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McDonald’s Case Study
Gamification in Customer Engagement
Prepared By
Manu Melwin Joy
Assistant Professor
SCMS School of Technology and Management
Kerala, India.
Phone – 9744551114
Mail – manu_melwinjoy@yahoo.com
Kindly restrict the use of slides for personal purpose.
Please seek permission to reproduce the same in public forms and presentations.
McDonald’s Monopoly
• McDonald’s succeeded in
increasing their product
sales by using gamification
concepts derived from the
classic game of Monopoly.
McDonald’s Monopoly
• This promotion dates back
to 1987. And it takes place
entirely offline. When you
buy certain products from
McDonald’s, you will
receive tickets.
McDonald’s Monopoly
• Each ticket represents a
space on the monopoly
game board. The goal is to
collect all the pieces of the
same color to be eligible for
a prize.
McDonald’s Monopoly
• One loyal customer made a
You Tube video about this
game and explains:
• “Every October I go through
the McDonald’s drive
through just because of this
silly game. They got me!”
McDonald’s Monopoly
• The alliance between
brands seems to work well:
In 2010, McDonald’s
increased its sales by 5.6%
in USA through this
program, with many people
engaged in impulse buying
just to get tickets.
 Mc donald's case study - Gamification in customer engagement  - Manu Melwin Joy
 Mc donald's case study - Gamification in customer engagement  - Manu Melwin Joy

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Mc donald's case study - Gamification in customer engagement - Manu Melwin Joy

  • 1. McDonald’s Case Study Gamification in Customer Engagement
  • 2. Prepared By Manu Melwin Joy Assistant Professor SCMS School of Technology and Management Kerala, India. Phone – 9744551114 Mail – manu_melwinjoy@yahoo.com Kindly restrict the use of slides for personal purpose. Please seek permission to reproduce the same in public forms and presentations.
  • 3. McDonald’s Monopoly • McDonald’s succeeded in increasing their product sales by using gamification concepts derived from the classic game of Monopoly.
  • 4.
  • 5.
  • 6. McDonald’s Monopoly • This promotion dates back to 1987. And it takes place entirely offline. When you buy certain products from McDonald’s, you will receive tickets.
  • 7.
  • 8. McDonald’s Monopoly • Each ticket represents a space on the monopoly game board. The goal is to collect all the pieces of the same color to be eligible for a prize.
  • 9.
  • 10. McDonald’s Monopoly • One loyal customer made a You Tube video about this game and explains: • “Every October I go through the McDonald’s drive through just because of this silly game. They got me!”
  • 11.
  • 12. McDonald’s Monopoly • The alliance between brands seems to work well: In 2010, McDonald’s increased its sales by 5.6% in USA through this program, with many people engaged in impulse buying just to get tickets.