ICT plays an important role in public administration by helping to modernize and increase transparency. It supports good governance by making the government more accessible and accountable. ICT allows governments to implement policies more effectively and provide services to citizens, businesses, and employees in a convenient, easy to use manner. Some benefits of e-government include reduced costs, improved communication and decision making, greater responsiveness and customer satisfaction, and increased efficiency. However, there are also challenges like upfront costs, technical issues, resistance to change, and ensuring security and privacy.

2. Change the way the governmentperforms its function and helps reduce operational costs.

3. Support good govermance by increasing government transparency and accountability.

5. ADVANTAGE OF E-GOVERNMENT Reduce power Convenient & easy to use Community building e.g. 1 Malaysia web Transcends organizational Boundaries Uncronisim Catalyst to transform Faster to get feedback Save timing Reduce bureaucracy GOVERNMENT CITIZEN BUSINESS

6. cont.. Costly Information Better response and interaction Reduce Corruption Improve old system efficiency Communication Work together More responsive Improve customer satisfaction Effective decision making GOVERNMENT CITIZEN BUSINESS

7. Cont… Improve processes between department in agency Human Resource Development Easy to observe(manager-employee) Safety (document) Easy to access between two government agency Intra Agency Inter Agency

8. DISADVANTAGE OF e-GOVERNMENT COST (SURVEY,BUDGET) LOST INTERACTION BETWEEN PEOPLE LOW SECURITY (SPAM,HISTORY) SERVER DOWN DIFFICULT TO SENIOR CITIZEN NO PRIVACY LOW PERFOMANCE RESISTANCE TO CHANGE NEW TECHNOLOGY GOVERNMENT CITIZEN BUSINESS

9. COMPARISM BETWEEN MANUAL AND e-GOVERNMENT

10. CONCLUSION THE EFFECTS VARIOUS IMPACT EECONOMICS & REVENUE CONCERN TECHNOLOGY ISSUE MANAGEMENT&FINANCIAL ISSUE LEGAL IMPLICATION