You are walking along the street. You catch sight of a neighbor of yours coming in the other direction.
As you and the neighbor pass, you smile and say: “Nice day!”.
Your neighbor smiles back and replies: “ Yes, it is”.
You and your neighbor exchanged both verbal and non verbal strokes.
You spoke to each other and you smiled.
2. Prepared By
Manu Melwin Joy
Assistant Professor
Ilahia School of Management Studies
Kerala, India.
Phone – 9744551114
Mail – manu_melwinjoy@yahoo.com
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3. Verbal and Non verbal Strokes
• You are walking along the
street. You catch sight of a
neighbor of yours coming
in the other direction.
• As you and the neighbor
pass, you smile and say:
“Nice day!”.
• Your neighbor smiles back
and replies: “ Yes, it is”.
4. Verbal and Non verbal Strokes
• You and your neighbor
exchanged both verbal and
non verbal strokes.
• You spoke to each other and
you smiled.
5. Verbal and Non verbal Strokes
• You could have traded
many other verbal
strokes, ranging all the
way from “Hello”, to a
full scale conversation.
6. Verbal and Non verbal Strokes
• Different non verbal
strokes might have
been to wave, nod,
shake hands or hug
each other.
7. Verbal and Non verbal Strokes
• Any transaction is
exchange of strokes.
• Most transactions
involves verbal and non
verbal strokes.
8. Verbal and Non verbal Strokes
• They may be wholly non
verbal.
• It is difficult to imagine a
transaction which is purely
verbal and has no nonverbal
content, expect perhaps a
telephone conversation.