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As designers, we are lucky enough to get to interact with many different types of people during the course of our work. We observe people using technology and proposed design solutions. While working on our projects, we collaborate directly with our team, clients, and stakeholders to bring a solution to life. All of this interaction exposes us to lots of body language. The language of the body offers up many hints and insights into what people are thinking and feeling. It’s been said that our bodies tell what is really on our minds, and it’s important to know not only what others might be telling you but what you could be telling them. It’s important for designers to have a fundamental understanding of body language and what are key signs to look for when interacting with users or project teams. There are key patterns that, when observed correctly, can tell you if someone is supportive of your idea, hiding their true feelings, or simply sitting back and daydreaming the meeting away. Observing non-verbal communication cues is only one side of the coin, though—the other side being your own body language. Inherently knowing the patterns and signs of the body opens your eyes to the messages you might be giving off. The ability to manage your own body language is something that can be learned and mastered, helping you become a better collaborator and communicator. Participants will walk away from this session with basic knowledge of how to read and respond to common non-verbal communication patterns and learn how to better manage their own non-verbal communication. They will be armed with additional resources to continue on their path of mastering the language of the body.
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COMMUNICATION SKILLS NONVERBAL COMMUNICATION
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10.
In middle east,
nodding the head down means agreement, while nodding it up is disagreement
11.
JAPAN Nodding up and
down doesn’t have to be a yes or no, it could simply mean someone is listening!
12.
TOUCHING
13.
RUSSIA When a Russian
touches another in conversation, it’s a sign of confidence.
14.
JAPAN Don’t forget to
get permission before getting too close
15.
CHINA Keep your distance!
Especially from your opposite sex.
16.
EYE CONTACT
17.
MIDDLE EAST AND
ASIA Unless your looking for a fight, lower your gaze!
18.
LATIN AMERICA Good eye
contact is important in both social and business situations
19.
POSTURES
20.
ARGENTINA Standing with your
hands on the hips suggests anger or challenge
21.
TAIWAN Don’t slouch, its
disrespect!
22.
ASIA No matter how
pretty your soles are, we don’t want to see them!
23.
CONCLUSION Before you go
travelling, let us know, we can save you from lot of embarrassment and perhaps some pain!
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