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Business Functions - Infosys(Assignment2)

Assignment 2
PRN: 16030141034
1. Multinational company : Infosys.
Infosys Limited (formerly Info...
 Retail CPG and Logistics
 Energy Communication, Utilities and Services
 Manufacturing and Resourc...
 Energy, Communications and Services
 Financial Services,Cards and Payments
 Healthcare,Insurance and Life Sciences
 M...
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Business Functions - Infosys(Assignment2)

  1. 1. Assignment 2 PRN: 16030141034 DIV: A NAME: MANALI GODSE 1. Multinational company : Infosys. Infosys Limited (formerly Infosys Technologies Limited) is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It is headquartered in Bangalore, Karnataka. Infosys as a multinational company... On 15 January 2016, Infosys had 1,045 clients across 50 countries. Infosys has a global footprint with offices and development centres across the world. In 2012, Infosys announced a new office in Milwaukee, Wisconsin to service Harley- Davidson, being the 18th international office in the United States. Infosys hired 1,200 United States employees in 2011, and expanded the workforce by an additional 2,000 employees in 2012. ORGANIZATION CHART.
  2. 2. 1. INDUSTRY SEGMENTS  Retail CPG and Logistics  Energy Communication, Utilities and Services  Manufacturing and Resources  Financial Services  Healthcare Insurance and Life Sciences  Infosys Public Services  Finacle 2. SERVICE LINES  Infosys Consulting  Application Development and Maintenance  Independent Validation Solution  Data and Analytics  Enterprise Application Package Services  Cloud and Infrastructure Development  Digital Experience  Engineering Sevices  Infosys BPO  Edge Verve  Platforms 3. BUSINESS ENABLING FUNCTIONS  Commercial  Corporate Design  Marketing  Strategic Operations(Corporate Strategy & Risk Management,Mergers & Accquitions)  Data Privicy  Finance  Human Resource Development  Infosys Leadership Institute  Information Security Group  Legal  Quality  Talent Fulfilment Education, Training and Assesment,Global Immigration, Recruitment,Talent Planning and Depoyment.  Technology Operations Information Systems,Computers and Communication Divisions 4. VERTICALS
  3. 3.  Energy, Communications and Services  Financial Services,Cards and Payments  Healthcare,Insurance and Life Sciences  Manufacuring  Retail,CPG and Logistics Acquisitions  In December 2003, Infosys had acquired Australia-based IT service provider Expert Information Services for $23 million.  In December 2009, Infosys BPO acquired Atlanta-based McCamish Systems for about $38 million.  In January 2012, Infosys BPO acquired Australia-based Portland Group, provider of strategic sourcing and category management services, for about AUD 37 million.  In September 2012, Infosys acquired Switzerland-based Lodestone Management Consultants for about $345 million.  In March 2015, Infosys acquired Panaya, Inc., a leading provider of automation technology for large scale enterprise software management.  In June 2015, Infosys acquired Skava, a leading provider of digital experience solutions, including mobile commerce and in-store shopping experiences to large retail clients. The acquisition of Skava is part of Infosys’ strategy to help clients bring new digital experiences to their customers through IP-led technology offerings, new automation tools and unparalleled skill and expertise in these new emerging areas. List of CEOs Vishal Sikka is the CEO and MD of Infosys. Prior to joining Infosys, Dr. Sikka was a member of the Executive Board of SAP AG and the Global Managing Board, leading all SAP products and innovation globally. He took over from S.D. Shibulal, one of the founders, on 1 August 2014. He was inducted as a whole-time director of the Board and CEO & MD (Designate) of Infosys on 14 June. He receives $5.08 Million ( 30 Crores)₹ and stock options worth $2 million as annual compensation.[58] Name Period N. R. Narayana Murthy 1981 to March 2002 Nandan Nilekani March 2002 to April 2007
  4. 4. S Gopalakrishnan April 2007 to August 2011 S D Shibulal August 2011 to July 2014 Vishal Sikka August 2014 to date Infosys is current working as  a consulting agency and  in public services and these services it is providing in multiple countries like America  Canada  Mexico  United States  Brazil  Costa Rica  Asia Pacific  Australia  China  Hong Kong  India  Japan  Singapore  New Zealand  Malaysia Europe  Belgium  Czech Republic  Denmark  Finland  France  Germany  Ireland  Italy
  5. 5.  Norway  Spain  Sweden  Switzerland  The Netherlands  United Kingdom (UK)  Russia  Middle East and Africa  Mauritius  United Arab Emirates  South Africa KEY PERSONS OF INFOSYS BOARD AND COMMITTEES – INFOSYS LIMITED The Board of Directors R. Seshasayee - Chairman and Independent Director Dr. Vishal Sikka- Chief Executive Officer and Managing Director U. B. Pravin Rao - Chief Operating Officer and Whole-time Director Prof. Jeffrey S. Lehman - Independent Director Prof. John W. Etchemendy - Independent Director Kiran Mazumdar-Shaw - Independent Director Dr. Punita Kumar-Sinha - Independent Director Ravi Venkatesan - Independent Director Roopa Kudva - Independent Director Executive officers - Dr. Vishal Sikka - Chief Executive Officer and Managing Director U. B. Pravin Rao - Chief Operating Officer and Whole-time Director M. D. Ranganath - Chief Financial Officer and Executive Vice President David D. Kennedy - Executive Vice President, General Counsel and Chief Compliance Officer Board committees / Audit committee Roopa Kudva - Chairperson and Financial Expert Prof. Jeffrey S. Lehman Ravi Venkatesan - Corporate social responsibility committee R. Seshasayee - Chairperson Kiran Mazumdar-Shaw Dr. Vishal Sikka
  6. 6. Nomination and remuneration committee Prof. Jeffrey S. Lehman - Chairperson Prof. John W. Etchemendy Kiran Mazumdar-Shaw R. Seshasayee Ravi Venkatesan Prof. John W. Etchemendy Kiran Mazumdar-Shaw Roopa Kudva Stakeholders relationship committee Prof. Jeffrey S. Lehman - Chairperson Prof. John W. Etchemendy Ravi Venkatesan Finance and investment committee Roopa Kudva - Chairperson Prof. John W. Etchemendy Kiran Mazumdar-Shaw Ravi Venkatesan BUSINESS FUNCTIONS OF INFOSYS INDIA.  Operations Process Design: Infosys helps define new processes and redesign existing business processes as CSPs launch new IP-based services, leveraging a combination of business process, IP and telecom expertise Customer service enhancement: The Infosys Scenario-Based Customer Service solution incorporates a framework for process, technology and organizational change framework, enabling CSPs to transform the customer service experience. In addition, Infosys BPO provides robust operational outsourcing. OSS / BSS enhancement: As CSPs re-architect their systems landscape and redirect investments to strategic systems and solutions, Infosys provides services and solutions that facilitate the evolution of these systems. 2. BUSINESS
  7. 7. Strategy Our strategic objective is to build a sustainable organization that remains relevant to the agenda of our clients, while generating profitable growth for our investors. In order to do this, we will apply the priorities of ‘renew’ and ‘new’ to our own business and cascade it to everything we do. These translate to the following strategic focus areas : Build expansive, lasting relationships with our clients by delivering differentiated market offerings: Our strategy is to engage with clients on their large transformative programs, both in traditional IT areas as well as for their new digital business initiatives. We expand existing client relationships by providing them with a broad set of end-to-end service offerings and increase the size, nature and number of projects we do with them. Our specific industry, domain, process, and technology expertise allows us to enable clients to transform their businesses with innovative strategies and solutions. Through our transformation service offering, which we call ‘Aikidō’, we help our clients address key aspects of their business. Our ‘Ai’ offering, a result of our investments in building intellectual property, helps clients leverage software- based platforms to dramatically boost productivity and to deliver next- generation experiences to their customers. Our ‘Ki’ offering captures the know- how of existing client technology landscapes, which we then leverage for process improvements and transformation. With our ‘Dō’ offering, which incorporates Design Thinking concepts, we help clients identify and prioritize their most significant problems and solve them in rapid, iterative and innovative ways. We offer an end-to-end suite of high-quality, highly-responsive and innovation-led services spanning business consulting, IT services, software platform-based services and business process management. This enables us to partner with our clients on large, multi-year engagements.Through our Zero Distance program, we help our clients innovate and derive more value from their projects. Zero Distance is the process of everyday innovation at Infosys whereby all employees are expected to innovate in their individual capacities and through their individual jobs. Zero Distance has a three-fold emphasis:  To reduce the gap between us and the code we write, the gap between us and our clients, and the gap between us and the ultimate end- user.  We also plan to acquire new clients and increase our presence in new geographies and market segments by investing in targeted business development and marketing.  We will position our brand as differentiated, global and respected. Deliver solutions and services leveraging highly cost-effective models: Our strategy is to leverage software-based automation and our Global Delivery Model to deliver solutions and services to our clients in the most cost-effective manner, while at the same time optimizing our cost structure to remain competitive. We are embracing intelligence-based automation techniques and software automation platforms to boost productivity of our projects. We are leveraging software process engineering and collaboration technologies to
  8. 8. improve process productivity.Our Global Delivery Model provides scale, quality, expertise, cost and time-to-market advantages to our client projects. The model enables us to work at the location where the best talent is available and where it makes the economic sense with the least amount of acceptable risk. Over the last 30 years, we have developed our distributed execution capabilities to deliver high-quality and scalable services. This scalable infrastructure complements our ability to deliver project components that are executed round the clock and across time zones, enabling us to reduce project delivery times. Enhance our operational processes for agility and optimal cost: We periodically assess the effectiveness of our organization structure and processes to optimize it for alignment with our strategic objectives Board’s reportand agility. We continually evaluate critical cross-functional processes and benchmark them with best-in-class practices to optimize costs and enable swift and effective response to our clients. We constantly monitor and optimize various operational parameters such as the cost and utilization of resources, distribution of employees around the world, cost of operating our campuses and whether we are optimally realizing the efficiencies of scale.Last year, we launched our Zero Bench program. This program allows us to effectively deploy our un-utilized resources into internal projects. Zero Bench enables employees to fulfill their professional aspirations while at the same time helping us to improve our employee engagement and our operational efficiency Client base : Our client-centric approach continues to bring us high levels of client satisfaction. We derived 97.1% of our consolidated revenues from repeat business this fiscal. We, along with our subsidiaries, added 325 new clients, including a substantial number of large global corporations. Our total client base at the end of the year stood at 1,092. Organization Our go-to-market business units are organized as follows : •Financial Services •Manufacturing •Retail, CPG and Logistics •Energy, Utilities, Communications and Services •Hi-tech •Life Sciences, Healthcare and Insurance •China •Japan •India •Infosys Public Services Our service delivery is organized as horizontal centers of excellence : •Infosys Global Consulting • Global Delivery –Enterprise Solutions
  9. 9. –Infosys Digital –Enterprise Mobility –Application Development Services –Application Management Services –Application Modernization Services –Independent Validation Solutions –Data and Analytics Products EdgeVerve Systems Limited, a wholly-owned subsidiary of Infosys, develops innovative software products and offers them on premise and on the cloud. Our products help businesses develop deeper connections with stakeholders, power continuous innovation and accelerate growth in the digital world. We power our clients’ growth in rapidly-evolving areas like banking, interactive commerce, distributive trade, credit servicing, customer service and enterprise buying.Today, EdgeVerve products and platforms are used by global corporations across industries such as financial services, insurance, retail and CPG, life sciences, manufacturing, and telecom. Our solutions are available in two broad categories – Edge suite and Finacle our universal banking solution suite, is the choice of financial institutions across 92 countries and serves over 839 million bank customers. Finacle® solutions address the core banking, e- banking, mobile banking, CRM, payments, treasury, origination, liquidity management, Islamic banking, wealth management, and analytics needs of financial institutions. Finacle® solutions are consistently rated as a leader in the market by top industry analysts and is proven to be the most scalable banking platform globally. Platforms An important part of our strategy is the creation of the ‘Infosys Platform’ which consists of the Infosys Information Platform (IIP) and the Infosys Automation Platform (IAP). Our platforms leverage open source software components, and / or our proprietary software products, all of which can be deployed in the public or private cloud or on the customer’s premise. •IIP: Our IIP helps enterprises embark on their Big Data journey by providing a compelling price-performance ratio in data processing while also enabling them to take advantage of innovations happening in the open source community. IIP is based on an assembly of tested open source components and offers rapid deployment as a base for a broad variety of industry-specific scenarios. • IAP: Our IAP, which was built on top of IIP, enables improved efficiencies in IT operations. IAP helps ensure business outcomes by monitoring and analyzing in near real-time, the health of all layers of IT systems including business processes, applications and infrastructure leveraging stream processing and Big Data technologies. IAP aims to predict issues using knowledge models, machine learning algorithms and predictive analytics and prevent business disruptions through proactive interventions. IAP automates repetitive tasks in IT operations and leverages advanced capabilities like natural
  10. 10. language processing and artificial intelligence. • Panaya: Panaya, an Infosys company, is a leader in ERP change analytics and cloud-based enterprise software testing. The Panaya CloudQuality™ Suite disrupts the risk, time and costs required to deliver all types of SAP® and Oracle® EBS changes. Powered by Big Data analytics and aggregating since 2008, Panaya CloudQuality™ Suite delivers insights that tell organizations what will break, how to fix it and what to test. It is constantly improving and finding smarter ways to perform everything from day-to-day maintenance to major projects. Open Source OSSmosis, the Infosys Open Source program, was set up with an objective of ‘nurturing innovation through Open Source adoption and contribution’. Through this program, over 25,000 employees have been trained on key Open source technologies; 12 key communities of practices, including BigData and DevOps, have been setup; new and existing partners are engaged for enablement, joint solutions and go-to-market. Over 100 key contributors have been contributing to forums like Spark, Selenium, Jenkins etc. Infosys’ POV on Open Source (https://www.infosys.com/information- platform/Documents/OSSmosis-open-source-journey.pdf) was acknowledged by several clients, and executives Branding The Infosys brand is a key intangible asset of the Company. It positions Infosys as the next-generation services company that would help enterprises renew themselves while also creating new avenues to generate value. Brand Infosys is being built around the premise that software, in a very fundamental way, is reshaping the world around us. And because of this, there is a duality that every business faces – on the one hand, the need to renew existing systems, to improve their effectiveness with new technologies and innovation, and on the other hand, the need to deliver completely new kinds of services and new solutions in new ways using next-generation technologies. Infosys helps its clients achieve this dual agenda in a culture of learning and innovation at the grassroots level. The way Infosys connects with its clients, builds out great ideas and creates value from innovations is called Zero Distance – describing its approach to operating at the intersection of desirability, feasibility and viability.Our marketing reach extends globally through advertisements, public relations and digital marketing initiatives. We participate in premier business and industry events around the world. We also organize signature events and roundtables across geographies. ‘Confluence’, our flagship client event, is consistently well-attended and rated highly by our clients and industry partners. Banking •Infosys Finacle® has been named a leader by Forrester Research, Inc. in The Forrester Wave™: Mobile Banking Solutions, Q4 2015report, and in The Forrester Wave™: Omnichannel Banking Solutions, Q3 2015 report.
  11. 11. •We were positioned as a Leader and Star Performer in 2015 Banking Application Outsourcing PEAK Matrix™ by Everest. •We received the Highest Product Score in ‘Gartner Critical Capabilities for International Retail Core Banking’ Report. Finacle®emerged as the leading solution with the highest scores across all the use-cases presented.ERP services •We won the 2015 Oracle Excellence Award for the strategic focus areas of SaaS and PaaS, and Specialized Partner of the Year, North America, for CX Cloud as well as PaaS. •We were positioned as a Leader in Gartner’s Magic Quadrant for Oracle Application Management Services as well as for SAP Implementation Services Worldwide, 2015. 3.Human resources management We have set up a scalable recruitment and human resources management process. Over the last year, on a standalone basis, we received 11,15,745 applications from prospective employees. The Infosys Group added 17,857 (net) and 52,545 (gross) employees this year, taking the total strength to 1,94,044 from 1,76,187 at the end of the previous year.On a standalone basis, the attrition rate for fiscal 2016 stands at 13.6%, compared to 18.9% for the previous year.Human resources management at Infosys goes beyond the set boundaries of compensation, performance reviews and development. We look at the employee’s entire lifecycle, to ensure timely interventions that help build a long-lasting and fruitful career. With this in mind, we initiated several positive changes in our HR practice this year.A large part of our focus in fiscal 2015 was on listening to employee feedback to make the right changes. Zero Distance, a movement to bring innovation to every project at Infosys, facilitated by a five- point framework of innovation was an example of employee engagement built through ground-up involvement in organizational growth and strategy. Through the year, we gathered feedback from employees across all our communication channels and platforms, including our annual employee engagement survey (LITMUS 2016). From LITMUS, we identified a number of tracks to be actionized, and invited employees to be a part of these. We also worked on an exercise to identify influencer groups within the organization, whose networks could be leveraged to spread ideas of innovation and collaboration. To ensure that employees are able to be their productive best, we worked on simplifying internal processes through a collaborative effort with various teams. Rewards and recognition in terms of the annual awards for excellence, quarterly promotions, and unit awards continued.As part of the focus on human resources development during fiscal 2016, we introduced iCount, the renewed performance management system. We moved away from the bell curve, to focus on individual employee contribution and continuous feedback, and built a self-serviced platform to empower employees to design their own journey within the organization.To foster a positive workplace environment, free from harassment of any nature, we have institutionalized the
  12. 12. Anti-Sexual Harassment Initiative (ASHI) framework, through which we address complaints of sexual harassment at the workplace. Our global policy assures discretion and guarantees non-retaliation to complainants. We follow a gender-neutral approach in handling complaints of sexual harassment and we are compliant with the law of the land wherever we operate. We have also constituted an Internal Complaints Committee (ICC) in all locations across India to consider and address sexual harassment complaints in accordance with the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013.The details of issues raised and resolved regarding sexual harassment of women at the workplace are available in the Enhancing employee value section in the Business Responsibility Report which forms part of this Annual Report. 4.Corporate governance Our corporate governance philosophyCorporate governance is about maximizing shareholder value legally, ethically and sustainably. At Infosys, the goal of corporate governance is to ensure fairness for every stakeholder. We believe sound corporate governance is critical to enhance and retain investor trust. We always seek to ensure that our performance is driven by integrity. Our Board exercises its fiduciary responsibilities in the widest sense of the term. Our disclosures seek to attain the best practices in international corporate governance. We also endeavor to enhance long-term shareholder value and respect minority rights in all our business decisions.Board diversityThe Company recognizes and embraces the importance of a diverse board in its success. We believe that a truly diverse board will leverage differences in thought, perspective, knowledge, skill, regional and industry experience, cultural and geographical background, age, ethnicity, race and gender, which will help us retain our competitive advantage. The Board has adopted the Board Diversity Policy which sets out the approach to diversity of the Board of Directors. Board evaluation SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, mandates that the Board shall monitor and review the Board evaluation framework. The framework includes the evaluation of directors on various parameters such as : •Board dynamics and relationships •Information flows •Decision-making •Relationship with stakeholders •Company performance and strategy •Tracking Board and committees’ effectiveness •Peer evaluation Infosys’ code of conduct for the prevention of insider trading
  13. 13. The Board of Directors has adopted the Insider Trading Policy in accordance with the requirements of the SEBI (Prohibition of Insider Trading) Regulation, 2015 and the applicable US Securities laws. The Insider Trading Policy of the Company lays down guidelines and procedures to be followed, and disclosures to be made while dealing with shares of the Company, as well as the consequences of violation. The policy has been formulated to regulate, monitor and ensure reporting of deals by employees and to maintain the highest ethical standards of dealing in Company securities.The Insider Trading Policy of the Company covering code of practices and procedures for fair disclosure of unpublished price sensitive information and code of conduct for the prevention of insider trading, is available on our website (https://www.infosys.com/investors/corporate-governance/Documents/insider- trading-policy.pdf) INDUSTRIAL BUSINESS FUNCTIONS IN INDIA :  Aerospace and Defense With profitability being a concern for the industry, there is a renewed focus on maximizing value by going ‘beyond repair’ in a market that demands more attention. This strategy can extend to simplifying airplane maintenance, enhancing collaboration in peer communities, offering options such as pay-per- flying-hour, and providing quick, self-service customer solutions. Mobile-enabled and analytics based predictive maintenance/repairs have also helped reduce aircraft downtime and improve effective flying hours. In terms of direct business benefits, digital technologies have helped create positive outcomes within the industry. Fuelled by analytics, cloud computing, and the IoT, new technologies have enhanced predictive diagnostics on the production floor so as to reduce downtime and improve day-to-day operational efficiency. This is also coupled with the use of mobile-enabled manufacturing, which has helped lean operations improve efficiencies and generate greater productivity.
  14. 14.  Airlines Your airline should integrate workforce planning, flight scheduling, and operations to maximize aircraft utilization. Timely maintenance and a nimble supply chain are business imperatives for smooth flight operations. Your airline should also introduce new products and services to minimize costs and generate ancillary revenue. The Infosys Airlines practice offers consulting services and IT solutions to address regulatory compliance, aircraft maintenance, and risk management. Our business consultants, domain experts, and technologists streamline Maintenance, Repair, and Overhaul (MRO) processes. We automate and reengineer business processes across your enterprise to boost productivity, improve efficiency, and renew operations. Our sustainability reporting system monitors Environment, Health, and Safety (EHS) programs and greenhouse gas emissions management. We implement simulation models, loyalty management programs, and packages for talent development. Our enterprise mobility solutions deliver context- aware data and enhance the user experience, while addressing the diversity of devices and networks.  Automotive Today’s automotive industry is global, with few boundaries, except in terms of cost and product enhancements. Hence, the industry needs to adapt to be inclusive of the available leverages while being exclusive in terms of its offerings.
  15. 15. In this regard, partnerships that can elevate the current managed services into next generation services are key. First-generation outsourcing needs to evolve to the next generation of managed services that will encompass: Product development and life-cycle management Agile and agility User and focus group research along with design thinking Legacy modernization and landscape transformation Self-help, self-heal, and automation With these factors in place, the Automotive industry looks set to experience huge growth with the introduction of new digital technologies.  Cards and Payment With data security and privacy an absolute must in this industry, our fraud prevention solutions are constantly being reexamined. Further, the modernizing of payment mechanisms and ATMs, and Switch and Payment Gateway Integration, also underline the areas where we are constantly renewing our service offerings.
  16. 16. Thinking ahead of the competition requires an ear to the ground and a willingness to recognize the new areas to explore. Apple Pay, digital wallet integration, advanced analytics, next-generation customer service, and social listening and collaboration, are all new tools for the future of the industry. The implementation of new digital technologies can also provide a number of business benefits. In terms of costs, the opening-up of new revenue generation streams coupled with an increase in ROI - specifically for marketing campaigns - can create significant value for businesses. An improvement in customer lifetime value and brand protection are also some aspects to look forward to. Thus, it is imperative that the industry and its players make use of new digital technologies constantly and consistently – both to satisfy discerning customers as well as to ensure industry growth.  Communication Services Today, the Infosys Communications practice leads the way in big-ticket programs for communication services providers (CSPs) across spectra — whether it's focusing on cost improvements, developing business models for new markets, or deploying new technologies like 4G and cloud. We partner with CSPs and offer them sourcing and managed services options, adding measurable business value at every turn of their growth journey. Our approach is driven by a significant focus on communications domain consulting and a proprietary Value Realization Model (VRM™) that helps make business benefits visible to our clients. Backed by our telecommunications package solutions, end-to-end architectural skills development, and an ecosystem of alliance partners, we are equipped with the bandwidth to help 'rewire' the enterprise. We help clients realize their vision of technology being a business enabler, with our
  17. 17. expertise in areas where IT-led innovation truly pays off. We develop new product and service offerings with our clients through our centers of excellence (CoEs) and co- creation partnerships, effecting rapid rollouts of monetization opportunities.  Education A web-based content management system to create, manage, deliver, and archive knowledge artefacts in diverse formats is a learning imperative. Advanced search functionality to access relevant data reduces the cost of help desk operations. A robust user authentication method for controlling access to enterprise content ensures information security. Moreover, a comprehensive content management solution supports digital rights management. The Infosys Education practice collaborates with schools, research institutions, universities, and companies to meet learning objectives. We combine classroom learning with digital techniques for knowledge sharing. We develop learning portals and migrate content to third-party learning, talent, and performance management platforms. Infosys establishes joint innovation labs with knowledge enterprises to develop and test prototype learning models, and implement bespoke learning solutions. Our learning ecosystem ensures compliance with global qualification and certification standards. Our approach encourages the adoption of learning tools for continuous learning. Further, frameworks to analyze the effectiveness of learning and targeted interventions can help maximize the return on education investment. Our suite of learning services and solutions draws information from our knowledge ecosystem. The Infosys Global Education Center at Mysore, one of the largest corporate universities in the world, has trained more than 100,000 engineering graduates since 2002.  Financial Services When Infosys Financial Services (FS) began its journey, we were a bunch of people with the sole purpose of redefining technology usage in banking. More than three decades later, Infosys FS practice has evolved into a thriving macrocosm, which contributes to nearly one-third of the company’s revenues. What has not changed after all these years however is the fact that at our core, we still intend to redefine the way banks use technology. Today, ‘Digitization’ is the name of the modern game and Infosys FS is at the forefront of this movement. The biggest trend defining the global FS industry is digital disruption. Unless banks and other financial institutions embrace this fast paced digital transformation, they face the threat of becoming obsolete. Keeping up with technology and the market is indispensable for survival. In addition, renewing existing systems to strengthen your core along with developing new platforms to foster innovation is the only way for banks to thrive in an increasingly dynamic world.
  18. 18.  Healthcare Backed by over 30 years of commercial experience and delivery excellence, Infosys’ healthcare solutions help organizations address these challenges and become connected, smarter, and agile. Our offerings revolve around four key focus areas: healthcare reform and mandates, consumer engagement, insights-driven decision-making, and operations and cost enhancement. Our delivery teams, specialists, and SMEs have developed offerings that are at the forefront of the healthcare IT market. We work with clients to ensure that they are at the cutting edge of digital, analytics, care management, gamification, and mobility services and solutions. Our offerings enable organizations to renew their business processes and realize capability upliftment while gaining integration competency. The ongoing challenges facing the healthcare industry require immediate action and decisive insights. With a re-alignment of the market, rising costs, and regulatory watch, healthcare organizations need to: Identify and employ original methods to build scale and infrastructure Adopt digital platforms and tools to develop a consumer-centric market place Create collaborative business models to drive value-based care
  19. 19. Our integrated solutions can enable healthcare organizations to actively focus on renewing the customer experience, derive better health outcomes, and provide cost-effective results across the entire eco-system.  High-Tech e digital revolution has taken the high-tech industry by storm with users demanding more, better, for less and in far shorter timelines. Product and solution providers alike have had to completely reinvent themselves in order to drive new strategies and deliver value. Infosys helps the high-tech industry achieve vertical growth with a unified approach to delivering unique solutions and fulfilling user experiences at every point of contact. Using Design Thinking as the foundation and agility as the superstructure, we help you enhance your business while getting you to market faster. From elemental responsive design to renewing user experience, we assist you at every step of your journey. Leveraging Open Source Systems for content management, Enterprise Service Bus, and e- commerce, we are able to deliver faster, better, cost efficient, and enhanced user experiences in valid business scenarios that also integrate easily with touch and mobile devices.
  20. 20.  Hospitality and Leisure Millennial travel is shaped by personalized service and e-Commerce. The service provided by your front desk and guest relations teams, the level of interaction across digital and social channels, and the convenience of online transactions, determine the travel experience. Your enterprise needs to enhance the quality of service at every touchpoint of guests. The Infosys Hospitality and Leisure practice renews processes to assimilate customer data from multiple sources: Point-of-Sales (POS) applications, loyalty programs, CRM systems, and fulfillment channels. Further, insights into demographics and preferences help you sense demand and deliver a superior guest experience. Your human resources, finance, supply chain, and procurement management systems needsintegration with CRM tools, guest databases, and the Property Management System (PMS), to boost productivity. An IT ecosystem enables hospitality and gaming enterprises to gain insights into market trends, and customer behavior and sentiment. Accurate analysis of data improves planning, operations, and financial management. Many other such business functions carried out by Infosys in India are :  Industrial Manufacturing  Information Services and Publication  Insurance  Life Science  Logistics and Distribution
  21. 21.  Media and Entertainment  Oil and Gas  Public Sector  Resources Industries  Utilities SERVICE BASED BUSINESS FUNCTIONS IN INDIA -  AiKiDo Bangalore – August 20, 2015: Infosys (NYSE: INFY), a global leader in consulting, technology, outsourcing and next-generation services, today announced Aikido, three enhanced service offerings in Design Thinking, Platforms and Knowledge-Based IT (KBIT). These services are aimed at helping clients address three key aspects of their business: a non-disruptive renewal and simplification of their existing landscapes; introduction of new offerings and business models in a dynamic business environment, and creating a culture of innovation in their organizations. The first of these services is Ki - Knowledge-based management and evolution of landscapes which captures the knowledge within an organization – in its people, in its structures and systems over long periods of time. Ki is a large scale, modular service to help renew enterprise landscapes. The services in this space will include:  Knowledge Based IT Strategy which will involve KBIT assessments, the development of an operating roadmap and a portfolio rationalization of existing initiatives.  Knowledge Curation Services focused on helping enterprises consolidate and transition business, operations and workforce.  Knowledge Based Cost Optimization with an objective to help enterprises renew their mainframe applications, support cost optimization and drive automation in business operations.  Knowledge Based Innovation which will leverage new application development, new technology and platform adoption  Consulting Services Our focus is on enabling you to get the best business value from technology by: Developing an IT strategy that matches technology capability, cost and agility to your business strategy
  22. 22. Ensuring that your applications and infrastructure are optimized to give you the right mix of innovation, agility, reliability and cost Designing and implementing IT operating models that enable you to manage and govern the operational delivery according to your business needs Defining and governing the technical architecture that ensures reliable, secure, cost-effective use of the technology, while still having the agility to adapt to changing circumstances, and the capability to manage technical innovation List of Service Offerings  IT strategy: Developing IT strategy roadmaps to align IT plans with the business strategy and building business cases that enable the measurement and governance of IT value.  Application and infrastructure optimization : Ensuring that your application and infrastructure is designed to give you the agility and reliability that your business needs by optimizing the use of IT modernization, core system renewal, and cloud technology.  IT Operations: Designing and implementing IT operating models that enable you to manage and govern IT service delivery quality, cost, and speed by using centers of excellence, bi-modal IT governance, and state-of- the-art IT service and vendor management.  Technical architectures: Enabling you to define, plan, measure and manage the technical architecture services that underpin the delivery of technology services. We will work with you on technical architecture strategy, through to the details of designing and managing security, end-user computing, and infrastructure services.  Business Services In a constantly evolving business landscape, it is imperative to future-proof your business and realize the full potential of technology breakthroughs while sustaining profitability in a competitive world. Prepackaged business applications from leading global product vendors provide best-in-class business processes. This facilitates cutting-edge technologies to evolve a comprehensive IT landscape for your enterprise. In addition, enterprises need technology expertise backed by deep industry knowledge to successfully execute business agendas with robust IT strategy initiatives. At the same time, to achieve competitive advantage, organizations are increasingly looking towards adoption of technology-driven business models to build their IT infrastructure and enterprise architecture. Infosys Data Analytics envisions an analytics-driven enterprise to deal with the data duality. An analytics-driven enterprise overcomes challenges in the new-age-data-ecosystem through the most effective combination of people, process, and technology elements that support its data-analytics initiatives. An analytics-driven enterprise is also able to uncover the potential that data possesses in its entirety to the extent that it is able to monetize data. Infosys Data Analytics envisages enterprises to monetize data through the following levers: Customer Intimacy: by delivering delightful customer experiences driven by actionable insights that ensure revenue upside for the enterprise Operational efficiency and risk management: higher efficiency through automation and insights-driven
  23. 23. operations, and prevention of risk across the business value chain through predictive insights, which help reduce costs and in turn offer monetary gain for the enterprise New revenue streams: by enabling enterprises to convert data into strategic assets that create new revenue models  Technology Services  Application Management  Application Sevices  Infosys DevOps.  Infosys Global Agile  Application Development  Application Maintainance  Application Management  Application Modernization  Cloud Infrastructure and Security To keep pace with the competition and meet business needs, information technology (IT) infrastructure needs to be automated, flexible and scalable. Unfortunately, traditional IT systems do not possess these qualities, thereby creating a challenging scenario for companies that want to stay competitive.
  24. 24. Enterprises are leveraging the power of software to modernize their IT infrastructure to run operations with tranquility, drive extreme automation, re-imagine legacy business processes and remain agile through an ideal mix of on-premise infrastructure, public, private and hybrid clouds. All this, while proactively countering the growing security threat landscape and optimizing the cost of operations.  Engineering Services The engineering offerings from Infosys are focused on five areas to support clients' needs across industries: We operate development teams as businesses, focusing on delivery excellence and continuous productivity increase, turning cost centers into value centers. We combine our engineering, supply chain, and BPO capabilities to expand our role across the offering life cycle from target-setting to end-of-life. We consult and invest with clients to advance technologies and help bring distinctive offerings to the market. We design, deploy, and maintain cross-functional processes and systems for product life cycle management, telecom network operations, and manufacturing automation using best-of-breed approaches, mixing commercial software with custom integration. We provide specialized engineering capabilities as shared services cutting across industries, bringing a wealth of experience and technical expertise, which was hitherto not accessible to our clients. Many other Technology functions supported by Infosys are -
  25. 25. Mainframe Modernization  Enterprise Mobility  Internet of Things  Testing  Outsourcing Services  Application Outsourcing Our Application Outsourcing Services portfolio includes: Application Development – Helps you address evolving business and technology challenges by defining, designing, and building applications tailored to meet your business requirements Application Maintenance – Maximizes your existing IT applications through offshore-ability analysis, maintainability analysis, maintenance, and enhancement Application Management – Offers a wide range of support services for various platforms and technologies Application Modernization – Helps modernize legacy systems to enhance flexibility, mitigate risk, minimize disruption, and lower costs Application Portfolio Management – Helps you decide on a portfolio strategy and then assess and govern the portfolio on an ongoing basis Packaged Application Services – Helps you automate your value chain through off-the-shelf application packages. We enable you to harvest value through varied and configurable package-centric solutions Performance Engineering and Enhancement – Enhances the performance and scalability of applications across the technology stack and application lifecycle  Business Process Outsourcing Across functions and industries, business process operations span a wide variety of rule- based and knowledge-based work. A large part of this can now be automated using RPA, which enables straight through touch-less business processes with the remaining value- added work being handled through deep domain capabilities. The result is a near zero- touch process - ensuring innovative service design, improving efficiency, amplifying business value, and enhancing customer experience. By blending automation and artificial intelligence, Infosys BPO reimagines business process management and delivers an innovative business process service stack. One that
  26. 26. has been built with thousands of hours of learning and testing, and shaped to perfection in varied and complex client environments. And our clients are already seeing impressive results - from thousands of hours of person effort saved everyday to exponential productivity benefits to million-dollar savings. If you're looking to experience these outcomes and more, it's time to achieve process perfection through Infosys RPA. Other such functions supported by Infosys are :  Customer Service  Finance & Accounting  Human Resources  Sourcing and Procurement Directors and Key Managerial Personnel Chairman of the BoardK. V. Kamath stepped down as Chairman and Independent Director of the Company effective June 5, 2015 consequent to his appointment as the President of the New Development Bank promoted by BRICS nations. R. Seshasayee, an independent director, took over as the Chairman of the Board effective June 5, 2015. InductionsThe Board made the following appointments / re-appointments based on the recommendations of the nomination and remuneration committee : •Re-appointment of Prof. Jeffrey S. Lehman as an Independent Director of the effective April 14, 2016. •Appointment of Dr. Punita Kumar-Sinha as an Independent Director of the Board effective January 14, 2016. •Re-appointment of Dr. Vishal Sikka as Chief Executive Officer and Managing Director of the Company with effect from April 1, 2016.We thank the shareholders for their support in confirming the above-mentioned appointments in the recently-concluded postal ballot on March 31, 2016.The Board, on the recommendations of the nomination and remuneration committee, also appointed : •M. D. Ranganath as the Chief Financial Officer effective October 12, 2015. •A. G. S. Manikantha as Company Secretary effective June 22, 2015. Further, the Board appointed A. G. S. Manikantha as the Compliance Officer for SEBI Listing regulations with effect from December 1, 2015. INFOSYS IN EUROPE - Infosys,the Indian IT group, is now targeting faster growth in Europe than in the rest of the world – in a rare example of a developing world country treating the continent like an emerging market.
  27. 27. BG Srinivas, Infosys’ former head of Europe, said the company had an internal target of increasing the continent’s share of group revenues from 25 to 40 per cent. As a result, European revenues will have to grow much faster than the rest of the group, which is already forecasting sales growth of 16-18 per cent this year, to about $5.6bn. “It is a steep climb. Europe will be our second market behind the US,” Mr Srinivas told the Financial Times. In Europe, Infosys has achieved average revenue growth of 45 per cent a year in the past six years, excluding 2009. Most of the growth came from outsourcing and transformation projects, as well as software development. In comparison, most European companies have seen anaemic growth in revenues in recent months, as the continent’s economic recovery has lagged behind other regions of the world. Infosys, one of India’s leading companies, is looking to increase its presence in Europe and emerging markets, in an attempt to reduce its dependence on the US. Rajesh Krishnamurthy President Head of Energy, Utilities, Telecommunications and Services Head Infosys Consulting Head of Europe Rajesh is responsible for the global Energy, Utilities, Telecommunications and Services business unit, including setting the vision, creating and implementing strategy, and driving growth. Rajesh's portfolio of responsibilities also includes Infosys Consulting, a global advisor to leading companies for strategy, business optimization and technology-enabled transformation programs. Rajesh leads the Infosys operations in Europe, a region which posts around 25 percent of the company’s revenue. Rajesh is an integral part of the Infosys success story. In his 24+ year career
  28. 28. with the company, he has held senior leadership positions across the business and in all major markets. As a business leader of large transformation projects, Rajesh has helped realize compelling value for clients through his deep industry knowledge, coupled with technology experience. Rajesh is the Global SAP practice leader for Infosys across industry groups spanning 20,000+ employees. The Infosys SAP practice is ranked among the top 5 global partnerships. Prior to this, Rajesh was the Head of the Financial Services and Insurance business in Europe. He managed the global Consulting & Systems Integration (C&SI) practice for the Retail, CPG and Life Sciences (RCL) industry group, spanning management consulting services, packaged application services (SAP, Oracle) and advanced technologies. Rajesh is an Electronics Engineer from the University of Pune. He is based in Paris. David D. Kennedy Executive Vice President, General Counsel and Chief Compliance Officer As EVP, General Counsel and Chief Compliance Officer of Infosys, David D. Kennedy is responsible for all legal and compliance matters of the company.
  29. 29. David has offered legal guidance to international companies for over 25 years. Prior to Infosys, David was Chief Legal Officer at JDA Software, Inc., General Counsel and Corporate Secretary at Better Place, Inc., and General Counsel and Secretary for Business Objects S.A. David began his professional career with IBM and held various legal leadership roles within a number of business units. David holds a Bachelor of Science degree in Business Administration from the University of Connecticut School of Business Administration and a J.D. from the University of Connecticut School of Law. Ranganath D. Mavinakere Executive Vice President and Chief Financial Officer M.D. Ranganath is an Executive Vice President and Chief Financial Officer of the company. His responsibilities include corporate finance, mergers and acquisitions, corporate planning, risk management and investor relations. He has over 24 years of experience in IT and financial services industries. He has held several leadership positions during a tenure of nearly 15 years with Infosys. Till recently, as Executive Vice President of Strategic Operations, he was responsible for strategic planning, risk management, mergers & acquisitions and corporate marketing. Earlier, he led the cost optimization initiative of the company as part of the Chairman’s Office. From January 2008 to July 2013, he was the Chief Risk Officer and worked with the Board’s Risk Management and Audit committees to enable the Board’s overview of risk
  30. 30. management and governance. Prior to this, Ranga was Head of the Domain Competency Group, where he led a group of industry consultants and worked with global financial services clients. From 1991 to 1999, Ranganath worked with ICICI Limited, where he held leadership responsibilities in Treasury, Planning and credit functions. He has a post graduate diploma in management (PGDM) from the Indian Institute of Management, Ahmedabad, a master's degree in technology from the Indian Institute of Technology, Madras and bachelors degree in engineering from university of Mysore. He is an Associate Member of CPA, Australia. Srikantan Moorthy Executive Vice President Head, Global Services – Application Development and Maintenance, Independent Validation Services and Business Intelligence Srikantan Moorthy (Tan) is an Executive Vice President and the Head of Global Services for Application Development & Maintenance, Independent Validation Services and Business Intelligence. He has over 30 years of global experience in the professional services industry. Until recently, Tan was the Group Head of HRD, where he was responsible for several facets of the employee lifecycle, including compensation and benefits, performance management, career development, and employee engagement for over 160,000 employees across the Infosys group. Prior to this, he was the Head of Education and Research (E&R), where his primary responsibility was talent development through competency building. In this role, he drove the residential 23-week training for new engineering graduates joining Infosys and also led the continuous education program involving over 100,000 employees. In addition, he was responsible for the Infosys Campus Connect program,
  31. 31. partnering with over 400 engineering colleges in India and providing interventions to raise the employability of graduating engineering students. Furthermore, Tan leads the Corporate Sustainability Reporting effort at Infosys. In this role, he has been championing sustainability awareness across the organization through educational programs on sustainability. Tan is an active representative of the company in several professional bodies, including the Professional Development Committee of ACM (Association for Computing Machinery), NASSCOM (National Association of Software and Services in India), Education Council, and IFEES (International Federation of Engineering Education Societies). As a member of IFEES, he has played a key role in the launch of the IFEES Award for Engineering Education. In July 2010, Tan was inducted as a Founding Director of the International Professional Practice Partnership (IP3) Global Industry Council (IP3-GIC). IP3-GIC was established as the principal forum within which ICT employees can influence the development of the global profession under the auspice of a UNESCO sanctioned body. He is also part of several domestic and global taskforces dealing with education. Tan has been engaged in youth and education related voluntary activities, and is an advisory member of a non-profit called Youth for Seva, which focuses on harnessing the power of youth for voluntary activities. Tan holds a degree in electronics engineering from Bangalore University, India. Sanjay Purohit Executive Vice President Global Head, Infosys Consulting
  32. 32. Sanjay Purohit is an Executive Vice President and Global Head of Infosys Consulting. Sanjay has over 25 years of diverse experience in incubating new businesses, product innovation, developing new business models, defining business strategy and leadership development with leading businesses globally. He is deeply engaged with CXOs of global corporations in identifying and realizing new sources of business value and accelerating innovation. Currently, as the Global Head of Infosys Consulting, Sanjay is responsible for developing the consulting business at Infosys with operations across 20 countries, serving Global 2000 corporations. Prior to this, as founder CEO and MD of EdgeVerve Systems, a wholly owned subsidiary of Infosys, Sanjay was responsible for defining and introducing innovative cloud-hosted business software applications for Digital Marketing, Omni-channel Commerce, Customer Service, Distributive Trade, Procurement and Credit Finance. For more than a decade, Sanjay was the Group Head of Corporate Planning and Business Assurance at Infosys, responsible for strategy development, strategy execution and business operations across the company’s global operations. Sanjay has been a leading participant at global strategy forums, such as India and The World 2025, and has shared his experiences at multiple platforms such as the World Economic Forum (Davos), Amplify Innovation Festival (Australia), and Balanced Scorecard Forum (Asia Pacific, Middle East and India). Sanjay has a degree in mechanical engineering from the National Institute of Technology, Srinagar, India. Sanjay is very passionate about social development and is a Partner at Social Venture Partners, India. He commits himself to not-for-profit organizations in the education sector. Binod Hampapur Rangadore Executive Vice President Global Head, Talent and Technology Operations
  33. 33. Binod Hampapur Rangadore is an Executive Vice President and the Global Head of Talent and Technology Operations. Talent Operations comprise Recruitment, Education, Training and Assessment, Talent Planning and Global Immigration. Technology Operations comprise Computers and Communications Division, Information Systems, Information Security Group and Commercial. The India Business Unit reports in to him. Binod has over 30 years of industry experience and has held several leadership positions at Infosys. He joined the company in 1993 as the Head of Manpower Planning. From 1996 to 1998, he was Head of the Customer Support Group for the Banking business unit. Subsequently, he was Senior Vice President and Global Head of Commercial and Facilities functions. Binod took on the role of the Global Head of Commercial and Corporate Relations functions in 2010. As a responsible corporate citizen, Binod has funded the establishment of a 150-bed hospital for Sri Sringeri Mutt. In an honorary role, he is the Chairman of the Board of Governors at Rangadore Memorial Hospital, which is named after his father, the late H.S. Rangadore. Binod started his career in MICO BOSCH as a technical sales engineer. He has a bachelor’s degree in industrial and production engineering from the BMS College of Engineering, Bangalore, India. Krishnamurthy Shankar Executive Vice President Group Head, Human Resource Development
  34. 34. Krishnamurthy (Krish) Shankar is an Executive Vice President and the Group Head of Human Resource Development at Infosys. In this role, he is responsible for envisioning the roadmap for HR, driving strategy, and implementing operational priorities aligned with the overall organizational mandate. Krish has over 30 years of experience and has led several global HR functions in organizations like Bharti Airtel, Hindustan Unilever and Unilever. Prior to joining Infosys, Krish was the Head of HR for South Asia at Philips. In his wide ranging experience in these organizations, he has led the transformation of HR into a strategic partner, facilitated organization-wide transformation and capability development, and was instrumental in building a strong talent pool through a series of leadership development initiatives. Krish holds a postgraduate diploma in HR from XLRI, Jamshedpur, and has received an executive certificate in Strategy and Organization from the Stanford Graduate School of Business. Krish is an avid reader, loves wildlife photography, and trekking. A football enthusiast, he occasionally runs half-marathons. He is passionate about teaching and exploring new ideas in HR and organization development. Krish is based in Bangalore. Manish Tandon Executive Vice President Head, Healthcare, Insurance and Life Sciences Head, High-Tech
  35. 35. Manish Tandon is an Executive Vice President and the Head of the Healthcare, Insurance and Life Sciences unit at Infosys. He is also responsible for the High- Tech manufacturing service line. Manish is responsible for overseeing services and solutions for global clients. He manages critical relationships with client executives, industry analysts, deal consultants, and anchors the training and development of key personnel. Manish is responsible for crafting and delivering business and technology solutions, while working with a globally distributed set of associates. Additionally, he is also on the Board of Infosys Public Services and Infosys Lodestone. Previously, Manish was the Global Delivery Head of IT services for Financial Services and Insurance (FSI), responsible for nearly 35 percent of Infosys revenues. Prior to his stint with FSI, he reinforced the testing business for Infosys, doubling the revenues in three years. He accomplished this by improving margins, business mix and market positioning. Manish has around 22 years of industry experience, including three years of entrepreneurial experience. Manish joined Infosys in 1996 and has performed multiple roles in business unit management, delivery management, sales, and client relationship management. His contributions have been recognized internally in the areas of sales and account management, customer satisfaction and people development. Manish has a bachelor’s degree in engineering from the Indian Institute of Technology, Kanpur, and a post graduate diploma from the Indian Institute of Management, Bangalore.
  36. 36. Ramadas Kamath U. Executive Vice President Head, Infrastructure, Facilities, Administration, Security, and Sustainability Ramadas Kamath is an Executive Vice President and the Head of Infrastructure, Facilities, Administration, Security, and Sustainability. In this role, he is responsible for the management and administration of the company's facilities worldwide. From managing infrastructure growth to ensuring physical security across campuses, Ramadas has been instrumental in ensuring the company’s evolution as a global IT leader. This is reflected across the locations and facilities where Infosys operates. Ramadas has over 30 years of experience. He joined the Accounts department of Infosys in 1994 and was responsible for accounts, taxation, and administration. Later, he shifted to the Infrastructure and Facilities department. Ramadas is a Fellow of the Institute of Chartered Accountants of India and holds a bachelor’s degree in business management. Europe:  Austria  Belgium  Czech Republic  Denmark  Finland
  37. 37.  France  Germany  Hungary  Ireland  Italy  Norway  Poland  Portugal  Romania  Russia  Slovakia  Spain  Sweden  Switzerland  The Netherlands  United Kingdom  Vienna BUSINESS FUNCTIONS.  Energy utilities.  Telecommunication Services  Application Development and Maintenance  Human Resource Development  Health care WORKING RELATIONSHIP BETWEEN INDIA AND EUROPE INFOSYS COMPANIES. Infosys,the Indian IT group, is now targeting faster growth in Europe than in the rest of the world – in a rare example of a developing world country treating the continent like an emerging market. BG Srinivas, Infosys’ former head of Europe, said the company had an internal target of increasing the continent’s share of group revenues from 25 to 40 per cent. As a result, European revenues will have to grow much faster than the
  38. 38. rest of the group, which is already forecasting sales growth of 16-18 per cent this year, to about $5.6bn. Lex Indian outsourcers Infosys profit drop sounds Indian alert 20 questions S ‘Kris’ Gopalakrishnan, Infosys chief executive India’s IT outsourcers poised for pick-up Infosys warns of staffing challenge. IN Technology “It is a steep climb. Europe will be our second market behind the US,” Mr Srinivas told the Financial Times. In Europe, Infosys has achieved average revenue growth of 45 per cent a year in the past six years, excluding 2009. Most of the growth came from outsourcing and transformation projects, as well as software development. In comparison, most European companies have seen anaemic growth in revenues in recent months, as the continent’s economic recovery has lagged behind other regions of the world. Infosys, one of India’s leading companies, is looking to increase its presence in Europe and emerging markets, in an attempt to reduce its dependence on the US. Mr Srinivas said the group had just started to consider new operations in Russia. He expected a decision in the next six months. This would follow moves by Infosys to expand into Brazil last year and Mexico the year before that. “The opportunity is there [in Russia]. But we need to look at the ease of doing business.” He added that there was little desire to grow in eastern Europe currently: “In Europe you can simply spread yourself too thin. But the headroom in Europe to grow overall is
  39. 39. significant.” He did not rule out purchases as part of the way of increasing Europe’s share of group revenues but said the growth “does not hinge on acquisitions”. He highlighted possibilities of purchasing a company with revenues of $200m-$500m if it gave a “step jump in Germany or France, or a specific platform in the UK”. “We will not do something that dilutes our business model,” he added. One of Europe’s leading industrialists said he foresaw a wave of acquisitions by emerging market companies in Europe: “I don’t think you will see so many European companies buying European companies, but rather Chinese, Brazilian, Indian companies coming here.” Mr Srinivas said Europe had had a difficult year in 2009 but he expected it to recover soon. In the interview, which took place before last week’s intensification of the Greek debt crisis, he added: “The US has been leading the recovery [in the west] but Europe will pick up soon.” - Thankyou. *********************************************************