3. Describe the four management functions and the type of management activity associated with each. Explain the difference between efficiency and effectiveness and their importance for organizational performance. Describe management types and the horizontal and vertical differences between them. Describe conceptual, human, and technical skills and their relevance for managers and employees. Define 10 roles that managers perform in organization. 3 Learning Objectives 0
4. Understand the personal challenges involved in becoming a new manager in an organization in today’s world. Discuss the management competencies needed to deal with today’s turbulent environment, including issues such as diversity, globalization, and rapid changes. Explain the leadership skills needed for effective crisis management. 4 Learning Objectives (contd.) 0
5. Managers have to cope with diverse and far-reaching challenges To keep pace with ever-advancing technology To find ways to incorporate the Internet and e-business into their strategies and business model Strive to remain competitive in a dynamic and far reaching world 5 The Nature of Management 0
6. They get things done through their organization. They create the systems, conditions and environment that enable organizations to survive and thrive beyond the tenure of any specific supervisor or manager. 6 What Do Managers Have in Common? 0
7. The attainment of organizational goals in an effective and efficient manner through Four functions planning, organizing, leading, and controlling organizational resources. Managers use a multitude of skills to perform functions 7 Definition of Management 0
8. 8 Functions of Management Planning Select goals and ways to attain them Controlling Organizing Monitor activities and make corrections Assign responsibility for task accomplishment Leading Use influence to motivate employees 0
18. InformationControlling Organizing Assign responsibility for task accomplishment Monitor activities and make corrections Leading Use influence to motivate employees 0 The Process of Management Exhibit 1.1
19. Definition Defines goals for future organizational performance Decides tasks and use of resources needed Corporate Examples Planning – AOL Time Warner – The Lord of the Rings Lack of planning – Merry-Go-Round 10 Planning Function 0
20. Definition Follows planning Reflects how organization tries to accomplish plan Involves assignment of tasks into departments authority and allocation of resources across organization Corporate Examples - Structural reorganizations IBM, the Catholic Church, Microsoft, Motorola, the FBI 11 Organizing Function 0
21. Definition The use of influence to motivate employees to achieve the organization’s goals. Corporate Examples – Michael Dell, Meg Whitman of eBay, Cara Kakuda of Nextel 12 Leading Function 0
25. New Trends Empowerment and trust of employees = training employees to monitor and correct themselves New information technologyprovides control without strict top-down constraints Lack of Control Information can lead to Organizational Failure 14 Controlling Function 0
26. 15 Organizational Performance 0 Attainment of organizational goals in an efficient and effective manner The Process of Management 2nd half of definition of management
27. Organization - social entity that is goal directed and deliberately structured Effectiveness - degree to which organization achieves a stated goal Efficiency - use of minimal resources (raw materials, money, and people) to produce the desired volume of output Performance – organization’s ability to attain its goals by using resources in an efficient and effective manner 16 Organizational Performance 0
29. Conceptual Skills – Cognitive ability to see the organization as a whole and the relationships among its parts Human Skills – ability to work with and through other people and to work effectively as a group member Technical Skills – understanding of and proficiency in the performance of specific tasks When skills Fail 18 Management Skills 0 Experiential Exercise: Management Aptitude Questionnaire
30. 19 Management Types - Vertical 0 Managerial Levels in the Organizational Hierarchy Managerial Levels in the Organizational Hierarchy Exhibit 1.3
31. Functional Managers Responsible for a department that performs a single functional task and Has employees with similar training and skills General Managers Responsible for several departments that perform different functions 20 Management Types - Horizontal 0
32. Functional Managers Advertising Sales Finance Human Resources Manufacturing Accounting General Managers Self-contained division such as a Macy’s department store Project managers have general management responsibility as they coordinate people across several departments 21 Managerial Types - Horizontal 0
33. Manager Activities MultitaskingFragmentation, Variety, Brevity Life on Speed Dial Manager’s Role Set of expectations for one’s behavior Diverse activities --10 roles 22 What is it like to be a Manager? 0
34. 23 0 Making the Leap From Individual Performer to Manager Exhibit 1.4
39. Forces on organizations New Management Competencies Dispersed leadership Empowering others Collaborative relationships Team-building skills Learning organization 28 Management and the New Workplace 0
40. Stay Calm Be Visible Put People Before Business Tell the Truth Know When to Get Back to Business 29 Managing During Turbulent Times 0
