effective communication

1. MIS, FBS, University of Dhaka

2. Presented To:
Fahami Ahsan
Mazmum
Leturer of MIS
University of Dhaka
Effective Communication

4. Presented by
MIS
, FBS, University of Dhaka

5. The Team
Muhammad Muhyminul Islam
Tanjina Sultana Tania
Azmery Sultana
Rahman Romel
Sumaiya Siddiqua
Iffat jahan Imi

6. What is communication
The communication is what allows
us to interact with other people;
without it, we would be unable to
share knowledge or experiences
with outside of ourselves.
Common forms of communication
include speaking, writing, gestures,
touch and broadcasting.
• Wikipedia definition

7. Process of communication
• Communication is the process of sending
and receiving information among people…
Feedback
receiver sender
Medium
Encode Decode
SENDER RECEIVER

8. Meaning and definition
Meaning-
Effective Communication is a two way process – sending the right
message and to the right person.
It is important to know the psychology of the people you are
interacting with for communication to be effective.
Effective communication includes all the aspects of visual, auditory to
appeal the listener.
Definition-
“Effective communication is the communication which produces
intended or desired result”

10. Uses of effective communication
•Effective communication helps to understand a person or situation in a
better way.
•It enables us to solve the differences, build trust and respect in the
organization.
•Sometimes our message is misunderstood or we misunderstand the
received message, effective communication helps us to resolve problems
with both’s point of view.
•Effective communication helps us to connect well with kids, spouse,
boss, colleagues, etc.
•It helps us in decision making.

11. The 7c’s of effective communication
1. Completeness
2. Conciseness
3. Consideration
4. Clarity
5. Concreteness
6. Courtesy
7. Correctness.

12. Completeness
`
•The information conveyed in the message should be complete for the
communication to be effective.
•Complete communication enhances the reputation of the organization.
•Complete information helps in better decision making as it serves all the
desired and crucial information.
•Complete information persuades the audience.

14. Conciseness
•Conciseness means communicating what you want to
convey in least possible words.
•Conciseness is a necessity for effective communication.
•Concise message is more appealing and comprehensive to
the audience.
•Concise messages are non repetitive in nature.

15. Consideration
•Effective communication must take audience into
consideration by knowing the viewpoints, back ground,
mindset, educational level and etc.
•Consideration implies ‘stepping into the shoes of others’.
•Consideration ensures that the self respect of the audience
is maintained and their emotions are not harmed.

16. Clarity
•Clarity implies emphasizing on a specific goal or objective at a
time, rather than trying to move away from track.
•Clarity helps to understand the message easily.
•Complete clarity of thoughts and ideas enhances the meaning
of message.
•Clarity comes with the use of exact, appropriate and concrete
words.

17. Concreteness
•Concrete communication implies being particular and clear
rather being fuzzy and general.
•Concrete communication shows good level of confidence.
•Concrete information helps to strengthen the reputation of
the organization.
•Concrete information cannot be misinterpreted.

19. Courtesy
•Courtesy means being polite, kind, judicious, enthusiastic
and convincing.
•Courtesy is an important element of effective
communication.
•Courtesy reflects the nature and character of the sender of
the message.
•It is the same as give respect and then expect the same.
•Courtesy is not at all bias in nature.

20. Correctness
•Correctness in the communication implies that the correct
information is conveyed through message.
•Correct communication boosts up the confidence level of the
sender.
•Correct information has greater impact on the audience.
•Free from grammatical errors and use of appropriate and
correct language.
•Correct information includes the precision and accurateness
of facts and figures used in the message.

23. • Lack of Sensitivity to
Receiver
• Lack of Basic
Communication Skills
• Insufficient Knowledge of
the Subject
• Emotional Interference
• Lacking confidence
Encoding
Barriers
• Physical Distractions
• Channel Barriers.
• Long Communication
Chain.
Transmitting
Barriers
• Lack of Interest.
• Lack of Knowledge.
• Lack of Communication
Skills
• Emotional Distractions
• Information overload
• Conflicting Messages
Decoding
Barriers.
• No Provision for Feedback
• Inadequate Feedback.
Responding
Barriers

24. Over coming the barriers of
effective communication
Effective
Communication skills
Body language
(Smile, Eye contact,
Gestures, tone)
Cultural
Sensitivity
Checking
for understanding
Summarizing
what has been said
Effective Questions
Seeking
Participation
Simple
Words
Connecting with
The audience

26. What is listening ?
• Listening is the absorption of the
meanings of words and sentences by the
brain. Listening leads to the understanding
of facts and ideas.

27. Various stages to listening
• Hearing
• Focusing on the message not the person
• Comprehending and interpreting
• Analyzing and Evaluating
• Responding
• Remembering

29. Co-relation between Listening and
Speaking
9%
16%
30%
45%
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
Writing Reading Speaking Listening

30. What we are taught….
9%
16%
30%
45%
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
Writing Reading Speaking Listening

31. Importance of listening
“If we were supposed to talk more than listen, we
would have been given two mouths and one ear.”
Mark Twain

32. Techniques of active listening
PARAPHRASE
Restate what was
said in your own
words
SUMMARIZE
Pull together the
main points of a
speaker
QUESTION
Challenge speaker to
think further,
clarifying both your
and their
understanding,
however suspend
judgement

33. Path for good communication
Listen to
Understand
Understand
before
speaking
Speak to be
understood
Seek
Repeat
understanding
before
proceeding

34. Conclusion
A man is seldom better than his
conversation
- German Proverb