Gives an overview on knowledge and knowledge management. Discusses the various knowledge management processes and systems necessary for effective knowledge management practice.
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Knowledge Management: Processes and Systems
1. KNOWLEDGE MANAGEMENT:
PROCESSES AND SYSTEMS
2nd Annual Conference of Nigerian Library Association
Ebonyi State Chapter
Theme: Leveraging ICTs and Knowledge Management for
Sustainable Development in Nigeria.
30th Nov-3rd Dec, 2016
2. Magnus O. Igbinovia (CLN)
University of Ibadan,
Nigeria
infor.migbinovia@gmail.com
Ikenwe, Iguehi Joy (CLN)
Ambrose Alli University, Ekpoma
Nigeria
Ikenweiguehi@yahoo.com
AUTHORS
3. Introduction
Knowledge is best conceptualized using
the DIKW chain
Types of Knowledge: Tacit and Explicit
knowledge.
What Is
Knowledge
?
Wisdom: applied
knowledge
Knowledge: organized
information
Information: linked
elements
Data: discrete elements
TACIT
KNOWLEDGE
• Difficult to decode
and communicate
• Personal
• Context-based
• Hard to formalize
• Uncodified
• Requires special
mode of transfer
EXPLICIT
KNOWLEDGE
• Codified
• Easy to transfer
• Embedded in
physical formants
• Easily captured,
shared and
leveraged.
4. Concept of Knowledge Management (KM)
† =
The aim is aimed at using the knowledge of an organization to meet organizational
goals.
knowledge Management KM
Developing KM
REASONS:
Productivity;
Effective and efficient services
delivery;
Collaboration;
Knowledge sharing;
Quick decision making;
Shared best practices;
Reduces the workplace uncertainty;
Globalization;
Innovation
STRATEGIES:
Identify the need for knowledge;
Initiate knowledge sharing culture
Establish knowledge located in the
organization and create new knowledge;
Codification and organization of
knowledge; Knowledge documentation,
storage, up-date and retrieval.
5. TRIPARTITE NATURE OF KNOWLEDGE MANAGEMENT (KM)
The major components of KM are people, processes and systems (PPS)
Determines the effectiveness of any KM practice
They works in relation to one another to achieve any knowledge
management objective(s).
Theinterrelatednessofthese
componentsseemtosuggest
ThatKMisasystem.
PEOPLE
PROCESSES
KM
SYSTEMS
7. KMP: CREATING NEW KNOWLEDGE
The goal of every KMP is to create new knowledge and manage the old.
Socialization: Tacit to tacit
Externalization: Tacit to explicit
Combination: Explicit to explicit
Internalization: Explicit to tacit
9. KNOWLEDGE MANAGEMENT SYSTEM (KMS)
Knowledge portal:
Web based application.
Provides access to information.
Promotes collaboration between
producers and users.
Functions:
o gathering,
o categorization,
o distribution,
o publish,
o personalization,
o search/navigate knowledge
• Exampe of knowledge portal is the climate change knowledge portal
(http://sdwebx.worldbank.org/climateportal/)
10. Database Management System (DBMS)
Compute application that interracst with users, applications and database to capture,
analyse and make data available to end users.
collaboration between knowledge producers
and consumers.
storing of knowledge in an easily retrievable
manner.
platform for designing information and
organising knowledge.
Examples: Access by Microsoft; Oracle Lite,
8I, MySQL by Oracle.
11. Electronic Mail
collaborative tool for
communication
facilitate knowledge gathering,
sharing and collaboration within
members of an organization.
Facilitates knowledge elicitation.
Examples: (web based): Gmail,
Yahoo mail, Outlook.com
Data wares
powerful collaboration software.
Enables exchange of ideas on a
network .
group decision making support
Examples are video/audio conferencing, intranets, internet,
wikis, project management systems, workflow systems
12. Content Management System
creation and modification of digital contents.
multiple users working in a collaborative environment.
creation, management, and distribution of content on the intranet, extranet, or a
website
Support collaboration
Aids externalization
Aids internalization.
Examples:
o Java
o Microsoft ASP.NET,
o Microsoft PHP etc
13. 6. RELATIONSHIP BETWEEN KM PROCESSES AND SYSTEMS
Complimentary relationship.
Interrelatedness
Figure 4: KM Technologies Integrated KM Cycle (Source from Dalkir, K.,2005
15. Knowledge management is a fundamental practice for any organization
to survive in the 21st century and key to organization's success
The major components are people, processes and systems and they are
interconnected, functioning together to achieve a common goal.
Processes are all activities required to create new knowledge and manage
the already existing one.
Systems are technologies and tools that support process and people in
knowledge management practice.
CONCLUSION
16. Carryout knowledge auditing as a preliminary step towards KM practice
and this should be done at regularly as KM is in a continuum.
Spur knowledge sharing culture within your organization.
Integrate all organizational members into KM processes with utmost
fairness and equality
Build up/ develop systems, tools or technologies that supports people and
processes in KM practice