A webinar presentation delivered jointly by SnapLogic and Alpha Sirius in August 2013. The topic mainly covers opportunities to streamline ITSM operations between ServiceNow and SAP Solution Manager. The common business processes that can be automated at incident ticket handling and helpdesk automation of end-to-end process.

2. Ajay Vonkarey • Experienced ALM/ITSM consultant
• SAP Solution Manager Evangelist
• CEO/Co-Founder – Alpha Sirius Inc.
• 20+ years of expertise with ERP/SAP industry
• Author/Publisher/Speaker
Maneesh Joshi • Product Marketing and Strategy
• Integration Generalist – Product Dev, Marketing
• 16 Year Experience in the Integration Space
• 13 Years are Oracle
• Twitter: @mpjoshi
Aaron Moore • Snaplogic Solutions Engineer
• Over 15 years of Integration Experience
• 12 years Integration Delivery Consultant
• Service Now SME
• Extensive SAP PI, ECC integration Experience

3. Select
Customers
• Founded 2006
• Headquarters: San Mateo, California
• Key Partnerships:
Global
Operations
Premiere
Investors
Strong
Leadership
Gaurav Dhillon
Founder & CEO
Spencer Punter
CFO
Ediz Ertekin
VP Field Ops
Niraj Nagrani
VP of Products

4. Alpha Sirius Inc Facts:
• Founded in 1998.
• Expertise in project management,
portfolio management Operations
Optimization
• Provides end-to-end solution
development caused by disparate
functional and technical implementation
processes.
• Delivers value by bridging this gap by
providing consulting services and
implementation assistance with tools
such as Solution Manager.
• One of the first certified partners with
SAP for Run SAP Methodology
Our core competencies lie in
several areas of SAP ® :
• Program Management
• Portfolio Management
• Application Life Cycle Management
• Change Management
• Training & Development
• Systems Management
• Offshore Support/Development
• SAP CoE – Center of Excellence

6. 



7. SERVICE NOW SOLUTION
MANAGER
1.Create Support
Message
2. Create
Incident
6. Close Support
Message
8. ITSM
Reporting
3. Incident
Resolution
4. Change
Management
5. Close Incident
7. SAP Reporting

9. SOLUTION MANAGER SERVICENOW
• Standard Application Life Cycle
Management tool from SAP
• Covers all aspects of Application
Lifecycle, including design,
implementation and efficient
management
• Integrates well into all SAP
components and systems
• Covers some non-SAP
components
• Covered under SAP standard and
Enterprise Maintenance
• Extendable to web based system
• Limited usage by SAP customers
due to lack of knowledge, expertise
and understanding of the benefits
• Cloud-based services that
automate enterprise IT operations
• Focused on Business Process
Management and IT process
consolidation
• Easy deployment with lower costs
and enhanced efficiency
• Limited or no-customization to fit
the company needs and process
• Integrates service desk, change
management and incident
management
• Stand alone and does not integrate
into customers ERP and backend
systems

10.  Large scale SAP customer have adopted other systems and tools for help desk and
support
 Heavy investments have been made on other tools and difficult to sunset them
 Perception that Solution Manager works for ONLY SAP systems
 Limited knowledge and expertise of customers with SAP Solution Manager. Still
considered as BASIS tool
 Desire one central systems for all of help desk, incident management and IT
processes
 Limited Project Management and IT PMO functions in Solution Manager
 Adoption of SAP Solution Manager for NON-SAP systems
 Confusion of the licensing and implementation costs of Solution Manager
 Limited case studies from SAP on successful Solution Manager deployments
 SERVICENOW has limitation with integration into ERP systems
 Mix of Cloud and on-premise systems
 Best of the Breed – SERVICENOW for ITSM and SOLUTION MANAGER for Run SAP

11. 

12. 






13. 





14. 

