match management
+ Culture of delivering the promise/being
professional
1
Supply common sense
   --Sell what we have
Supply Common Sense
Currently, we have 3,187 TN opportunities.
Currently, we have 5,786 EP opportunities.
75% of them are raised in 2012.
Supply Common Sense
-Background/Working Field: What opportunities we
can provide? How many?
-Top suppliers: Who are the top suppliers?
-Language: What are the top languages
-Timeline: When do we have them
Supply Common Sense
-Background/Working Field: What opportunities
we can provide? How many?
-Top suppliers: Who are the top suppliers?
-Language: What are the top languages
-Timeline: When do we have them
Supply Common Sense
1. What is the scale of different opportunities we are
providing?-TN

                                     Scarce Resources
Supply Common Sense
1. What is the scale of different opportunities we are
providing?-EP


                                    Scarce Resources
Supply Common Sense
• AIESEC has much more business background
  students
• Electrical & Electronics & Industrial & Mechanical
  Engineering is our top Engineering Profile; But globally
  we have only around 20 EP with working experience
  with each background
• 60% EP of Social Science studies Psychology; Social
  work has most EP with working experiences(560)
Supply Common Sense
• 68% EP of Law Background has business law
  background. Globally we have only around 30 EP who
  has working experience in law
• 62% EP of Other Technical Background has Advanced
  Mathematics background; Tourism has most EP with
  working experiences(200)
Supply Common Sense
We really have very few EP who have following
academic background:
 -Architecture                    -Food Engineering
 -Fashion & Design                -Genetic Engineering
 -Graphic Design                  -General & Inorganic Chemistry
 -Children Education Profession   -Horticulture
 -Aerospace Engineering           -Land & Water Management
 -Automotive Engineering          -Medicine & Healthcare
 -Chemical Engineering            -Molecular Biology
 -Civil Engineering               Process Engineering / Bioprocess
 -Environmental Engineering       Microbiology
 -Agriculture                     Biophysics
 -Biochemistry                    Animal Products Technology
 -Hydromechanics                  Construction
 -Plant Products Technology       Fermentation Technology
   Don’t raise them unless you are sure about supply
Supply Common Sense
 Backgrounds which have more than 200 EP with
 working experience
Database management              Introduction to Management / Business
Tourism                          Administration
Child (Youth) Education          Organisation Management + Planning
Foreign Languages Education      Project Management
Introductory Teaching            Financial Planning + Budgeting
Social work                      HR resources
Public Relations                 Marketing
Corporate Community Engagement
Event Management
Hotel + Restaurant Management
Supply Common Sense
-Background/Working Field: What opportunities we
can provide? How many?
-Top suppliers: Who are the top suppliers?
-Language: What are the top languages
-Timeline: When do we have them
Supply Common Sense
2. Who are the top provider for main products?

  Use supply world map to have an overview:
  http://www.myaiesec.net/content/viewfile.do?operat
  ion=fileview&contentid=10239703
Supply Common Sense
2. Who are the top provider for main products?

  EP:
  • Business background (All over the world)
  • Technical background (Brazil, Colombia, Mexico,
    Tunisia, Ukraine, Russia, Poland, Turkey, India,
    Germany)
  • Teaching background (English speaking, Poland,
    Ukraine, China)
Supply Common Sense
2. Who are the top provider for main products?

  TN:
  • Business background (All over the world)
  • Technical background (Most of WENA countries
    offer technical TNs, esp IT)
  • Teaching background (Most of emerging market,
    esp MoC, Indonesia, Russia, etc)
Supply Common Sense
-Background/Working Field: What opportunities we
can provide? How many?
-Top suppliers: Who are the top suppliers?
-Language: What are the top languages
-Timeline: When do we have them
Supply Common Sense
-Background/Working Field: What opportunities we
can provide? How many?
-Top suppliers: Who are the top suppliers?
-Language: What are the top languages
-Timeline: When do we have them
Supply Common Sense
4. Timeline and Duration
                           Realization Timeline

                                       596
                                 536
                                                   505
                                             450
   379         401         388                           388
         325                                                   332
                                                                     308
                     256




   Jan   Feb   Mar   Apr   May   Jun   Jul   Aug   Sep   Oct   Nov   Dec
2
Supplier management
 --Match when we have
Supplier Management
5 Key Actions for Supplier Management

                       Create             Align




                 Evaluate                         Track



                                Support
Case study of AIESEC Germany:
SUB-Product delivery
Search tools by sub-product to track supply progress
To help with delivery based on sub-products we filter all our EPs from AFT
and classify them according to sub-products, so on our EP search tool you
will find EPs split by the one sub-product they are best belonging too. For
Engineering and IT we further break these down to more specific profiles
they belong too.
                                                              German EP
                                                              Search Tool:
                                                              http://bit.ly/TB
                                                              YAIZ
Case study of AIESEC Germany:
SUB-Product Segmentation
Using DAAL to build for segmentation
Reviewed potential supply in each sub-segment to identify most suitable
duration, realization peaks for these TNs. Further broke this down by
language to identify demand for specific language requirements (German)
and then identified top supply entities for these type of TNs.

                                                          Blue Bar (left
                                                          axis): International
                                                          supply Marketing
                                                          TNs
                                                          Red Line (right
                                                          axis): International
                                                          supply German
                                                          Language Marketing
                                                          TNs
3
Match management
--Match when we have
Matching bottlenecks
15x Bottlenecks.
1. Clarity of TN expectations
2. Intern / Company waiting for better opportunities
3. Delays in matching process from EP / TN side.
4. Communication between from EP / TN side.
5. Too many opportunities for EP / TN
6. Difficult to mange large scale of applications from TN side
7. Member knowledge and experience to deliver.
8. Culture of Organization
9. Pricing Incentives
10. Language Standard
11. Specific request from TN side.
12. Transition of accounts
13. Outdated TN forms
14. Difficult to track delivery
15. Promotion Channels
Matching bottlenecks
6 Bottlenecks of doom for the network.

1. Incentives driven through EP/TN pricing model
2. Communication and matching process
3. Lack of proactively opportunity sourcing
4. Expectations and Opportunity Management
5. Knowledge and use of EP/TN forms
6. Lack of match progress tracking
Matching bottlenecks
Incentives driven through EP/TN pricing
model.
Companies
• Partial payment up front for raising of TN fee to ensure
  commitment

Exchange Participants
• Higher portion of EP fee paid upon raising to ensure high
  motivation to be on database
• Set duration for EP forms on system, old forms rejected or
  pay extra fee to extend this duration
Matching bottlenecks
Communication and matching process –
Part i
Companies
• Set timeline for shortlisting and candidate selection through
  TN contract
• Prepare second shortlist during first round of selection
• Physical follow up meeting during shortlisting process to
  follow up company
• Manage first round of selection for the company internal in
  AIESEC so company will have less Interview rounds
  Internally
Matching bottlenecks
Communication and matching process –
Part iI
Exchange Participants
• Tracking of EP application
• TN manager follow up of non responsive TNs
• Education on TN selection and application process from ICX
• Regular communication with EP during matching process to
  ensure they are continued to be motivated and active in
  applying
Matching bottlenecks
Lack of proactive opportunity sourcing
Headhunt candidates for TN
• Proactive supply search
• Contact Sending entity/ Candidate in smart way
• Pocket recruitment for company –should start even during
  contract negotiation
Matching bottlenecks
Expectations and opportunity management.

Companies
• Set expectations on a set number of shortlists delivered per
  company
• Best EPs are coming from the first shortlists
• Propose JDs for standard profiles
• Questions company JD to ensure clarity

Exchange Participants:
• Present EPs less opportunities through
• EP buddy works as consultants supporting EP through
  matching process
Matching bottlenecks
Knowledge and use of EP/TN forms

1. Conduct education for uploading form
-Only choose main working filed (TN)
-Only choose main background(EP)
-Write JD carefully and comprehensively
-Use company introduction and trainee testimonials
Matching bottlenecks
Knowledge and use of EP/TN forms
GEP Case study: Clear application requirement




                                Upload
                                TN form
Matching bottlenecks
Knowledge and use of EP/TN forms
GEP Case study: Clear application requirement




                                Upload
                                TN form
Matching bottlenecks
Knowledge and use of EP/TN forms
GEP Case study: Use survey to filter applicants




                                             Screeing
2                     Solution
GEP Application Process:
b. EP survey to collect most critical information you need
Matching bottlenecks
Knowledge and use of EP/TN forms
GEP Case study: Advertise TN in smart way

Learn from Alcatel-Lucent
http://www.myaiesec.net/content/viewwiki.do?contentid=10005063



                                       Why company
                                       want AIESEC
                                       interns?

                                       Upload
                                       TN form
Matching bottlenecks
Knowledge and use of EP/TN forms
GEP Case study: Advertise TN in smart way

Learn from Alcatel-Lucent
http://www.myaiesec.net/content/viewwiki.do?contentid=10005063



                                              Stories of Interns




                                       Upload
                                       TN form
Matching bottlenecks
Lack of matching progress tracking

• Set milestones in matching progress and track milestones
  of your TNs/EPs
• In-time feedback and on-spot problem solving
• In-time adjustment of delivery process based on reality
• Make sure account transition happens probably
4
     Culture
--Deliver our promise
Case study of Czech Republic
• Measuring matching duration (average 38,76 days, the
  best LC average 19,5 days)
• Make sure LCs are aware that iGIP has 2 entities– Sales
  and AM
• NST responsible for matching support and country
  cooperation
• Recognize match and re-raise
Great Match Rate=

Supply common sense among membership
+ Good supplier management
+ Great match management
+ Culture of delivering the promise/being
professional

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Match management

  • 2. Global GIP Match Challenge • 45% Match Rate in Term 2011-2012 • 55% Match Rata in Q3 2012 • Globally it takes average 80 days to match a TN/EP • 28% TN/EP will be matched in 1 month
  • 3. Bottlenecks for GIP ICX Match TN EP LC Low commitment No proper EP Low commitment Picky in selection Slow in response Communication Slow in response Change decision Difficult to track
  • 4. Bottlenecks for GIP OGX Match EP TN LC Picky in selection No proper TN Low commitment Low commitment Slow in response Communication Slow in response Picky in selection Difficult to track
  • 5. Great Match Rate= Supply common sense among membership + Good supplier management + Great match management + Culture of delivering the promise/being professional
  • 6. 1 Supply common sense --Sell what we have
  • 7. Supply Common Sense Currently, we have 3,187 TN opportunities. Currently, we have 5,786 EP opportunities. 75% of them are raised in 2012.
  • 8. Supply Common Sense -Background/Working Field: What opportunities we can provide? How many? -Top suppliers: Who are the top suppliers? -Language: What are the top languages -Timeline: When do we have them
  • 9. Supply Common Sense -Background/Working Field: What opportunities we can provide? How many? -Top suppliers: Who are the top suppliers? -Language: What are the top languages -Timeline: When do we have them
  • 10. Supply Common Sense 1. What is the scale of different opportunities we are providing?-TN Scarce Resources
  • 11. Supply Common Sense 1. What is the scale of different opportunities we are providing?-EP Scarce Resources
  • 12. Supply Common Sense • AIESEC has much more business background students • Electrical & Electronics & Industrial & Mechanical Engineering is our top Engineering Profile; But globally we have only around 20 EP with working experience with each background • 60% EP of Social Science studies Psychology; Social work has most EP with working experiences(560)
  • 13. Supply Common Sense • 68% EP of Law Background has business law background. Globally we have only around 30 EP who has working experience in law • 62% EP of Other Technical Background has Advanced Mathematics background; Tourism has most EP with working experiences(200)
  • 14. Supply Common Sense We really have very few EP who have following academic background: -Architecture -Food Engineering -Fashion & Design -Genetic Engineering -Graphic Design -General & Inorganic Chemistry -Children Education Profession -Horticulture -Aerospace Engineering -Land & Water Management -Automotive Engineering -Medicine & Healthcare -Chemical Engineering -Molecular Biology -Civil Engineering Process Engineering / Bioprocess -Environmental Engineering Microbiology -Agriculture Biophysics -Biochemistry Animal Products Technology -Hydromechanics Construction -Plant Products Technology Fermentation Technology Don’t raise them unless you are sure about supply
  • 15. Supply Common Sense Backgrounds which have more than 200 EP with working experience Database management Introduction to Management / Business Tourism Administration Child (Youth) Education Organisation Management + Planning Foreign Languages Education Project Management Introductory Teaching Financial Planning + Budgeting Social work HR resources Public Relations Marketing Corporate Community Engagement Event Management Hotel + Restaurant Management
  • 16. Supply Common Sense -Background/Working Field: What opportunities we can provide? How many? -Top suppliers: Who are the top suppliers? -Language: What are the top languages -Timeline: When do we have them
  • 17. Supply Common Sense 2. Who are the top provider for main products? Use supply world map to have an overview: http://www.myaiesec.net/content/viewfile.do?operat ion=fileview&contentid=10239703
  • 18. Supply Common Sense 2. Who are the top provider for main products? EP: • Business background (All over the world) • Technical background (Brazil, Colombia, Mexico, Tunisia, Ukraine, Russia, Poland, Turkey, India, Germany) • Teaching background (English speaking, Poland, Ukraine, China)
  • 19. Supply Common Sense 2. Who are the top provider for main products? TN: • Business background (All over the world) • Technical background (Most of WENA countries offer technical TNs, esp IT) • Teaching background (Most of emerging market, esp MoC, Indonesia, Russia, etc)
  • 20. Supply Common Sense -Background/Working Field: What opportunities we can provide? How many? -Top suppliers: Who are the top suppliers? -Language: What are the top languages -Timeline: When do we have them
  • 21.
  • 22. Supply Common Sense -Background/Working Field: What opportunities we can provide? How many? -Top suppliers: Who are the top suppliers? -Language: What are the top languages -Timeline: When do we have them
  • 23. Supply Common Sense 4. Timeline and Duration Realization Timeline 596 536 505 450 379 401 388 388 325 332 308 256 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
  • 25. Supplier Management 5 Key Actions for Supplier Management Create Align Evaluate Track Support
  • 26. Case study of AIESEC Germany: SUB-Product delivery Search tools by sub-product to track supply progress To help with delivery based on sub-products we filter all our EPs from AFT and classify them according to sub-products, so on our EP search tool you will find EPs split by the one sub-product they are best belonging too. For Engineering and IT we further break these down to more specific profiles they belong too. German EP Search Tool: http://bit.ly/TB YAIZ
  • 27. Case study of AIESEC Germany: SUB-Product Segmentation Using DAAL to build for segmentation Reviewed potential supply in each sub-segment to identify most suitable duration, realization peaks for these TNs. Further broke this down by language to identify demand for specific language requirements (German) and then identified top supply entities for these type of TNs. Blue Bar (left axis): International supply Marketing TNs Red Line (right axis): International supply German Language Marketing TNs
  • 29. Matching bottlenecks 15x Bottlenecks. 1. Clarity of TN expectations 2. Intern / Company waiting for better opportunities 3. Delays in matching process from EP / TN side. 4. Communication between from EP / TN side. 5. Too many opportunities for EP / TN 6. Difficult to mange large scale of applications from TN side 7. Member knowledge and experience to deliver. 8. Culture of Organization 9. Pricing Incentives 10. Language Standard 11. Specific request from TN side. 12. Transition of accounts 13. Outdated TN forms 14. Difficult to track delivery 15. Promotion Channels
  • 30. Matching bottlenecks 6 Bottlenecks of doom for the network. 1. Incentives driven through EP/TN pricing model 2. Communication and matching process 3. Lack of proactively opportunity sourcing 4. Expectations and Opportunity Management 5. Knowledge and use of EP/TN forms 6. Lack of match progress tracking
  • 31. Matching bottlenecks Incentives driven through EP/TN pricing model. Companies • Partial payment up front for raising of TN fee to ensure commitment Exchange Participants • Higher portion of EP fee paid upon raising to ensure high motivation to be on database • Set duration for EP forms on system, old forms rejected or pay extra fee to extend this duration
  • 32. Matching bottlenecks Communication and matching process – Part i Companies • Set timeline for shortlisting and candidate selection through TN contract • Prepare second shortlist during first round of selection • Physical follow up meeting during shortlisting process to follow up company • Manage first round of selection for the company internal in AIESEC so company will have less Interview rounds Internally
  • 33. Matching bottlenecks Communication and matching process – Part iI Exchange Participants • Tracking of EP application • TN manager follow up of non responsive TNs • Education on TN selection and application process from ICX • Regular communication with EP during matching process to ensure they are continued to be motivated and active in applying
  • 34. Matching bottlenecks Lack of proactive opportunity sourcing Headhunt candidates for TN • Proactive supply search • Contact Sending entity/ Candidate in smart way • Pocket recruitment for company –should start even during contract negotiation
  • 35. Matching bottlenecks Expectations and opportunity management. Companies • Set expectations on a set number of shortlists delivered per company • Best EPs are coming from the first shortlists • Propose JDs for standard profiles • Questions company JD to ensure clarity Exchange Participants: • Present EPs less opportunities through • EP buddy works as consultants supporting EP through matching process
  • 36. Matching bottlenecks Knowledge and use of EP/TN forms 1. Conduct education for uploading form -Only choose main working filed (TN) -Only choose main background(EP) -Write JD carefully and comprehensively -Use company introduction and trainee testimonials
  • 37. Matching bottlenecks Knowledge and use of EP/TN forms GEP Case study: Clear application requirement Upload TN form
  • 38. Matching bottlenecks Knowledge and use of EP/TN forms GEP Case study: Clear application requirement Upload TN form
  • 39. Matching bottlenecks Knowledge and use of EP/TN forms GEP Case study: Use survey to filter applicants Screeing
  • 40. 2 Solution GEP Application Process: b. EP survey to collect most critical information you need
  • 41. Matching bottlenecks Knowledge and use of EP/TN forms GEP Case study: Advertise TN in smart way Learn from Alcatel-Lucent http://www.myaiesec.net/content/viewwiki.do?contentid=10005063 Why company want AIESEC interns? Upload TN form
  • 42. Matching bottlenecks Knowledge and use of EP/TN forms GEP Case study: Advertise TN in smart way Learn from Alcatel-Lucent http://www.myaiesec.net/content/viewwiki.do?contentid=10005063 Stories of Interns Upload TN form
  • 43. Matching bottlenecks Lack of matching progress tracking • Set milestones in matching progress and track milestones of your TNs/EPs • In-time feedback and on-spot problem solving • In-time adjustment of delivery process based on reality • Make sure account transition happens probably
  • 44. 4 Culture --Deliver our promise
  • 45. Case study of Czech Republic • Measuring matching duration (average 38,76 days, the best LC average 19,5 days) • Make sure LCs are aware that iGIP has 2 entities– Sales and AM • NST responsible for matching support and country cooperation • Recognize match and re-raise
  • 46. Great Match Rate= Supply common sense among membership + Good supplier management + Great match management + Culture of delivering the promise/being professional

Notes de l'éditeur

  1. Compare TN & EP available: a. Law (no big market); b. Social science (potential TN market with good EP supply); Accounting? c. Nature& life science, Engineering needs EP to drive TN
  2. 60% EP of Social Science studies Psychology; 68% EP of Law Background has business law background; Electrical & Electronics & Industrial & Mechanical Engineering is our top Engineering Profile
  3. Backgrounds which have more than 200 EP with working experience
  4. Winter Peak – Raised, Nov-DecSummer Peak – Raised, May-Jun
  5. Winter Peak – Raised, Nov-DecSummer Peak – Raised, May-Jun
  6. Winter Peak – Raised, Nov-DecSummer Peak – Raised, May-Jun
  7. Winter Peak – Raised, Nov-DecSummer Peak – Raised, May-Jun
  8. Winter Peak – Raised, Nov-DecSummer Peak – Raised, May-Jun
  9. Winter Peak – Raised, Nov-DecSummer Peak – Raised, May-Jun
  10. Winter Peak – Raised, Nov-DecSummer Peak – Raised, May-Jun
  11. Winter Peak – Raised, Nov-DecSummer Peak – Raised, May-Jun
  12. Winter Peak – Raised, Nov-DecSummer Peak – Raised, May-Jun