Mamdouh Sakr

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IT Project Manager and ITSM Consultant Backed up with 14 years of solid experience in Network, Systems administration and IT service management fields in diverse industries in Telecom Egypt Company and Gulf. Throughout my career, I have proven the ability to analyze, troubleshoot and resolve complex technical issues; I am dedicated to building strong relationships with clients, management, technical staff and end users; I consistently maintain high levels of systems availability and I am focused on delivering improved systems performance; I have demonstrated the ability to design systems architectures with high levels of security and I’ve always been recognized as a capable leader, exc...

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Mamdouh Sakr

ITIL 4 Verses ITIL v3

Electronic Terrorism " الإرهاب والتجسس الإلكتروني "

E- Government " التطوير الإداري في المؤسسات الحكومية "

Cyber security " الأمن السيبراني "

Digital marketing" التسويق الالكتروني وأساليب الترويج"

E-Commerce

The role of technology in Crisis Management

Change Management for The Change

IT Service Management Concept - Mamdouh Sakr

Awareness session for service management