2. WHAT IS KNOWLEDGE ?
• THE INFORMATION AVAILABLE
WITH THE PERSON FOR
PERFORMING A SPECIFIC WORK OR
AN ACTIVITY IS HIS/HER
KNOWLEDGE.
3. TYPES OF KNOWLEDGE
• EXPLICIT KNOWLEDGE
• TACIT KNOWLEDGE
EXPLICIT KNOWLEDGE :- IT CAN BE
GAINED THROUGH DOCUMENTS.
TACIT KNOWLEDGE :-IT CAN BE GAINED
THROUGH EXPERIENCE.
4.
5. KNOWLEDGE MANAGEMENT
• KNOWLEDGE MANAGEMENT IS THE
FORMALIZATION OF AN ACCESS TO
EXPERIENCE, KNOWLEDGE AND EXPERTISE
THAT CREATE NEW CAPABILITIES, ENABLE
SUPERIOR PERFORMANCE, ENCOURAGE
INNOVATION AND ENHANCE CUSTOMER
VALUE
13. SECI MODEL OF KNOWLEDGE MANAGEMENT
• THIS MODEL WAS GIVEN BY NONAKA AND
TAKEUCHI.
• THIS WAS GIVEN IN THE BOOK THE KNOWLEDGE
CREATING COMPANY IN 1995
• THIS MODEL EXPLAINS THE CREATION AND
TRANSFER OF KNOWLEDGE BY SPIRAL MOVEMENT
BETWEEN EXPLICIT AND TACIT KNOWLEDGE.
14. BASIS OF THIS MODEL
• TACIT KNOWLEDGE
• EXPLICIT KNOWLEDGE
• SPIRAL MOVEMENT AND
CONVERSION OF KNOWLEDGE
15. EXPLICIT KNOWLEDGE
• THIS IS A KNOWLEDGE THAT IS OBTAINED WITH THE
HELP OF WRITTEN INFORMATION AND MATERIL.
• THIS TYPE OF KNOWLEDGE IS EASY TO TRANSFER.
• INFORMATION ON ENCYCLOPEDIA, JOURNALS, BOOKS
ARE EXAMPLES OF IT.
16. TACIT KNOWLEDGE
• IT IS OPPOSITE OF FORMAL OR CODIFIED
KNOWLEDGE.
• THIS IS KNOWLEDGE WHICH CAN BE
OBTAINED BY EXPERIENCE, INTERACTION.
• IF YOU KNOW HOW TO RIDE A BIKE OR
SWIM, YOU CANNOT TELL IN WORDS HOW
TO DO THESE ACTIVITIES.
20. TACIT TO TACIT (SOCIALIZATION) :- INDIVIDUALS
ACQUIRE KNOWLEDGE FROM OTHERS THROUGH
INTERACTION AND OBSERVATION.
TACIT TO EXPLICIT (EXTERNALISATION) :- THE
ARTICULATION OF KNOWLEDGE INTO TANGIBLE FORM.
EXPLICIT TO EXPLICIT (COMBINATION) :- COMBINING
DIFFERENT FORMS OF EXPLICIT KNOWLEDGE AND
PRODUCE A MORE EFFECTIVE ONE.
EXPLICIT TO TACIT (INTERNALISATION) :- INDIVIDUAL
INTERNALIZE KNOWLEDGE INTO THEIR OWN MIND FROM
DOCUMENTS ETC.
24. INDIVIDUAL BARRIERS
JOB SECURITY
LACK OF TRUST
LACK OF TIME TO TRANSFER KNOWLEDGE
DIFFERENCES IN EXPERIENCE LEVEL
LACK OF SOCIAL NETWORK
DIFFERENCE IN EDUCATION LEVEL
25. ORGANISATIONAL BARRIERS
LACK OF INCENTIVES.
COMMUNICATION BARRIERS.
DEFICIENCY OF COMPANY RESOURCES THAT
PROVIDE SHARING OF KNOWLEDGE.
OUTDATED KNOWLEDGE.